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Senior User Researcher

  • Location: remote/hybrid with occasional client site visits
  • Offices: London, Bristol, Manchester, and Swansea
  • Salary: £38,250 - £72,250 with a London-weighting of £40,162 - £75,862
  • SFIA: Level 4

Key responsibilities

Scope

  • Responsible to the Lead User Researcher for informing the design and delivery of public services
  • Hands-on research and research leadership for one product/team
  • Acts as the research subject matter expert on a product team, helping to facilitate the design process and communicating design decisions to the team and stakeholders
  • Considers strategic approaches to research
  • Concerned about user research practices within Made Tech
  • Works with full autonomy and work doesn’t need to be reviewed
  • Contributes to and may lead communities of practice, discussing and sharing suggestions, approaches and ideas - including proactively seeking feedback on own work
  • May mentor and coach within the research community and line manage researchers

Practice

  • Scope the focus of research, so everyone involved has a shared understanding of what success looks like
  • Plan research that informs the design of public services that are helpful, usable and successful
  • Put research participants at ease, so they're comfortable sharing information
  • Analyse and interpret research findings so that teams can confidently confirm or challenge their understandings of problems and ideas

Leading teams

  • Involve whole teams in user research to build their understanding and empathy for people using and running public services
  • Assure the quality of decisions across multiple teams
  • Share research freely and often
  • Make decisions based on research findings; model this behaviour to the rest of your team

Community

  • Line manage other user researchers
  • Support the hiring and onboarding of designers and researchers
  • Help define Made Tech design principles through delivering good public services
  • Contribute to a design studio culture at Made Tech and client offices
  • Represent user-centred design publicly and internally

Key measures

  • Delivery of good public services for users with clients
  • Case studies of how to design and deliver good public services and outcomes
  • Growth and happiness of the UCD community at Made Tech

Competencies

  • Client Focus
  • Drive to deliver
  • Learning and mentoring
  • Experienced in their profession
  • Facilitation

Work perks and Benefits

Take a look at the Benefits & Perks section of the Made Tech Handbook to see what we can offer you.

Applying

When we’re hiring for this role, you can see the details and apply at www.madetech.com/careers. If you have any questions about the role please email us at careers@madetech.com. We’re happy to help!