Sample Data is installed with errors. See log file for details

[ghost]

Summary

Fatal error: Uncaught Zend_Cache_Exception: cache_dir "/Users/username/bsscommerce/magento2/var/cache/" is not writable in /Users/username/bsscommerce/magento2/vendor/magento/zend-cache/library/Zend/Cache.php:209 Stack trace: #0 /Users/username/bsscommerce/magento2/vendor/magento/zend-cache/library/Zend/Cache/Backend/File.php(180): Zend_Cache::throwException('cache_dir "/Use...') #1 /Users/username/bsscommerce/magento2/vendor/colinmollenhour/cache-backend-file/File.php(86): Zend_Cache_Backend_File->setCacheDir('/Users/lehongph...') #2 /Users/username/bsscommerce/magento2/vendor/magento/zend-cache/library/Zend/Cache.php(153): Cm_Cache_Backend_File->__construct(Array) #3 /Users/username/bsscommerce/magento2/vendor/magento/zend-cache/library/Zend/Cache.php(94): Zend_Cache::_makeBackend('Cm_Cache_Backen...', Array, true, true) #4 /Users/username/bsscommerce/magento2/vendor/magento/framework/App/Cache/Frontend/Factory.php(434): Zend_Cache::factory('Magento\Framewo...', 'Cm_Cache_Backen...', Array, Array, true, true, true) #5 /Users/username/bsscommerce/magento2/vendor/magento/framework/Cache/Frontend/Adapter/Zend.php(45): Magento\Framework\App\Cache\Frontend\Factory->Magento\Framework\App\Cache\Frontend{closure}() #6 /Users/username/bsscommerce/magento2/vendor/magento/framework/ObjectManager/Factory/AbstractFactory.php(121): Magento\Framework\Cache\Frontend\Adapter\Zend->__construct(Object(Closure)) #7 /Users/username/bsscommerce/magento2/vendor/magento/framework/ObjectManager/Factory/Dynamic/Developer.php(66): Magento\Framework\ObjectManager\Factory\AbstractFactory->createObject('Magento\Framewo...', Array) #8 /Users/username/bsscommerce/magento2/vendor/magento/framework/ObjectManager/ObjectManager.php(59): Magento\Framework\ObjectManager\Factory\Dynamic\Developer->create('Magento\Framewo...', Array) #9 /Users/username/bsscommerce/magento2/vendor/magento/framework/App/Cache/Frontend/Factory.php(430): Magento\Framework\ObjectManager\ObjectManager->create('Magento\Framewo...', Array) #10 /Users/username/bsscommerce/magento2/vendor/magento/framework/App/Cache/Frontend/Factory.php(176): Magento\Framework\App\Cache\Frontend\Factory->createCacheWithDefaultOptions(Array) #11 /Users/username/bsscommerce/magento2/vendor/magento/framework/App/Cache/Frontend/Pool.php(69): Magento\Framework\App\Cache\Frontend\Factory->create(Array) #12 /Users/username/bsscommerce/magento2/vendor/magento/framework/App/Cache/Frontend/Pool.php(156): Magento\Framework\App\Cache\Frontend\Pool->_initialize() #13 /Users/username/bsscommerce/magento2/vendor/magento/framework/App/Cache/Type/FrontendPool.php(87): Magento\Framework\App\Cache\Frontend\Pool->get('default') #14 /Users/username/bsscommerce/magento2/vendor/magento/framework/App/Cache/Type/Config.php(52): Magento\Framework\App\Cache\Type\FrontendPool->get('config') #15 /Users/username/bsscommerce/magento2/vendor/magento/framework/Cache/Frontend/Decorator/Bare.php(65): Magento\Framework\App\Cache\Type\Config->_getFrontend() #16 /Users/username/bsscommerce/magento2/vendor/magento/framework/App/ObjectManager/ConfigLoader.php(73): Magento\Framework\Cache\Frontend\Decorator\Bare->load('global::DiConfi...') #17 /Users/username/bsscommerce/magento2/vendor/magento/framework/App/ObjectManager/Environment/Developer.php(79): Magento\Framework\App\ObjectManager\ConfigLoader->load('global') #18 /Users/username/bsscommerce/magento2/vendor/magento/framework/App/ObjectManagerFactory.php(191): Magento\Framework\App\ObjectManager\Environment\Developer->configureObjectManager(Object(Magento\Framework\Interception\ObjectManager\Config\Developer), Array) #19 /Users/username/bsscommerce/magento2/vendor/magento/framework/App/Bootstrap.php(212): Magento\Framework\App\ObjectManagerFactory->create(Array) #20 /Users/username/bsscommerce/magento2/vendor/magento/framework/App/Bootstrap.php(127): Magento\Framework\App\Bootstrap->__construct(Object(Magento\Framework\App\ObjectManagerFactory), '/Users/lehongph...', Array) #21 /Users/username/bsscommerce/magento2/pub/index.php(27): Magento\Framework\App\Bootstrap::create('/Users/lehongph...', Array) #22 {main} thrown in /Users/username/bsscommerce/magento2/vendor/magento/zend-cache/library/Zend/Cache.php on line 209

Examples

version 247

Proposed solution

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @unrealphong. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

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[m2-assistant]

Hi @engcom-Hotel. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
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• 4. Verify that the issue is reproducible on 2.4-develop branch
  Details

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[engcom-Hotel]

Hello @unrealphong,

By looking into the error mentioned in the main description, it seems that the correct folder permissions are not available. Please go through the below-documentation for the same:

https://experienceleague.adobe.com/en/docs/commerce-operations/installation-guide/prerequisites/file-system/configure-permissions

Closing this issue for now.

Thanks