major state reset / corruption bug impacting the main official GrapheneOS room

[matrixbot]

This issue has been migrated from #14481.

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Description

#grapheneos:grapheneos.org (!SayHlEYXdrpSerhLMC:matrix.org) which was created with room version 6 has been impacted by a major synapse / protocol bug resulting in losing around 1500 members of the room followed by users being unable to join the room. It was acting as if it was set to invite-only mode despite being public. We think we've worked around that issue by setting it to invite-only and back to public. We know little about the Matrix protocol and synapse so we're unable to determine what happened. Ideally we can also get help with restoring the room members. Users reported getting a 403 error message when trying to rejoin and were confused thinking they had been banned.

Steps to reproduce

We don't know how to reproduce the problem.

Homeserver

all

Synapse Version

all

Installation Method

No response

Platform

All

Relevant log output

n/a

Anything else that would be useful to know?

No response