diff --git a/ISSUE_TEMPLATE.md b/ISSUE_TEMPLATE.md
index 3eda612f8..4b100b5a2 100644
--- a/ISSUE_TEMPLATE.md
+++ b/ISSUE_TEMPLATE.md
@@ -1,16 +1,18 @@
 <!--
   Thanks for your interest in using the App Center SDK for React Native.
 
-  If your issue is not about the Analytics/Crashes/Push SDK for React Native,
-  (for example a build issue and you are not using our SDK, or your issue is about CodePush),
-  then please create the ticket on Intercom instead (using the blue chat button on any https://appcenter.ms page).
+  If you have an issue in React Native platform but have not integrated
+  App Center SDK in your application, please contact support by clicking
+  on the blue icon on the lower right of App Center portal (https://appcenter.ms).
+  Our support team will get in touch to assist you.
 
-  Please attach some technical information about your environment,
-  run the following 2 commands and attach output to the ticket:
+  Any issues related to SDK will require you to attach some technical information
+  about your environment. 
+  So please run the following two commands and attach the output to your ticket:
 
   `react-native info`
   `pod --version`
 
-  For bugs please describe the reproduction scenario and expected behavior.
+  For bugs, please describe the reproduction scenario and expected behavior.
   Please share sample code or any relevant file to help reproducing the issue.
 -->