Add a gliff.ai Term Glossary section

[joshuajames-smith]

Problem

Across the gliff.ai platform and customer experience we use a variety of custom terms to describe features, actions etc. The user is likely to feel confused by this when they are new - this will cause an influx of help requests or a poor user experience.

Solution

Create a gliff.ai Term Glossary section within the user documentation.
Take inspiration from Slack's Term Glossary.

Considered Alternatives

Potential terms could originate from:

• Platform Names
• User Roles
• Features
• Technical Jargon

Additional Context

Look for a DOCUSAURUS plugin to assist the process and future updates?