Password reset emails fail due to connection time-out

[jimchamp]

Problem

Attempts to send password reset emails have been failing since October. Errors logs for a recent attempt record a smtplib.SMTPServerDisconnected error, with message Connection unexpectedly closed: timed out. Logs also show that a 354 response was returned by the server, with an End data with <CR><LF>.<CR><LF> message.

Reproducing the bug

1. Go to ...
2. Do ...

• Expected behavior:
• Actual behavior:

Context

• Browser (Chrome, Safari, Firefox, etc):
• OS (Windows, Mac, etc):
• Logged in (Y/N):
• Environment (prod, dev, local): prod

Breakdown

Requirements Checklist

• [ ]

Related files

• These emails are sent with the send_forgot_password_email function

Stakeholders

• @seabelis

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[SharkyBytes]

Hi @jimchamp, @mekarpeles

I’d like to work on this issue. My approach:

->Investigate the SMTP timeout issue and analyze logs.
->Adjust SMTP settings and add a retry mechanism.
->Improve logging and test thoroughly in a staging environment.

Let me know if this sounds good. I’d love to give this a try! Could you please assign the issue to me?
Regards,