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Lost stolen devices

What to do when a device is lost or stolen

Any lost or stolen devices (laptops, mobiles or tablets) pose a security threat to both us and our clients. So if this happens to you, don’t panic! Please follow the steps below and let us know as soon as you can. This process is in place to help you - you won’t get shouted at.

Made Tech laptop is lost or stolen

If your Made Tech Laptop is lost or stolen, please contact the Police as soon as possible. You should provide them with the following details:

  • Office address (London, Manchester or Bristol)
  • Your address
  • Where and when you believe it was stolen or lost.

You also need to contact the Business Operations Team asap so they can disable the device to ensure it cannot be used to access Made Tech data. You can do this via Slack: #ops-it-support or email: Operations@madetech.com.

Following this, please email Compliance with as much detail as possible including the crime number. Compliance@madetech.com.

Client laptop is lost or stolen

If your Client issued laptop is lost or stolen, please contact the Police as soon as possible. You should provide them with the following details:

  • Office address (London, Manchester or Bristol)
  • Your address
  • Where and when you believe it was stolen or lost.

You also need to contact your Delivery Manager asap so they can liaise with the Client so the Client can disable the device to ensure it cannot be accessed.

Following this, please email Compliance with as much detail as possible including the crime number Compliance@madetech.com. Please also contact Operations so they are aware of the incident, either via Slack: #ops-it-support or email: Operations@madetech.com.

Personal Devices lost or stolen (laptop, mobiles and tablets)

If your personal device is lost or stolen and it contains any Made Tech data (eg. email, Slack), please contact the Police as soon as possible.

You also need to contact the Business Operations Team asap so they can remove the device from your Made Tech profile to ensure it cannot be used to access Made Tech data. You can do this via Slack: #ops-it-support or email: Operations@madetech.com.

Following this, please email Compliance with as much detail as possible including the crime number Compliance@madetech.com.

Further help

If you are affected by your loss or theft then please reach out to our People Team, Mental Health First Aiders or just reach out, you are not on your own