| copyright | lastupdated | ||
|---|---|---|---|
|
2017-08-18 |
{:new_window: target="_blank"} {:shortdesc: .shortdesc} {:screen: .screen} {:codeblock: .codeblock} {:pre: .pre}
{: #report_problem}
If you're experiencing a problem with {{site.data.keyword.messagehub}}, first check the {{site.data.keyword.Bluemix_notm}} status page 
{:new_window}.
If you'd like help from the {{site.data.keyword.messagehub}} team, please gather as much of the following information as possible: {:shortdesc}
- Which {{site.data.keyword.Bluemix_notm}} region is your instance of {{site.data.keyword.messagehub}} provisioned in? For example, US South or United Kingdom.
- Which interface are you seeing issues with? REST, Kafka, AMQP, or bridges?
- When did the problem first occur (specifically time, date, and timezone)? How long was your app running before this?
- Is the problem still occurring? Can you replicate it?
- What is the Instance ID of the {{site.data.keyword.messagehub}} service you are using? You can find this ID by looking at the "instance_id" field in the service's VCAP_SERVICES JSON.
- Which Kafka or REST client is your application using? What are the version details?
- What are your client configuration details?
- Do you have application log snippets that display the problem?
- What is the issue you are seeing? Which topics, client IDs, and group IDs are affected?
- What impact is the problem having on your service?
Provide the information gathered above to IBM in a support ticket by submitting a support request.