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account recovery #4112

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krishj73 opened this issue May 30, 2024 · 2 comments
Closed

account recovery #4112

krishj73 opened this issue May 30, 2024 · 2 comments
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@krishj73
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Type(s) of account issue

I didn't receive any email

Summary

i'm unable to sign in, so i tried forgot password method but didn't receive any email

jenkins.io account username

Krish

jenkins.io account email

krishjaisingh73@gmail.com

Which URL are you trying to login at?

account.jenkins.io/passwordReset

@krishj73 krishj73 added accounts triage Incoming issues that need review labels May 30, 2024
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Take a look at these similar issues to see if there isn't already a response to your problem:

  1. 85% account recovery #3826

@dduportal dduportal self-assigned this May 30, 2024
@dduportal dduportal removed the triage Incoming issues that need review label May 30, 2024
@dduportal dduportal added this to the infra-team-sync-2024-06-04 milestone May 30, 2024
@dduportal
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Hi @krishj73 , there isn't any account associated with this email address which explains why you receive nothing.

The user krish (lowercase) exists but it is associated with another email.

  • If you are sure you want to reset the password of this user account to access issues.jenkins.io or ci.jenkins.io, then please access the correct email (where the password reset instructions have been sent) to prove this is your user account.
  • Otherwise you can create a fresh new account

@dduportal dduportal closed this as not planned Won't fix, can't repro, duplicate, stale May 30, 2024
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