faq.md

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Frequently Asked Questions

id question answer 1 How do I get started with manuscript editing service? You can use the Get Quote form to send the document or email us. Our team will get back to you with quote and other details id question answer 2 Is my information secure with you? Definitely. Our site is built with superior technology and is most secure. Moreover, we have been in this field for over 15 years offering secure services without any glitches so far id question answer 3 What is the editing process? Our editing process is explained clearly in the How it Works section. Please check id question answer 4 What level of editing is right for my document? We offer three levels of editing - Proofreading & Copy Editing, Substantive Editing and Plagiarism Editing. All are explained on each service page and Pricing page. id question answer 5 Can I get a free sample editing for my manuscript? Yes, if your manuscript is longer than 20,000 words, you will get a sample of approximately 500 words. This sample edit gives you an idea of the editor’s editing style and a chance to ask questions and give feedback. id question answer 6 What is your manuscript editing price? How do you calculate the fee? Our manuscript editing price is based on total the word count of your manuscript and the level of editing you choose. Please check our Pricing page for more details. id question answer 7 How do I make payment? Is your website secure? Our payment is handled by banks and PayPal, so there is no reason to worry about your payment details. You can make payment via bank, Google Pay, UPI, or PayPal id question answer 8 Editing Certificate: Can I get a certificate after editing to submit to the journal? Yes, we offer Editing Certificate with QR code and other details so that you can submit to the journal id question answer 9 How many revisions will do on my manuscript? Do you edit again if the journal reviewer has comments If your guide or journal reviewer has comments related to the English language and grammar, we will re-edit for free. If you add changes to editor's query, we will edit for free id question answer 10 Can you edit my manuscript during weekends and holidays? Of course! Our manuscript editors are available in different time zones and geo so as to accommodate your requests round the clock. The editors proofread and edit documents during weekends and holidays, wherever they are in the world. id question answer 11 What file types can I submit for editing? We accept all versions of Microsoft Word documents (doc, docx, rtf), as well as LaTeX files. However, we cannot edit LaTeX files directly, so we usually request you export or copy and paste your LaTeX text into a Microsoft Word document or other .rtf or .txt editor. id question answer 12 Do you check for plagiarism? Yes, we check for plagiarism in the manuscripts using industry-leading software and send you plagiarism report with similarity percentage and details. This is available as an add-on service where you need to specify when sending your manuscript to us id question answer 13 Do you follow style guides such as Chicago Manual, APA, Australia Style Manual? Yes, we do. Each journal has its own style guide and mostly based on one of the style guides mentioned above. Please mention what style your journal requires so that our editor can follow the required style for editing and formatting id question answer 14 Refund & Cancellation Policy. Do you offer a refund if I am not satisfied with the work? If you are unsatisfied with the service that you have received and can produce justification that the editing quality was substandard (e.g., language and punctuation errors, very low editing), we may issue a partial or full refund. For any reasons you want to cancel the order, you may want to do that within one hour. If you cancel after 1 hour of submission, we provide 50% of the amount paid. Contact our project manager by sending an email to info@contentconcepts.in