Support

Having problems with Video.js? Did you double check the getting started guide and other documentation? If you still can't get things working, follow the matrix below before opening an issue.

• Is your problem specific to a plugin that uses Video.js?

  • If you can't reproduce the issue in Video.js outside of that plugin, please open a ticket with that project.

• Having problems installing Video.js on your website?

  • The issue tracker is really for confirmed bugs, so if you have a question about how to use Video.js or need help getting started, you should post your question to StackOverflow.

• Have an awesome feature you added (or idea for one)?

  • That's awesome! The goal is to keep the Video.js core as light-weight as possible, so at this point, most additional features should be a plugin. If you do create a plugin, let us know so we can add it to the list.

• Find something wrong with the website?

  • The website has it's own repository, so please let us know there.

No seriously, it's a bug.

If none of the above applies to you and you believe you've found a bug in Video.js, please create a new issue for it. One of the most important things you can give us to help solve the problem is a reduced test case, so before doing anything else, try your best to create one. We have a starter template on JSBin that you can use.

To make things easier for the people that will look into your issue, please use the following format.

What did you do? (steps to reproduce)

Explain in detail the steps that led to finding the bug. Can you reproduce it consistently? Which browser are you using? Is there a reduced test case? Code samples are really, really helpful (especially nicely formatted ones).

<video id="my_video_1" class="video-js vjs-default-skin" controls data-setup="{}">
  <source src="my_video.mp4" type='video/mp4'>
</video>

<script type="text/javascript">
  function myScript() {
    console.log('Y U NO WORK!!!');
  }
</script>

What happened? (actual results)

The more detail, the better. Include anything you can, including screenshots, live examples with the bug, or any error messages (don't forget about the JavaScript console).

What should have happened? (expected results)

What did you think would happen? Include specific documentation examples that support your expectation (this helps make sure the docs are right).

Additional Information

Please also answer the following questions. They may not seem relevant to your specific issue, but they will often speed up the process either way.

• What version of Video.js and any plugins used?
• What browsers and platforms does this occur/not occur on?
• Is there a link to an example online?
• Can a reduced test case be created? (e.g. a jsbin)

---

To make things a little easier, just copy and paste this into an issue and start editing:

**What did you do? (steps to reproduce)**

Detailed description of what you did, along with a link to your reduced test case.

Replace the code sample below with your own.

 ```html
 <video id="my_video_1" class="video-js vjs-default-skin" controls data-setup="{}">
   <source src="my_video.mp4" type='video/mp4'>
 </video>

function myScript() {
  console.log('Y U NO WORK!!!');
}

What happened? (actual results)

What should have happened? (expected results)

Video.js version (e.g. v4.3.0)

Video.js plugins used (e.g. videojs-youtube)

Browsers + platforms where this is happening (e.g. Windows XP IE8)

Browsers + platforms where this is NOT happening (e.g. Mac Chrome 30)

Reduced test case or online example (link)

[Create a new issue](https://github.com/videojs/video.js/issues/new)