When event creator email contains a +, e-mail are not being sent #2149

NewRedsquare · 2020-04-04T19:50:31Z

Steps to reproduce

Create an event on a calendar ( for my case not shared, it's "mine")
Add an email adress to the persons list
Click on save or update

Expected behaviour

Tell us what should happen
I expected the other person to receive the mail

Actual behaviour

Tell us what happens instead
Even after checking the spam list or waiting an hour, nothing is being received

The test e-mail has been successfully received and when i create an e-mail for a file sharing (sharebymail: 1.8.0) , i received it in a very short time. The e-mail sending itself is working excepting for calendar.

Calendar app

Calendar app version: (see apps admin page, e.g. 2.0.1)
2.0.2
CalDAV-clients used: (Thunderbird Lightning, DAVx5, Evolution, macOS Calendar, etc)
Thunderbird Lightning, DAVx5, Calendar app

Client configuration

Browser: (e.g. Firefox 48)
Firefox 74.0.1
Operating system: (e.g. Arch Linux)
Windows 10 pro

Server configuration

Operating system: (e.g. Debian 8)
Ubuntu 18.04
Web server: (e.g. Apache, Nginx,...)
Nginx
Database: (e.g. MariaDB, SQLite or PostgreSQL)
MariaDB
PHP version: (e.g. 7.0.3)
7.4.4
Nextcloud Version: (see admin page, e.g. 17.0.2)
18.0.3
Updated from an older installed version or fresh install:
18.0.1
List of activated apps:

Enabled:
  - accessibility: 1.4.0
  - activity: 2.11.0
  - admin_audit: 1.8.0
  - apporder: 0.9.0
  - browser_warning: 0.2.0
  - bruteforcesettings: 1.6.0
  - calendar: 2.0.2
  - checksum: 0.4.4
  - cloud_federation_api: 1.1.0
  - comments: 1.8.0
  - contacts: 3.2.0
  - dav: 1.14.0
  - deck: 0.8.0
  - event_update_notification: 1.0.1
  - extract: 1.2.3
  - federatedfilesharing: 1.8.0
  - federation: 1.8.0
  - files: 1.13.1
  - files_accesscontrol: 1.8.1
  - files_automatedtagging: 1.8.2
  - files_downloadactivity: 1.7.0
  - files_external: 1.9.0
  - files_pdfviewer: 1.7.0
  - files_rightclick: 0.15.2
  - files_sharing: 1.10.1
  - files_trackdownloads: 1.7.0
  - files_trashbin: 1.8.0
  - files_versions: 1.11.0
  - files_videoplayer: 1.7.0
  - firstrunwizard: 2.7.0
  - guests: 1.4.3
  - issuetemplate: 0.6.0
  - logreader: 2.3.0
  - lookup_server_connector: 1.6.0
  - metadata: 0.11.1
  - music: 0.13.2
  - nextcloud_announcements: 1.7.0
  - notes: 3.2.0
  - notifications: 2.6.0
  - oauth2: 1.6.0
  - ocr: 6.0.28
  - ocsms: 2.1.7
  - onlyoffice: 4.1.4
  - password_policy: 1.8.0
  - phonetrack: 0.6.2
  - photos: 1.0.0
  - polls: 1.3.0
  - privacy: 1.2.0
  - provisioning_api: 1.8.0
  - quota_warning: 1.7.0
  - serverinfo: 1.8.0
  - settings: 1.0.0
  - sharebymail: 1.8.0
  - sharelisting: 0.3.0
  - sharingpath: 0.2.0
  - socialsharing_email: 2.0.0
  - socialsharing_twitter: 2.0.0
  - spreed: 8.0.7
  - support: 1.1.0
  - survey_client: 1.6.0
  - suspicious_login: 3.1.0
  - systemtags: 1.8.0
  - talk_simple_poll: 1.1.0
  - tasks: 0.12.1
  - telephoneprovider: 1.0.3
  - theming: 1.9.0
  - twofactor_admin: 2.1.0
  - twofactor_backupcodes: 1.7.0
  - twofactor_email: 1.0.1
  - twofactor_gateway: 0.15.1
  - twofactor_nextcloud_notification: 2.3.0
  - twofactor_totp: 4.1.3
  - twofactor_u2f: 5.1.0
  - updatenotification: 1.8.0
  - video_converter: 0.1.3
  - viewer: 1.2.0
  - workflow_pdf_converter: 1.3.1
  - workflowengine: 2.0.0
Disabled:
  - analytics
  - announcementcenter
  - breezedark
  - camerarawpreviews
  - cms_pico
  - data_request
  - drawio
  - encryption
  - external
  - files_antivirus
  - files_fulltextsearch
  - files_linkeditor
  - flowupload
  - forms
  - fulltextsearch
  - fulltextsearch_elasticsearch
  - jsloader
  - keeweb
  - mail
  - maps
  - occweb
  - ocdownloader
  - ransomware_protection
  - recommendations
  - registration
  - scanner
  - shorten
  - text
  - theming_customcss
  - uploaddetails
  - user_ldap
  - workflow_scripter

Nextcloud configuration:

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "auth.bruteforce.protection.enabled": true,
        "trusted_domains": [
            "****",
            "****"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "filelocking.enabled": true,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 6379,
            "timeout": 0,
            "password": "***REMOVED SENSITIVE VALUE***"
        },
        "0": {
            "verify_peer_off": false
        },
        "version": "18.0.3.0",
        "overwrite.cli.url": "https:\/\/****",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "onlyoffice": "",
        "installed": true,
        "enable_previews": true,
        "preview_libreoffice_path": "\/usr\/bin\/libreoffice",
        "enabledPreviewProviders": [
            "OC\\Preview\\PNG",
            "OC\\Preview\\JPEG",
            "OC\\Preview\\GIF",
            "OC\\Preview\\BMP",
            "OC\\Preview\\XBitmap",
            "OC\\Preview\\Movie",
            "OC\\Preview\\PDF",
            "OC\\Preview\\MP3",
            "OC\\Preview\\TXT",
            "OC\\Preview\\MarkDown"
        ],
        "app_install_overwrite": [
            "limit_login_to_ip",
            "onlyoffice",
            "shorten",
            "keeweb",
            "forms",
            "ocsms",
            "twofactor_email",
            "checksum",
            "contacts",
            "sharerenamer",
            "socialsharing_email",
            "uploaddetails",
            "socialsharing_twitter",
            "sharingpath",
            "jsloader"
        ],
        "maintenance": false,
        "twofactor_enforced": "true",
        "has_internet_connection": "true",
        "twofactor_enforced_groups": [],
        "twofactor_enforced_excluded_groups": [],
        "updater.release.channel": "stable",
        "theme": "",
        "loglevel": 2,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_smtpsecure": "ssl",
        "mail_sendmailmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mysql.utf8mb4": true
    }
}

Logs

Web server error log (e.g. /var/log/apache)

Nothing which concerns this issue

Log file (data/nextcloud.log)

Nothing which concerns this issue

The text was updated successfully, but these errors were encountered:

tcitworld · 2020-04-04T20:58:10Z

Inside the Groupware settings (/settings/admin/groupware), is the "Send invitations to attendees" setting activated ?

NewRedsquare · 2020-04-04T21:00:49Z

Everything is activated ( the 4 boxes )

NewRedsquare · 2020-04-04T21:12:49Z

mmmh that's very strange, i had to enable/disable those options like 3 times to get emails working ( for some emails not all ), i'll check this the next days, don't close this please, this could be still an issue

NewRedsquare · 2020-04-05T08:55:39Z

First update : it seems like i had to remove the events prior enabling/disabling 3 times, then recreating events to get emails working.

georgehrke · 2020-04-05T09:46:52Z

Were those events in the past or the future?
We don’t send out invitations for events in the past

NewRedsquare · 2020-04-05T09:55:47Z

Those events are in the future ( the 9th april)

georgehrke · 2020-04-05T16:04:16Z

Can you please double check the Sent folder of the email account you configured to send emails for your Nextcloud, to check that there are really no invitation emails in there.

NewRedsquare · 2020-04-05T16:43:59Z

Sadly, I can't tell you as the mail sent via SMTP are not shown in the sent folder ( my mail UI is Zimbra )

tcitworld · 2020-04-05T17:22:09Z

Can you please double check the Sent folder of the email account you configured to send emails for your Nextcloud, to check that there are really no invitation emails in there.

I don't think SMTP saves a copy of sent emails in the Sent folder anyway, that's only some clients doing it through IMAP. SMTP logs would be quite handy though.

NewRedsquare · 2020-04-05T18:18:41Z

Can you please double check the Sent folder of the email account you configured to send emails for your Nextcloud, to check that there are really no invitation emails in there.

I don't think SMTP saves a copy of sent emails in the Sent folder anyway, that's only some clients doing it through IMAP. SMTP logs would be quite handy though.

If i don't self-host the mail server, how can i achieve it ?

dirigit · 2020-04-16T07:44:39Z

(B)CC + filter at inbound to move the mail

ASTIN-UA · 2020-05-08T11:08:48Z

HI all. Have same problem. No E-mail form Calendar only. I try add rmind for myself. So i must recive remind from my personal calendar. Same use ZIMBRA.
I'm use NC 18.0.4 and Calendar 2.0.3 on Ubuntu Server 20.04.
E-mail from any other apps work stable. Have any idea?

einalex · 2020-05-08T11:40:21Z

~~go to apps/mail/vendor/christophwurst/kitinerary-bin/bin/ and make sure the kitinerary-extractor file is executable. that fixed it for me.~~ - sorry got confused between problems.

What fixed this for me was toggeling the feature on and off a few times under Settings->Groupware->Send invitations to Attendees....and then recreating the calendar events.

georgehrke · 2020-05-08T11:42:00Z

@einalex Are you absolutely sure about that? I don't see how the itinerary Feature of the mail app would interfere with the mailing system of Nextcloud. The mailing system of Nextcloud has nothing to do with the mail app.

einalex · 2020-05-08T11:50:10Z

oh no you're right. I was fixing two issues at the same time and got the solutions confused. I'll adjust my initial comment.

Supergamerx3000 · 2020-06-23T09:12:53Z

I also have a problem sending the invitation email. If I create an appointment and add a participant and then click on save / update, it loads in a continuous loop and the appointment is not saved. The email server is configured correctly and the test mail goes out. My Nextcloud version is 19.0.0 and the error was already in 18. In the 17 version, the email is sent. My PHP version is 7.4 the calendar APP is up to date. Unfortunately, the logs do not show anything when I perform this action.

iprok · 2020-07-21T08:40:27Z

I also have the same problem. I'm admin of the nextcloud server and of the email server used. I've tried to set\unset options in /settings/admin/groupware without any success. When creating attendees I just see no action in servers logs (both nextcloud and mail server). So seems that nextcloud doesn't try to send the mail at all.

ClemPera · 2020-08-02T15:59:20Z

I've the same issue, I don't receive mail remainder too...
Before the last update it worked fine

dumblob · 2020-09-08T16:05:54Z

Before the last update it worked fine

You mean NC update? What was that last working NC version?

ClemPera · 2020-09-08T16:19:00Z

Before the last update it worked fine

You mean NC update? What was that last working NC version?

Sorry, I don't remember the update, I just know that at the beginning of the year it worked...

Supergamerx3000 · 2020-09-08T17:54:46Z

Since the last update the error in 19.0.2 & 18.0.8 has been fixed. E-mails are sent when I create an appointment.

ClemPera · 2020-09-08T20:01:49Z

Since the last update the error in 19.0.2 & 18.0.8 has been fixed. E-mails are sent when I create an appointment.

I just update the last nextcloud & calendar update.

So I tried to :

Create a new event with a reminder by email at the beginning of the event : I don't receive any email at the beginning
Add a new participant to that event (I enter an email not a registered user on my nextcloud) : The participent did receive the email to accept/refuse the participation to the event BUT he also didn't receive the email when the event starts.

So I think it's not fixed.

ImaCrea · 2021-02-23T15:24:10Z

same here on NC 18.0.12
emails are not sent when inviting someone but strangely if I invite someone when I create an event on the native Agenda app from my mac, guest receives nextcloud invitation(!)

ImaCrea · 2021-03-10T17:26:36Z

Hi there,

On our side another user told me it's all working fine.

So I tried to reproduce the steps again and I noticed the issue is happening when the email registered for my connected account (which creates the event in the agenda) includes a "+".

When I retried with another account which use a regular email address, the invitation was sent properly.

Just to make sure it's clear, I'm talking here about the email address of the connected account which create the event and invite someone. (In case you're curious, I also tried if guest's email includes a "+" and it works well in that situation)

paulRbr · 2021-05-06T18:10:38Z

hi @ImaCrea, thanks so much for these details. I had the exact same problem and couldn't get my calendar events to send email invitations to attendees.

My nextcloud user account has a “+” (plus sign) in its email address. And my invitations are not sent.

I tried with another user account on the same NC instance and the invitations were sent out correctly! 🎉

Note: the invitation emails are sent to attendees with the language preference of the event creator - which I think should be the language of the user to whom the email is sent - but that's part of another issue I guess

ImaCrea · 2021-05-07T07:35:48Z

One might consider renaming the issue title to make it clear this is related to the "+" contained in account's email maybe.

einalex · 2021-05-10T07:49:24Z

This happend without any special characters in email addresses/usernames on my instance.

stertingen · 2022-01-07T07:25:09Z

I had the same issue on my instance. Looking at the event in the calendar screen, the + sign had been replaced by %2b. So it seems that the sender's mail address is URL-encoded, making it invalid.

miaulalala · 2024-09-16T15:07:00Z

Duplicate of (and tracked in) #6568

NewRedsquare added 0. to triage Pending approval or rejection bug labels Apr 4, 2020

tcitworld added the needs info label Apr 4, 2020

no-response bot removed the needs info label Apr 5, 2020

pierreozoux changed the title ~~E-mail are not being sent only for this app~~ When event creator email contains a +, e-mail are not being sent May 7, 2021

pierreozoux added 1. to develop Accepted and waiting to be taken care of and removed 0. to triage Pending approval or rejection labels May 7, 2021

miaulalala mentioned this issue Mar 21, 2024

New and updated appointments are not sent via e-mail #5706

Closed

miaulalala closed this as not planned Won't fix, can't repro, duplicate, stale Sep 16, 2024

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When event creator email contains a +, e-mail are not being sent #2149

When event creator email contains a +, e-mail are not being sent #2149

NewRedsquare commented Apr 4, 2020 •

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tcitworld commented Apr 4, 2020

NewRedsquare commented Apr 4, 2020

NewRedsquare commented Apr 4, 2020

NewRedsquare commented Apr 5, 2020

georgehrke commented Apr 5, 2020

NewRedsquare commented Apr 5, 2020

georgehrke commented Apr 5, 2020

NewRedsquare commented Apr 5, 2020

tcitworld commented Apr 5, 2020 •

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NewRedsquare commented Apr 5, 2020

dirigit commented Apr 16, 2020

ASTIN-UA commented May 8, 2020 •

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einalex commented May 8, 2020 •

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georgehrke commented May 8, 2020

einalex commented May 8, 2020

Supergamerx3000 commented Jun 23, 2020

iprok commented Jul 21, 2020

ClemPera commented Aug 2, 2020

dumblob commented Sep 8, 2020

ClemPera commented Sep 8, 2020

Supergamerx3000 commented Sep 8, 2020 •

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ClemPera commented Sep 8, 2020

ImaCrea commented Feb 23, 2021

ImaCrea commented Mar 10, 2021 •

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paulRbr commented May 6, 2021

ImaCrea commented May 7, 2021

einalex commented May 10, 2021 •

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stertingen commented Jan 7, 2022

miaulalala commented Sep 16, 2024

When event creator email contains a +, e-mail are not being sent #2149

When event creator email contains a +, e-mail are not being sent #2149

Comments

NewRedsquare commented Apr 4, 2020 • edited Loading

Steps to reproduce

Expected behaviour

Actual behaviour

Calendar app

Client configuration

Server configuration

Logs

Web server error log (e.g. /var/log/apache)

Log file (data/nextcloud.log)

tcitworld commented Apr 4, 2020

NewRedsquare commented Apr 4, 2020

NewRedsquare commented Apr 4, 2020

NewRedsquare commented Apr 5, 2020

georgehrke commented Apr 5, 2020

NewRedsquare commented Apr 5, 2020

georgehrke commented Apr 5, 2020

NewRedsquare commented Apr 5, 2020

tcitworld commented Apr 5, 2020 • edited Loading

NewRedsquare commented Apr 5, 2020

dirigit commented Apr 16, 2020

ASTIN-UA commented May 8, 2020 • edited Loading

einalex commented May 8, 2020 • edited Loading

georgehrke commented May 8, 2020

einalex commented May 8, 2020

Supergamerx3000 commented Jun 23, 2020

iprok commented Jul 21, 2020

ClemPera commented Aug 2, 2020

dumblob commented Sep 8, 2020

ClemPera commented Sep 8, 2020

Supergamerx3000 commented Sep 8, 2020 • edited Loading

ClemPera commented Sep 8, 2020

ImaCrea commented Feb 23, 2021

ImaCrea commented Mar 10, 2021 • edited Loading

paulRbr commented May 6, 2021

ImaCrea commented May 7, 2021

einalex commented May 10, 2021 • edited Loading

stertingen commented Jan 7, 2022

miaulalala commented Sep 16, 2024

NewRedsquare commented Apr 4, 2020 •

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tcitworld commented Apr 5, 2020 •

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ASTIN-UA commented May 8, 2020 •

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einalex commented May 8, 2020 •

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Supergamerx3000 commented Sep 8, 2020 •

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ImaCrea commented Mar 10, 2021 •

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einalex commented May 10, 2021 •

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