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app stuck at startup on logo screen #727

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xraynaud opened this issue May 29, 2024 · 16 comments
Closed

app stuck at startup on logo screen #727

xraynaud opened this issue May 29, 2024 · 16 comments
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@xraynaud
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What is the problem?

Since about the last 2 updates, the app is stuck at startup on the lichess logo screen. I have tried to uninstall reinstall the app but the behaviour is the same. The old lichess app works as expected.
My phone is a Samsung A13

Steps to reproduce the bug

Click on the app icon

What did you expect to happen?

The app starts.

What happened instead?

I can see the lichess logo but nothing happens

Device Info

Samsung Galaxy A13

Operating System Version

Android 14, Samsung One UI 6.0

Additional information

i don't know if this can be related to #715 but in contrast to the OP the app does not start at all on my phone.

@xraynaud xraynaud added the bug Something isn't working label May 29, 2024
@veloce
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veloce commented May 29, 2024

I think it's related. Probably due to dart-lang/http#1213

There's a 0.8.15 version in review on play store. I'm closing it because it is suppose to fix it. Please reopen if the problem persist once you got the 0.8.15.

@veloce veloce closed this as completed May 29, 2024
@xraynaud
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xraynaud commented Jun 1, 2024

Hi, updated to 0.8.16 this morning and the problem is still there. I'd like to send you logs ,but I have no idea on how to obtain logs on an android phone...
I can't reopen the issue...

@veloce veloce reopened this Jun 1, 2024
@veloce
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veloce commented Jun 1, 2024

Yes I mistakenly associated this problem with the cronet issue, but it is not.

Cronet issue is fixed now but there are known issues with flutter.

@veloce
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veloce commented Jun 3, 2024

Can you tell me the last app version where it worked pls?

@xraynaud
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xraynaud commented Jun 3, 2024 via email

@veloce
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veloce commented Jun 3, 2024

You can in release page, try the 0.8.10:

https://github.com/lichess-org/mobile/releases/tag/v0.8.10

@xraynaud
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xraynaud commented Jun 3, 2024 via email

@veloce
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veloce commented Jun 3, 2024

Weird, I just tried and I could download it. Can you try again after reloading the browser window?

@veloce
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veloce commented Jun 3, 2024

And to be sure... could you try to also install directly the APK from release 0.8.16 on GitHub? It is a universal APK contrary to what you get from the play store.
I cannot test on a Galaxy A13, but on a galaxy A11 it works with that APK.

@Kaloseidoscopeo
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Sorry for prying in, I have the same problem as the user above, 0.8.10 does not work
, 0.8.12 either

The problem arose when a I had to uninstall because of space, when I installed again 0.8.16 it stuck on the splash screen.

Device is Moto G23 Android 13

@xraynaud
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xraynaud commented Jun 3, 2024

So, I did a little more digging, but it is more complicated than what I found at the beginning:

  • v0.8.12 does not work on my phone. If it is connected to my lichess account (e.g. app upgraded from 0.8.10), the app gets stuck at the logo screen. If it is not connected, the app start, but I only have the top and bottom buttons and nothing on the main window. I suppose this is related to App broken on Android 10 #715.
  • v0.8.16 corrects the problem, BUT only if I "Erase all data" of app (i.e. long press on app icon, click on the small app at top left of window, storage/erase all data). This works with both the github and the play store version. Simply reinstalling the app (i.e. unsistall app and then install from play store) does not work. You have to "erase all data" prior the first launch. You can than connect to lichess account and play. I have to confirm this tomorrow after the app is put to sleep by the system but "Erase all data" seems to be needed only the first time after install.

@veloce
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veloce commented Jun 3, 2024

Thanks for all the digging! About the v0.8.12, you're right that is related to #715 .

About the "erase all data", I'm not sure yet why it is need over a simple reinstall, because that should already delete the local storage.

@veloce
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veloce commented Jun 4, 2024

Probably related to #736

@veloce
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veloce commented Jun 12, 2024

Do you confirm it is fixed with 0.8.17 @xraynaud ?

@xraynaud
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As I did not notice that the app had updated itself, I believe so. Thank you!

@veloce
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veloce commented Jun 12, 2024

Ok closing, then.

@veloce veloce closed this as completed Jun 12, 2024
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