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Flutter Web fails if user has activated Kaspersky #41336

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escamoteur opened this issue Sep 26, 2019 · 9 comments
Closed

Flutter Web fails if user has activated Kaspersky #41336

escamoteur opened this issue Sep 26, 2019 · 9 comments
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c: crash Stack traces logged to the console customer: crowd Affects or could affect many people, though not necessarily a specific customer. platform-web Web applications specifically tool Affects the "flutter" command-line tool. See also t: labels.

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@escamoteur
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Hi,

I open this issue because yesterday two people reported there problems with Flutter Web lies in their activated Kaspersky.

#41248

I think we should add an hint on this on the typical error message because more users will hit this.

Cheers
Thomas

@escamoteur escamoteur added customer: crowd Affects or could affect many people, though not necessarily a specific customer. c: crash Stack traces logged to the console severe: customer critical tool Affects the "flutter" command-line tool. See also t: labels. platform-web Web applications specifically labels Sep 26, 2019
@jonahwilliams
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I think I could mitigate this by updating the status when we're trying to connect, and also giving it a seems slow notification.

@yjbanov
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yjbanov commented Oct 3, 2019

Can you please try again? #41347 has a better explanation for what might be going on.

@yjbanov yjbanov added the waiting for customer response The Flutter team cannot make further progress on this issue until the original reporter responds label Oct 3, 2019
@escamoteur
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@yjbanov I can't because I don't have Kaperski installed. I only saw several users have issues with it that's why I filed a independent issue for it. But I can ask them to try again.

@no-response no-response bot removed the waiting for customer response The Flutter team cannot make further progress on this issue until the original reporter responds label Oct 4, 2019
@yjbanov
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yjbanov commented Oct 4, 2019

@escamoteur Asking those users to try again would definitely help. I'll add the waiting for customer response label so it auto-closes if we don't hear back from them.

@yjbanov yjbanov added the waiting for customer response The Flutter team cannot make further progress on this issue until the original reporter responds label Oct 4, 2019
@no-response no-response bot removed the waiting for customer response The Flutter team cannot make further progress on this issue until the original reporter responds label Oct 4, 2019
@escamoteur
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@yjbanov Sorry mixed up this issue with another one with Kaperski problems

@yjbanov yjbanov added this to the Goals milestone Oct 4, 2019
@jonahwilliams
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This is unlikely to be fixed, either in the near or long term. Ultimately if a user is running 3rd party anti-virus software that blocks the functionality of the flutter tool, then either:

  1. The user does not trust the flutter tool, at which point they shouldn't be using it all - regardless of changes we make to work around the antivirus.
  2. The user does trust the flutter tool, at which point they should use whitelist/exclusion functionality built into most antivirus software.

Of course, we will try to work within the bounds set by a Platform's standard security measures, such as ensuring executables are signed correctly to work with macOS Catalina. We cannot reasonably adjust our tooling to work with all 3rd party security systems.

@jonny7737
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This is unlikely to be fixed, either in the near or long term. Ultimately if a user is running 3rd party anti-virus software that blocks the functionality of the flutter tool, then either:

  1. The user does not trust the flutter tool, at which point they shouldn't be using it all - regardless of changes we make to work around the antivirus.
  2. The user does trust the flutter tool, at which point they should use whitelist/exclusion functionality built into most antivirus software.

Of course, we will try to work within the bounds set by a Platform's standard security measures, such as ensuring executables are signed correctly to work with macOS Catalina. We cannot reasonably adjust our tooling to work with all 3rd party security systems.

Please provide a link to the whitelist requirements.

@glofru
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glofru commented Dec 14, 2020

I had the same problem and I actually solved with this.

@github-actions
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github-actions bot commented Aug 8, 2021

This thread has been automatically locked since there has not been any recent activity after it was closed. If you are still experiencing a similar issue, please open a new bug, including the output of flutter doctor -v and a minimal reproduction of the issue.

@github-actions github-actions bot locked as resolved and limited conversation to collaborators Aug 8, 2021
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c: crash Stack traces logged to the console customer: crowd Affects or could affect many people, though not necessarily a specific customer. platform-web Web applications specifically tool Affects the "flutter" command-line tool. See also t: labels.
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