Sometimes you want to setup an email address that doesn't belong to a user, but routes to multiple people. For example, engineers@mydomain.com or hello@mydomain.com.
As an admin, login to the admin console and then navigate:
Apps > G Suite > Settings for Gmail > Advanced settings > Default routing > Add setting
- Add the single recipient: engineers@mydomain.com
- Prepend custom subject: sent to engineers@mydomain.com
- Also deliver to: The email addresses you want to route the email to
https://support.google.com/mail/answer/6594?hl=en
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