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Element not loading when default homeserver is not reachable (or blocked) #24166

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rmalchow opened this issue Jan 5, 2023 · 4 comments
Closed

Element not loading when default homeserver is not reachable (or blocked) #24166

rmalchow opened this issue Jan 5, 2023 · 4 comments
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A-Login O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Needs-Info This issue is blocked awaiting information from the reporter

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@rmalchow
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rmalchow commented Jan 5, 2023

Your use case

What would you like to do?

i would like to connect to a private homeserver from a location where matrix.org is blocked (specifically: china). however, i cannot easily do that - the current behaviour is a complete failure on first boot if matrix.org is not reachable ("element is misconfigured")

Why would you like to do it?

to use my homeserver

How would you like to achieve it?

if the default homeserver isn't reachable, i would like to be prompted to enter my own homeserver.

Have you considered any alternatives?

No response

Additional context

No response
@germain-gg
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Could you specify how you're accessing Element? Via a web browser, if so, could you specify the URL. Or via the desktop applications?

@germain-gg germain-gg added T-Defect S-Major Severely degrades major functionality or product features, with no satisfactory workaround O-Occasional Affects or can be seen by some users regularly or most users rarely A-Login X-Needs-Info This issue is blocked awaiting information from the reporter and removed T-Enhancement labels Jan 6, 2023
@germain-gg germain-gg changed the title initial startup behaviour in locations where matrix.org is blocked Element not loading when default homeserver is not reachable (or blocked) Jan 6, 2023
@Subnet-Masked
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Related to issue #11154 ?

@rmalchow
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rmalchow commented Jan 7, 2023

@gsouquet this is a desktop install from flatpak on fedora. and, @Subnet-Masked yeah, this seems related.

@turt2live
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Duplicate of #11154

@turt2live turt2live marked this as a duplicate of #11154 Jan 10, 2023
@turt2live turt2live closed this as not planned Won't fix, can't repro, duplicate, stale Jan 10, 2023
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A-Login O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Needs-Info This issue is blocked awaiting information from the reporter
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@germain-gg @turt2live @rmalchow @Subnet-Masked