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Voltage value from upsc is 0 on Tripplite AVR750U (0x3024). #962

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tjmc opened this issue Jan 23, 2021 · 3 comments
Open

Voltage value from upsc is 0 on Tripplite AVR750U (0x3024). #962

tjmc opened this issue Jan 23, 2021 · 3 comments
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impacts-release-2.7.4 Issues reported against NUT release 2.7.4 (maybe vanilla or with minor packaging tweaks) Incorrect or missing readings On some devices driver-reported values are systemically off (e.g. x10, x0.1, const+Value, etc.) Tripp Lite USB

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@tjmc
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tjmc commented Jan 23, 2021

From upsc

battery.type: PbAc
battery.voltage: 0.0
battery.voltage.nominal: 12.0                                                                                                                                                                                                                device.mfr: Tripp Lite                                                                                                                                                                                                                       device.model: AVR750U                                                                                                                                                                                                                        device.serial: 3028BV4OM882401230                                                                                                                                                                                                            device.type: ups                                                                                                                                                                                                                             driver.name: usbhid-ups                                                                                                                                                                                                                      driver.parameter.pollfreq: 30                                                                                                                                                                                                                driver.parameter.pollinterval: 2                                                                                                                                                                                                             driver.parameter.port: /dev/bus/usb/002/009                                                                                                                                                                                                  driver.parameter.productid: 3024                                                                                                                                                                                                             driver.parameter.synchronous: no
driver.version: 2.7.4-2112-gb263e476
driver.version.data: TrippLite HID 0.82
driver.version.internal: 0.43                                                                                                                                                                                                                input.frequency: 6020.0                                                                                                                                                                                                                      input.transfer.high: 145.0
input.transfer.low: 89.0
input.voltage: 0.0
input.voltage.nominal: 120                                                                                                                                                                                                                   output.current: 120.0                                                                                                                                                                                                                        output.frequency: 6020.0
output.frequency.nominal: 60
output.voltage: 0.0
output.voltage.nominal: 120                                                                                                                                                                                                                  ups.beeper.status: muted                                                                                                                                                                                                                     ups.delay.shutdown: 20                                                                                                                                                                                                                       ups.delay.start: 30                                                                                                                                                                                                                          ups.load: 28                                                                                                                                                                                                                                 ups.mfr: Tripp Lite                                                                                                                                                                                                                          ups.model: AVR750U                                                                                                                                                                                                                           ups.power: 131.0                                                                                                                                                                                                                             ups.power.nominal: 750                                                                                                                                                                                                                       ups.productid: 3024                                                                                                                                                                                                                          ups.serial: 3028BV4OM882401230                                                                                                                                                                                                               ups.status: OL                                                                                                                                                                                                                               ups.timer.reboot: 65535                                                                                                                                                                                                                      ups.timer.shutdown: 65535
ups.timer.start: 65535
ups.vendorid: 09ae
ups.watchdog.status: 0

/lib/nut/usbhid-ups appears off by a factor of 10000

/lib/nut/usbhid-ups -D -a office -u root

   0.044669     [D1] Path: UPS.PowerSummary.Input.Voltage, Type: Feature, ReportID: 0x31, Offset: 0, Size: 16, Value: 0.001192
   0.065565     [D1] Path: UPS.BatterySystem.Battery.Voltage, Type: Feature, ReportID: 0x20, Offset: 0, Size: 16, Value: 0.000137
   0.079124     [D1] Path: UPS.PowerConverter.Input.Voltage, Type: Feature, ReportID: 0x18, Offset: 0, Size: 16, Value: 0.001192

also frequency and current

   0.080625     [D1] Path: UPS.PowerConverter.Input.Frequency, Type: Feature, ReportID: 0x19, Offset: 0, Size: 16, Value: 6020
   0.085140     [D1] Path: UPS.PowerConverter.Output.Current, Type: Feature, ReportID: 0x46, Offset: 0, Size: 16, Value: 90

lsusb
Bus 001 Device 006: ID 09ae:3024 Tripp Lite

Full dump:

/lib/nut/usbhid-ups -D -a office -u root
   0.000000     [D1] debug level is '1'
   0.000695     [D1] upsdrv_initups (non-SHUT)...
   0.035890     Using subdriver: TrippLite HID 0.82
   0.035907     [D1] 87 HID objects found
   0.037440     [D1] Path: UPS.PowerSummary.iProduct, Type: Feature, ReportID: 0x28, Offset: 0, Size: 8, Value: 1
   0.039054     [D1] Path: UPS.PowerSummary.iSerialNumber, Type: Feature, ReportID: 0x29, Offset: 0, Size: 8, Value: 5
   0.040530     [D1] Path: UPS.PowerSummary.iManufacturer, Type: Feature, ReportID: 0x2b, Offset: 0, Size: 8, Value: 3
   0.043286     [D1] Path: UPS.PowerSummary.Input.ConfigVoltage, Type: Feature, ReportID: 0x30, Offset: 0, Size: 8, Value: 120
   0.044669     [D1] Path: UPS.PowerSummary.Input.Voltage, Type: Feature, ReportID: 0x31, Offset: 0, Size: 16, Value: 0.001192
   0.046271     [D1] Path: UPS.PowerSummary.AudibleAlarmControl, Type: Feature, ReportID: 0x11, Offset: 0, Size: 8, Value: 3
   0.047616     [D1] Path: UPS.PowerSummary.PresentStatus.InternalFailure, Type: Feature, ReportID: 0x32, Offset: 7, Size: 1, Value: 0
   0.047641     [D1] Path: UPS.PowerSummary.PresentStatus.InternalFailure, Type: Input, ReportID: 0x32, Offset: 7, Size: 1, Value: 0
   0.047651     [D1] Path: UPS.PowerSummary.PresentStatus.ShutdownImminent, Type: Feature, ReportID: 0x32, Offset: 9, Size: 1, Value: 0
   0.047659     [D1] Path: UPS.PowerSummary.PresentStatus.ShutdownImminent, Type: Input, ReportID: 0x32, Offset: 9, Size: 1, Value: 0
   0.047667     [D1] Path: UPS.PowerSummary.PresentStatus.ACPresent, Type: Input, ReportID: 0x32, Offset: 16, Size: 1, Value: 1
   0.047676     [D1] Path: UPS.PowerSummary.PresentStatus.ACPresent, Type: Feature, ReportID: 0x32, Offset: 16, Size: 1, Value: 1
   0.047684     [D1] Path: UPS.PowerSummary.PresentStatus.BelowRemainingCapacityLimit, Type: Input, ReportID: 0x32, Offset: 18, Size: 1, Value: 0
   0.047692     [D1] Path: UPS.PowerSummary.PresentStatus.FullyCharged, Type: Input, ReportID: 0x32, Offset: 19, Size: 1, Value: 1
   0.047700     [D1] Path: UPS.PowerSummary.PresentStatus.Charging, Type: Input, ReportID: 0x32, Offset: 20, Size: 1, Value: 0
   0.047708     [D1] Path: UPS.PowerSummary.PresentStatus.Discharging, Type: Input, ReportID: 0x32, Offset: 21, Size: 1, Value: 0
   0.047716     [D1] Path: UPS.PowerSummary.PresentStatus.FullyDischarged, Type: Input, ReportID: 0x32, Offset: 22, Size: 1, Value: 0
   0.047724     [D1] Path: UPS.PowerSummary.PresentStatus.NeedReplacement, Type: Input, ReportID: 0x32, Offset: 23, Size: 1, Value: 0
   0.047732     [D1] Path: UPS.PowerSummary.PresentStatus.BelowRemainingCapacityLimit, Type: Feature, ReportID: 0x32, Offset: 18, Size: 1, Value: 0
   0.047740     [D1] Path: UPS.PowerSummary.PresentStatus.FullyCharged, Type: Feature, ReportID: 0x32, Offset: 19, Size: 1, Value: 1
   0.047748     [D1] Path: UPS.PowerSummary.PresentStatus.Charging, Type: Feature, ReportID: 0x32, Offset: 20, Size: 1, Value: 0
   0.047756     [D1] Path: UPS.PowerSummary.PresentStatus.Discharging, Type: Feature, ReportID: 0x32, Offset: 21, Size: 1, Value: 0
   0.047764     [D1] Path: UPS.PowerSummary.PresentStatus.FullyDischarged, Type: Feature, ReportID: 0x32, Offset: 22, Size: 1, Value: 0
   0.047772     [D1] Path: UPS.PowerSummary.PresentStatus.NeedReplacement, Type: Feature, ReportID: 0x32, Offset: 23, Size: 1, Value: 0
   0.049245     [D1] Path: UPS.PowerSummary.iDeviceChemistry, Type: Feature, ReportID: 0x2a, Offset: 0, Size: 8, Value: 4
   0.050874     [D1] Path: UPS.PowerSummary.iOEMInformation, Type: Feature, ReportID: 0x62, Offset: 0, Size: 8, Value: 2
   0.052382     [D1] Path: UPS.PowerSummary.CapacityMode, Type: Feature, ReportID: 0x33, Offset: 0, Size: 8, Value: 2
   0.053804     [D1] Path: UPS.PowerSummary.RemainingCapacity, Type: Input, ReportID: 0x34, Offset: 0, Size: 8, Value: 100
   0.053824     [D1] Path: UPS.PowerSummary.RemainingCapacity, Type: Feature, ReportID: 0x34, Offset: 0, Size: 8, Value: 100
   0.055311     [D1] Path: UPS.PowerSummary.FullChargeCapacity, Type: Feature, ReportID: 0x37, Offset: 0, Size: 8, Value: 100
   0.056910     [D1] Path: UPS.PowerSummary.DesignCapacity, Type: Feature, ReportID: 0x36, Offset: 0, Size: 8, Value: 100
   0.058791     [D1] Path: UPS.PowerSummary.WarningCapacityLimit, Type: Feature, ReportID: 0x38, Offset: 0, Size: 8, Value: 30
   0.060234     [D1] Path: UPS.PowerSummary.Rechargeable, Type: Feature, ReportID: 0x2c, Offset: 0, Size: 8, Value: 1
   0.062878     [D1] Path: UPS.PowerSummary.RunTimeToEmpty, Type: Input, ReportID: 0x35, Offset: 0, Size: 16, Value: 1492
   0.062898     [D1] Path: UPS.PowerSummary.RunTimeToEmpty, Type: Feature, ReportID: 0x35, Offset: 0, Size: 16, Value: 1492
   0.064160     [D1] Path: UPS.BatterySystem.Battery.ConfigVoltage, Type: Feature, ReportID: 0x04, Offset: 0, Size: 16, Value: 12
   0.065565     [D1] Path: UPS.BatterySystem.Battery.Voltage, Type: Feature, ReportID: 0x20, Offset: 0, Size: 16, Value: 0.000137
   0.067048     [D1] Path: UPS.BatterySystem.Battery.PresentStatus.BelowRemainingCapacityLimit, Type: Feature, ReportID: 0x23, Offset: 2, Size: 1, Value: 0
   0.067067     [D1] Path: UPS.BatterySystem.Battery.PresentStatus.FullyCharged, Type: Feature, ReportID: 0x23, Offset: 3, Size: 1, Value: 1
   0.067075     [D1] Path: UPS.BatterySystem.Battery.PresentStatus.Charging, Type: Feature, ReportID: 0x23, Offset: 4, Size: 1, Value: 0
   0.067083     [D1] Path: UPS.BatterySystem.Battery.PresentStatus.Discharging, Type: Feature, ReportID: 0x23, Offset: 5, Size: 1, Value: 0
   0.067090     [D1] Path: UPS.BatterySystem.Battery.PresentStatus.FullyDischarged, Type: Feature, ReportID: 0x23, Offset: 6, Size: 1, Value: 0   
   0.067111     [D1] Path: UPS.BatterySystem.Battery.PresentStatus.NeedReplacement, Type: Feature, ReportID: 0x23, Offset: 7, Size: 1, Value: 0
   0.068495     [D1] Path: UPS.BatterySystem.Battery.RemainingCapacity, Type: Feature, ReportID: 0x21, Offset: 0, Size: 8, Value: 100
   0.070016     [D1] Path: UPS.BatterySystem.Battery.Test, Type: Feature, ReportID: 0x10, Offset: 0, Size: 8, Value: 1
   0.071510     [D1] Path: UPS.Flow.ConfigVoltage, Type: Feature, ReportID: 0x01, Offset: 0, Size: 8, Value: 120
   0.073064     [D1] Path: UPS.Flow.ConfigFrequency, Type: Feature, ReportID: 0x02, Offset: 0, Size: 8, Value: 60
   0.075827     [D1] Path: UPS.Flow.ffff0097, Type: Feature, ReportID: 0x55, Offset: 0, Size: 8, Value: 2
   0.077316     [D1] Path: UPS.Flow.ConfigApparentPower, Type: Feature, ReportID: 0x03, Offset: 0, Size: 16, Value: 750
   0.079124     [D1] Path: UPS.PowerConverter.Input.Voltage, Type: Feature, ReportID: 0x18, Offset: 0, Size: 16, Value: 0.001192
   0.080625     [D1] Path: UPS.PowerConverter.Input.Frequency, Type: Feature, ReportID: 0x19, Offset: 0, Size: 16, Value: 6020
   0.082198     [D1] Path: UPS.PowerConverter.Output.Voltage, Type: Feature, ReportID: 0x1b, Offset: 0, Size: 16, Value: 0.001203
   0.083638     [D1] Path: UPS.PowerConverter.Output.Frequency, Type: Feature, ReportID: 0x1c, Offset: 0, Size: 16, Value: 6020
   0.085140     [D1] Path: UPS.PowerConverter.Output.Current, Type: Feature, ReportID: 0x46, Offset: 0, Size: 16, Value: 90
   0.086717     [D1] Path: UPS.PowerConverter.Output.ActivePower, Type: Feature, ReportID: 0x47, Offset: 0, Size: 16, Value: 113
   0.088133     [D1] Path: UPS.PowerConverter.Output.LowVoltageTransfer, Type: Feature, ReportID: 0x06, Offset: 0, Size: 16, Value: 89
   0.089536     [D1] Path: UPS.PowerConverter.Output.HighVoltageTransfer, Type: Feature, ReportID: 0x09, Offset: 0, Size: 16, Value: 145
   0.090916     [D1] Path: UPS.PowerConverter.PresentStatus.VoltageOutOfRange, Type: Feature, ReportID: 0x22, Offset: 0, Size: 1, Value: 0
   0.090935     [D1] Path: UPS.PowerConverter.PresentStatus.Buck, Type: Feature, ReportID: 0x22, Offset: 1, Size: 1, Value: 0
   0.090942     [D1] Path: UPS.PowerConverter.PresentStatus.Boost, Type: Feature, ReportID: 0x22, Offset: 2, Size: 1, Value: 0
   0.090950     [D1] Path: UPS.PowerConverter.PresentStatus.Overload, Type: Feature, ReportID: 0x22, Offset: 4, Size: 1, Value: 0
   0.090957     [D1] Path: UPS.PowerConverter.PresentStatus.Used, Type: Feature, ReportID: 0x22, Offset: 5, Size: 1, Value: 1
   0.090965     [D1] Path: UPS.PowerConverter.PresentStatus.OverTemperature, Type: Feature, ReportID: 0x22, Offset: 6, Size: 1, Value: 0                                                                                                        0.090972     [D1] Path: UPS.PowerConverter.PresentStatus.InternalFailure, Type: Feature, ReportID: 0x22, Offset: 7, Size: 1, Value: 0
   0.090980     [D1] Path: UPS.PowerConverter.PresentStatus.AwaitingPower, Type: Feature, ReportID: 0x22, Offset: 14, Size: 1, Value: 0
   0.092453     [D1] Path: UPS.OutletSystem.Outlet.DelayBeforeShutdown, Type: Feature, ReportID: 0x15, Offset: 0, Size: 16, Value: 65535
   0.093869     [D1] Path: UPS.OutletSystem.Outlet.TLDelayBeforeStartup, Type: Feature, ReportID: 0x16, Offset: 0, Size: 16, Value: -60
   0.095327     [D1] Path: UPS.OutletSystem.Outlet.DelayBeforeReboot, Type: Feature, ReportID: 0x17, Offset: 0, Size: 16, Value: 65535
   0.097933     [D1] Path: UPS.OutletSystem.Outlet.DelayBeforeStartup, Type: Feature, ReportID: 0x61, Offset: 0, Size: 16, Value: 65535
   0.099330     [D1] Path: UPS.OutletSystem.Outlet.PercentLoad, Type: Feature, ReportID: 0x1e, Offset: 0, Size: 8, Value: 24
   0.100766     [D1] Path: UPS.OutletSystem.Outlet.ffff0081, Type: Feature, ReportID: 0x41, Offset: 0, Size: 8, Value: 0
   0.103399     [D1] Path: UPS.OutletSystem.Outlet.ffff0091, Type: Feature, ReportID: 0x51, Offset: 0, Size: 8, Value: 0
   0.106038     [D1] Path: UPS.OutletSystem.Outlet.TLWatchdog, Type: Feature, ReportID: 0x52, Offset: 0, Size: 8, Value: 0
   0.107566     [D1] Path: UPS.ffff00fe.ffff0075, Type: Feature, ReportID: 0x0d, Offset: 0, Size: 8, Value: 6
   0.109088     [D1] Path: UPS.ffff00fe.ffff0076, Type: Feature, ReportID: 0x0e, Offset: 0, Size: 8, Value: 7
   0.110542     [D1] Path: UPS.ffff00fe.UPSFirmwareVersion, Type: Feature, ReportID: 0x0f, Offset: 0, Size: 8, Value: 162
   0.111881     [D1] Path: UPS.ffff00fe.ffff009c, Type: Feature, ReportID: 0x43, Offset: 0, Size: 8, Value: 1
   0.113408     [D1] Path: UPS.ffff00fe.ffff00a0, Type: Feature, ReportID: 0x57, Offset: 0, Size: 8, Value: 0
   0.114791     [D1] Path: UPS.ffff00fe.ffff00a1, Type: Feature, ReportID: 0x58, Offset: 0, Size: 8, Value: 0
   0.116101     libusb_get_report: No error
   0.116123     [D1] Can't retrieve Report 59: Inappropriate ioctl for device
   0.116133     [D1] Path: UPS.ffff00fe.ffff00a2, Type: Feature, ReportID: 0x59, Offset: 0, Size: 8
   0.118600     [D1] Path: UPS.ffff00fe.CommunicationProtocolVersion, Type: Feature, ReportID: 0x6c, Offset: 0, Size: 16, Value: 12324
   0.119972     [D1] Path: UPS.ffff00fe.ffff0062, Type: Feature, ReportID: 0x5d, Offset: 0, Size: 8, Value: 1
   0.122478     libusb_get_report: No error
   0.122500     [D1] Can't retrieve Report 60: Inappropriate ioctl for device
   0.122509     [D1] Path: UPS.ffff00fe.ffff0060, Type: Feature, ReportID: 0x60, Offset: 0, Size: 8
   0.124947     [D1] Path: UPS.ffff00ff.ffff00d6, Type: Feature, ReportID: 0xc2, Offset: 0, Size: 32, Value: 0
   0.127478     [D1] Path: UPS.ffff00ff.ffff00d7, Type: Feature, ReportID: 0xc3, Offset: 0, Size: 32, Value: 0
   0.128865     [D1] Path: UPS.ffff00ff.ffff00ef, Type: Input, ReportID: 0xe3, Offset: 0, Size: 8, Value: 0
   0.128884     [D1] Path: UPS.ffff00ff.ffff00ef, Type: Feature, ReportID: 0xe3, Offset: 0, Size: 8, Value: 0
   0.128910     [D1] Detected a UPS: Tripp Lite/AVR750U
   0.132043     [D1] upsdrv_initinfo...
   0.132064     [D1] upsdrv_updateinfo...
   0.135251     [D1] Got 1 HID objects...
   0.135278     [D1] Quick update...
   0.135366     [D1] upsdrv_updateinfo...
   0.138385     [D1] Got 1 HID objects...
@tjmc tjmc mentioned this issue Jan 23, 2021
Merged
@jimklimov jimklimov changed the title Voltage value from upsc is 0 on AVR750U (0x3024). Voltage value from upsc is 0 on Tripplite AVR750U (0x3024). Apr 20, 2021
@jimklimov
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PR merged, testing by users of the hardware (with builds of NUT master branch) would be welcome.

@jimklimov jimklimov added the USB label Nov 14, 2021
@jimklimov jimklimov mentioned this issue Nov 14, 2021
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@tjmc
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tjmc commented Apr 26, 2022

Verified fix for #963 in v2.8.0-rc3. I'll verify again when v2.8.0 is released.

pi@usbhack:~/nut $ upsc tjoffice  |grep input
input.frequency: 60.2
input.transfer.high: 145.0
input.transfer.low: 89.0
input.voltage: 123.3
input.voltage.nominal: 120
``

@jimklimov jimklimov added impacts-release-2.7.4 Issues reported against NUT release 2.7.4 (maybe vanilla or with minor packaging tweaks) Incorrect or missing readings On some devices driver-reported values are systemically off (e.g. x10, x0.1, const+Value, etc.) labels Aug 29, 2023
@jimklimov
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Cheers, is there an update about how well this device got supported by NUT 2.8.0 (or current master)?

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impacts-release-2.7.4 Issues reported against NUT release 2.7.4 (maybe vanilla or with minor packaging tweaks) Incorrect or missing readings On some devices driver-reported values are systemically off (e.g. x10, x0.1, const+Value, etc.) Tripp Lite USB
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