Asset is offline - but it is not

[psla]

The bug

Immich claims that it can't access the file (this seems to be the case for all the files that I tested from the external library)

however, when I log in to immich's shell, the file is found and the permissions look accessible

root@cf8d6f9c93d1:/usr/src/app# ls -al /mnt/media/Fotografie/2022/2022-10-29_to_30_Yakima/Pixel5/PXL_20221029_194225561.jpg

-r-xr--r-- 1 nobody nogroup 3341292 Oct 29  2022 /mnt/media/Fotografie/2022/2022-10-29_to_30_Yakima/Pixel5/PXL_20221029_194225561.jpg

The OS that Immich Server is running on

Linux cf8d6f9c93d1 6.1.0-17-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.69-1 (2023-12-30) x86_64 GNU/Linux

Version of Immich Server

v1.94.1

Version of Immich Mobile App

n/a

Platform with the issue

• Server
• Web
• Mobile

Your docker-compose.yml content

version: "3.3"

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    command: [ "start.sh", "immich" ]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /mnt/nas/public/wspolne/Fotografie:/mnt/media/Fotografie:ro
    env_file:
      - .env
    ports:
      - 2283:3001
    depends_on:
      - redis
      - database
    restart: always

  immich-microservices:
    container_name: immich_microservices
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    command: [ "start.sh", "microservices" ]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /mnt/nas/public/wspolne/Fotografie:/mnt/media/Fotografie:ro
    env_file:
      - .env
    depends_on:
      - redis
      - database
    restart: always

  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always

  redis:
    container_name: immich_redis
    image: redis:6.2-alpine@sha256:70a7a5b641117670beae0d80658430853896b5ef269ccf00d1827427e3263fa3
    restart: always

  database:
    container_name: immich_postgres
    image: tensorchord/pgvecto-rs:pg14-v0.1.11
    env_file:
      - .env
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      PG_DATA: /var/lib/postgresql/data
    volumes:
      - pgdata:/var/lib/postgresql/data
    restart: always
  backup:
    container_name: immich_db_dumper
    image: prodrigestivill/postgres-backup-local
    env_file:
      - .env
    environment:
      POSTGRES_HOST: database
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      SCHEDULE: "@daily"
      BACKUP_NUM_KEEP: 2
      BACKUP_DIR: /db_dumps
    volumes:
      - /mnt/newhome/unprivileged-docker/immich/db_dumps:/db_dumps
    depends_on:
      - database

volumes:
  pgdata:
  model-cache:

Your .env content

DB_HOSTNAME=immich_postgres
DB_USERNAME=postgres
DB_PASSWORD=REDACTED
DB_DATABASE_NAME=immich



REDIS_HOSTNAME=immich_redis






UPLOAD_LOCATION=/mnt/nas/srv/immich/pictures


TYPESENSE_API_KEY=GiY1Up1U




PUBLIC_LOGIN_PAGE_MESSAGE=


IMMICH_WEB_URL=http://immich-web:3000
IMMICH_SERVER_URL=http://immich-server:3001
IMMICH_MACHINE_LEARNING_URL=http://immich-machine-learning:3003


IMMICH_API_URL_EXTERNAL=https://REDACTED/

Reproduction steps

1. go to immich web
2. find a file from the library
3. observe the red text
...

Additional information

I forced-rescanned the library, it did not help

Please let me know what logs I can provide to help diagnose. I looked at docker logs but nothing stood out.

[alextran1502]

cc @etnoy

[etnoy]

Inside the docker container, can you read the file? Like try to execute the file command:

file /mnt/media/Fotografie/2022/2022-10-29_to_30_Yakima/Pixel5/PXL_20221029_194225561.jpg

[psla]

root@cf8d6f9c93d1:/usr/src/app# head -c1 /mnt/media/Fotografie/2022/2022-10-29_to_30_Yakima/Pixel5/PXL_20221029_194225561.jpg
�

reading works fine