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Support Guidelines

Support is requested by submitting an issue to our github repository.

Before you submit

Please ensure you've read the existing README.md and Tutorial.md as this is our best documentation of how to use the software.

Information to include in your issue

The following information is extremely helpful:

  • The version of svtools you're using.
  • The precise command line you used when you encountered the issue.
  • Any error output from svtools.

NOTE — While we understand that this is not feasible in all cases, please provide a small file that reproduces the error. This gives us a quick way to reproduce the error and start debugging.