Support

Having problems with Video.js? Did you double check the getting started guide and other documentation? If you still can't get things working, follow the matrix below before opening an issue.

• Is your problem specific to a plugin that uses Video.js?

  • If you can't reproduce the issue outside of that plugin, please open an issue with that project.

• Having problems installing Video.js on your website?

  • The issue tracker is really for confirmed bugs, so if you have a question about how to use Video.js or need help getting started, you should post your question to StackOverflow.

• Have an awesome feature you added (or idea for one)?

  • That's awesome! The goal is to keep the Video.js core as light-weight as possible, so at this point, most additional features should be a plugin. If you do create a plugin, let us know so we can add it to the list.

• Find something wrong with the website?

  • The website has it's own repository, so please let us know there.

No seriously, it's a bug.

If none of the above applies to you and you believe you've found a bug in Video.js, please open a ticket. One of the most important thing you can give us to help solve the problem is a reduced test case, so before doing anything else, try your best to create one. We have a starter template on JSBin that you can use.

To make things easier for the people that will look into it, please use the following format.

I did X

Explain in detail the steps that led to finding the bug. Can you reproduce it consistently? Which browser are you using? Is there a reduced test case? Code samples are really, really helpful (especially nicely formatted ones).

<video id="my_video_1" class="video-js vjs-default-skin" controls data-setup="{}">
  <source src="my_video.mp4" type='video/mp4'>
</video>

<script type="text/javascript">
  function myScript() {
    console.log('Y U NO WORK!!!');
  }
</script>

I expected Y to happen

What did you think would happen? Include specific documentation examples that support your expectation (this helps make sure the docs are right).

Z actually happened

The more detail, the better. Include anything you can, including screenshots, live examples with the bug, or any error messages (don't forget about the JavaScript console).

---

To make things a little easier, just copy and paste this into an issue and start editing:

**I did _______**

Detailed description of what you did, along with a link to your reduced test case.

Replace the code sample below with your own.

 ```html
 <video id="my_video_1" class="video-js vjs-default-skin" controls data-setup="{}">
   <source src="my_video.mp4" type='video/mp4'>
 </video>

function myScript() {
  console.log('Y U NO WORK!!!');
}

I expected _______ to happen

Description of expected behavior.

________ actually happened

Description of what actually happened.