| copyright | lastupdated | subcollection | ||
|---|---|---|---|---|
|
2019-04-03 |
assistant |
{:shortdesc: .shortdesc} {:new_window: target="_blank"} {:deprecated: .deprecated} {:important: .important} {:note: .note} {:tip: .tip} {:pre: .pre} {:codeblock: .codeblock} {:screen: .screen} {:javascript: .ph data-hd-programlang='javascript'} {:java: .ph data-hd-programlang='java'} {:python: .ph data-hd-programlang='python'} {:swift: .ph data-hd-programlang='swift'}
{: #troublehoot}
Scan the list of known error messages to see if you can find a quick solution. {: shortdesc}
If you cannot find a solution to the issue you are having, try the resources available from the Developer community section of the table of contents.
If your service plan covers it, you can get help by creating a case from IBM Cloud Support 
{: new_window}.
{: #troubleshoot-solutions}
The following table describes known error messages and how you can resolve them.
| Problem | Cause | Solution |
|---|---|---|
Getting the message, Assistants could not be loaded at this time. Unable to fetch access token for account. |
Your {{site.data.keyword.cloud}} refresh tokens might have expired. | Log out and then log back in to {{site.data.keyword.cloud_notm}} to generate fresh tokens. |
| {: caption="Error messages" caption-side="top"} |