E2E: Key Backup: Recovery UI confusing (key vs. passphrase) #9437
Labels
A-E2EE
A-E2EE-Key-Backup
O-Frequent
Affects or can be seen by most users regularly or impacts most users' first experience
S-Minor
Impairs non-critical functionality or suitable workarounds exist
T-Defect
X-Needs-Community-Testing
X-Needs-Design
Z-Confidence-Low
Low confidence in the enhancement or suggestion based on known factors, or as described.
When attempting to use key recovery from a new device, I saw the following screens:
The status above really doesn't make it clear that I actually have keys backed up and I can still access them. (Extracted status message to #9446.) "Use key backup" feels like it's telling me I haven't set it up at all. "Restore from key backup" would be a better string to use there. (Extracted button text to #9438.)
Looking at the Advanced section:
The Advanced section is the only bit that suggests I actually do have a working backup. The "basic" / non-advanced view should always suggest a backup exists if there is one.
When I click "Use key backup", I see:
To be honest, even after working on Riot every day, I find it hard to remember which one is the "key" and which is the "passphrase". I tried my recovery key here, but that failed, so eventually I clicked the link to change to that dialog:
This did succeed, but the path to reach it as I've described here was quite confusing.
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