Action integration error

[nicolas-goudry]

I’m using Mattermost in a K8S environment, using the operator.

I tried to setup the Welcome Bot, but had to do so directly through the database. Even if it’s not ideal, it seems to be working because I can see my message when I type /welcomebot list or /welcomebot preview myteam.

However, when I click on an action button, there is the following error in the console:

{
  "id": "api.post.do_action.action_integration.app_error",
  "message": "Action integration error.",
  "detailed_error": "",
  "request_id": "pfnd5qg47jyb5ghk7aonip7tre",
  "status_code": 400
}

As you can see, the detailed_error is not very… detailed 😅

Edit: I might also mention that I tried to setup a new account and the same error occurs.

Here is my configuration:

{
  "WelcomeMessages": [
    {
      "TeamName": "myteam",
      "DelayInSeconds": 3,
      "Message": [
        "### Welcome {{.UserDisplayName}} to {{.Team.DisplayName}} team!",
        "",
        "If you have any questions about your account, or Mattermost in general, do not hesitate to ask on ~town-square :slightly_smiling_face:."
      ],
      "AttachmentMessage": [
        "Let’s get started by adding you to key channels! What’s your role in the company?",
        "",
        "Please note that you can always add or leave any channel of your team :wink:"
      ],
      "Actions": [
        {
          "ActionType": "button",
          "ActionDisplayName": "Java Developer",
          "ActionName": "java-developer-action",
          "ActionSuccessfulMessage": [
            "### Awesome! I’ve added you to the following developer channels:",
            "~bugs - To help investigate or report bugs",
            "~help---dev - To ask for help regarding general development issues",
            "~help---java - To ask for help regarding Java related development issues"
          ],
          "ChannelsAddedTo": [
            "bugs",
            "help---dev",
            "help---java"
          ]
        },
        {
          "ActionType": "button",
          "ActionDisplayName": "JavaScript Developer",
          "ActionName": "javascript-developer-action",
          "ActionSuccessfulMessage": [
            "### Awesome! I’ve added you to the following developer channels:",
            "~bugs - To help investigate or report bugs",
            "~help---dev - To ask for help regarding general development issues",
            "~help---js - To ask for help regarding JavaScript related development issues"
          ],
          "ChannelsAddedTo": [
            "bugs",
            "help---dev",
            "help---js"
          ]
        },
        {
          "ActionType": "button",
          "ActionDisplayName": "DevOps",
          "ActionName": "devops-action",
          "ActionSuccessfulMessage": [
            "### Awesome! I’ve added you to the following devops channels:",
            "~bugs - To help investigate or report bugs",
            "~help---devops - To ask for help regarding general devops issues",
            "~help---cloud - To ask for help regarding Cloud Providers related issues",
            "~help---kube - To ask for help regarding Kubernetes related issues"
          ],
          "ChannelsAddedTo": [
            "bugs",
            "help---devops",
            "help---cloud",
            "help---kube"
          ]
        }
      ]
    }
  ]
}

If anyone would be kind enough to point me in the right direction, it would be very much appreciated 🙂

[aaronrothschild]

@nicolas-goudry do you have any server logs you can share with us regarding this? cc @hanzei

[nicolas-goudry]

@aaronrothschild Unfortunately, this error occurred on a test instance that I since trashed…

As far as I can remember, I think that this was linked to the fact that the plugin can’t open DM when the following option is set in Mattermost System Console: Site Configuration > Users and Teams > Enable users to open Direct Message channels with > Any member of the team.

I might not be of any help as I’m not sure if this was the problem that triggered this error, and I can’t test it anymore as I managed to setup the plugin correctly…

Feel free to close this issue!

[boredomdenied]

I've tried toggling that and a bit other things without success. I opened #89 If either of you has a clue how to help it would be greatly appreciated for you to provide guidance/feedback. Thank you.