diff --git a/cloud/account-management.md b/cloud/account-management.md new file mode 100644 index 000000000000..98d264f52adf --- /dev/null +++ b/cloud/account-management.md @@ -0,0 +1,90 @@ +# Account management +You can manage billing for your Timescale Cloud account by navigating to the +`Billing` details section in your Cloud console. From here, you can see your +monthly usage, past payments you have made, the estimated cost of your next +payment confirmation, and your current payment method. + +## About Timescale Cloud billing +Timescale Cloud payment confirmations are issued on the first day of every +month, and cover usage of your Timescale Cloud services for the entire calendar +month. By default, your payment confirmation is sent to the email address you +registered your account with. If you want to set a different billing email +address, you can do so on the `Billing` details page, see instructions in this +section. + +The billing email you receive at the end of each calendar month includes a PDF +copy of your payment confirmation for your own records. The PDF includes +information on the services you have used through the month, broken down into +storage, compute, and VPC hourly consumption. + +You can see previously issued payment confirmations on the `Billing` details +page, in the `Past Payments` section. If a payment could not be processed, +payment confirmations in this section display an error asking you to review the +payment method. + +When you open a new Timescale Cloud account, the first thirty days is free for +you to use. During the trial, a payment confirmation is issued on the last day +of the calendar month for the value of the services you have used, with a +discount applied to bring the payment confirmation total to $0.00. If the +entirety of your consumption for the month was within the trial, you do not +receive an emailed payment confirmation, but the payment confirmation is +available to download in the `Past Payments` section. + +## Add or change payment methods +If you haven't yet added a payment method, you can add one in this section. You +can also update to a new credit card here. + + + +### Adding or changing a payment method +1. [Log in to your Timescale Cloud account][cloud-login] and navigate to + the `Billing` details section. +1. Click `Add a payment method`. If you already have a payment method saved, + you need to delete it before you start. Click the trash can icon to delete + your saved credit card. +1. Type your credit card details, and click `Add billing address`. +1. Type your address, and click `Save payment method`. +1. Confirm your new credit card is saved by checking the details on + the `Billing` page. + +Adding a payment method in Timescale Cloud + + +The first charge on your new credit card is for the period from the date you +added the card, to the end of that calendar month. After that, all payment +confirmations are for usage from the first of the month, to the last day of the +month. + + + + +## Add or change your billing email address +By default, your Timescale Cloud payment confirmations are sent to the email +address that you used when you signed up. This is also the address that receives +alerts about your Timescale Cloud services. If you want your payment +confirmations to also go to a different email address, for example the email address +for your finance department, you can add it in the `Billing` details section. + + +When you add a billing email address, payment confirmations are sent to both the +email address you add, and the original email address that you signed up with. + + + + +### Adding a billing email address +1. [Log in to your Timescale Cloud account][cloud-login] and navigate to + the `Billing` details section. +1. In the `Payment emails` tab, click `Add New Email`. +1. Type the email address that you want Timescale Cloud payment confirmations + sent to, and click `Add email`. A confirmation email is sent to the email + address you entered. +1. Follow the instructions in the confirmation email to confirm the email + address. Another email is sent to the address you signed up with to notify + that the new email address is saved. + +Adding a new billing email address in Timescale Cloud + + + +[cloud-login]: https://console.cloud.timescale.com/ diff --git a/cloud/page-index/page-index.js b/cloud/page-index/page-index.js index dae739b059e7..f77930173b76 100644 --- a/cloud/page-index/page-index.js +++ b/cloud/page-index/page-index.js @@ -51,6 +51,10 @@ module.exports = [ { title: "Backup and restore", href: "backup-restore-cloud" + }, + { + title: "Account management", + href: "account-management" } ] }