From c98b66b2eb6a6ff9da6658fcbddd4ed9203bbf4c Mon Sep 17 00:00:00 2001 From: oshati Date: Fri, 16 Aug 2024 10:31:08 +0100 Subject: [PATCH] commit suggestions --- .../desktop-access/troubleshooting.mdx | 12 +++--------- 1 file changed, 3 insertions(+), 9 deletions(-) diff --git a/docs/pages/enroll-resources/desktop-access/troubleshooting.mdx b/docs/pages/enroll-resources/desktop-access/troubleshooting.mdx index 257452a3e7d5..f832c7e8ea4f 100644 --- a/docs/pages/enroll-resources/desktop-access/troubleshooting.mdx +++ b/docs/pages/enroll-resources/desktop-access/troubleshooting.mdx @@ -395,11 +395,7 @@ $ gpupdate.exe /force ``` ### Shared Directory Error -Attempts to share directory on a remote desktop session results in the error: - -``` -Encountered shared directory error 1 -``` +Attempts to share directory on a remote desktop session results in the error. **Solution:** Review Device Redirection Group Policy @@ -407,17 +403,15 @@ First, make sure that all [Directory sharing](https://goteleport.com/docs/enroll Teleport requires device redirection to be enabled in order to share a directory from a remote computer in an RDP session. -To fix this issue, review and disable the `Device and resource redirection policy` within the `Remote Desktop session host` path below: +To fix this issue, review and the Device and resource redirection group policy settings at the path below: ```text Computer configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Device and Resource Redirection ``` -Some key policies to lookout for: +Key policy to lookout for: -- Do not allow COM port redirection - Do not allow drive redirection -- Do not allow LPT port redirection After disabling the policies, run the following command from the Windows Command prompt as an administrator to force the policy update: