FAQ

Neo4j Desktop FAQ

Neo4j Desktop is a client application for working with Neo4j. It downloads everything you need to get started working with Neo4j.

What is Neo4j Desktop?

Neo4j Desktop is a normal double-clickable application that makes it easy for anyone to run a local Neo4j installation.

What does Neo4j Desktop install?

• An electron-shell based native application
• A JVM to run Neo4j, Zulu JVM
• Neo4j Enterprise Edition for Developers
• GraphApps built on Neo4j (Neo4j Browser, Neo4j Bloom, etc.)

What are the limitations of the included Neo4j Enterprise Edition for Developers

Neo4j Enterprise Edition for Developers is limited to single-user deployment.

What platforms are supported?

Neo4j Desktop is available for Windows, MacOS and Linux (limited set of distributions)

Where can I find log files?

on Linux: ~/.config/Neo4j Desktop/Application/log.log
on OS X: ~/Library/Logs/Neo4j Desktop/main.log
on Windows before 1.0.19: %USERPROFILE%\AppData\Roaming\Neo4j Desktop\log.log
on Windows after 1.0.19: %USERPROFILE%\.Neo4jDesktop\log.log

Where can I find Neo4j instance files etc.?

on Linux: ~/.config/Neo4j Desktop/Application/
on OS X: ~/Library/Application Support/Neo4j Desktop/Application/
on Windows before 1.0.19: %USERPROFILE%\AppData\Roaming\Neo4j Desktop\
on Windows after 1.0.19: %USERPROFILE%\.Neo4jDesktop\ (or any other user defined path)

What public internet addresses does Neo4j Desktop reach out to, and for what reason?

User identity and registration

• https://neo4j-sync.auth0.com/ - User registration/sign-in
• https://cdn.auth0.com - Auth0 configuration url
• https://auth.neo4j.com - Check for accepted license (signed-in users)
• https://jbp56uj7pb.execute-api.us-east-1.amazonaws.com - license key renewals

Opt-in Anonymous Usage Reporting

• https://www.google-analytics.com for opt-in anonymous usage reporting
• https://b641fde05ac6403fbf7565fe9061e40d@sentry.io/188888 - crash reporting
• https://b641fde05ac6403fbf7565fe9061e40d:58dd210bdcdf494f9373c427bec24fbf@sentry.io/188888 - crash reporting

Software updates

• https://api.github.com for checking available Neo4j DBMS versions
• http://dist.neo4j.org for checking the available Neo4j Desktop versions
• http://dist.neo4j.org.s3.amazonaws.com/ for downloading Neo4j Desktop updates
• https://s3-eu-west-1.amazonaws.com for redirected download location
• https://npm-registry.neo4j.org main URL for updates to Graph Apps
• https://neo.jfrog.io for updates to Graph Apps

Utility

• https://captive.apple.com/hotspot-detect.html to check whether public internet access is available (pre Desktop 1.2.)
• http://dist.neo4j.org/neo4j-desktop/win/latest.yml to check whether public internet access is available (Neo4j Desktop 1.2.0+)
• https://api.ipify.org?format=json - Get IP address used for Karhu
• https://neo4j.com

Where should users report errors/issues?

For now please use the issue reporting of this github repository.

For commercial customers, Zendesk is still the go-to place.