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After upgrade from 14.0.0 beta 4 to 14.0.0 RC 1: Internal server errors #10920

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benediktg opened this issue Aug 29, 2018 · 6 comments
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@benediktg
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Steps to reproduce

  1. open the /settings/apps/ or /settings/admin/overview page

Expected behaviour

See the apps overview or the main server administration page

Actual behaviour

an internal server error occurs

Server configuration

Operating system: openSUSE Leap 15.0

Web server: nginx

Database: PostgreSQL 10

PHP version: 7.2

Nextcloud version: 14.0.0 RC 1

Updated from an older Nextcloud/ownCloud or fresh install: updated

Where did you install Nextcloud from: nextcloud.com

Signing status:

Signing status
No errors have been found.

List of activated apps:

App list
Enabled:
  - accessibility: 1.0.1
  - activity: 2.7.0
  - admin_audit: 1.4.0
  - admin_notifications: 1.0.2
  - announcementcenter: 3.3.0
  - apporder: 0.5.0
  - bookmarks: 0.12.1
  - bruteforcesettings: 1.1.0
  - calendar: 1.6.1
  - caniupdate: 0.2.0
  - cloud_federation_api: 0.0.1
  - comments: 1.4.0
  - contacts: 2.1.6
  - dav: 1.6.0
  - dropit: 0.1.1
  - federatedfilesharing: 1.4.0
  - federation: 1.4.0
  - files: 1.9.0
  - files_accesscontrol: 1.4.0
  - files_automatedtagging: 1.4.0
  - files_downloadactivity: 1.3.0
  - files_external: 1.5.0
  - files_markdown: 2.0.4
  - files_pdfviewer: 1.3.2
  - files_sharing: 1.6.2
  - files_texteditor: 2.6.0
  - files_trashbin: 1.4.1
  - files_versions: 1.7.1
  - files_videoplayer: 1.3.0
  - firstrunwizard: 2.3.0
  - gallery: 18.1.0
  - groupfolders: 1.3.3
  - keeporsweep: 0.1.6
  - logreader: 2.0.0
  - lookup_server_connector: 1.2.0
  - mail: 0.10.0
  - metadata: 0.7.0
  - music: 0.9.0
  - news: 12.0.4
  - nextcloud_announcements: 1.3.0
  - notes: 2.4.0
  - notifications: 2.2.1
  - oauth2: 1.2.1
  - password_policy: 1.4.0
  - previewgenerator: 1.1.0
  - provisioning_api: 1.4.0
  - serverinfo: 1.4.0
  - sharebymail: 1.4.0
  - spreed: 3.99.12
  - support: 1.0.0
  - survey_client: 1.2.0
  - systemtags: 1.4.0
  - theming: 1.5.0
  - twofactor_backupcodes: 1.3.1
  - twofactor_totp: 1.5.0
  - twofactor_u2f: 1.6.1
  - updatenotification: 1.4.1
  - workflowengine: 1.4.0
Disabled:
  - circles
  - cms_pico
  - deck
  - drawio
  - encryption
  - files_retention
  - issuetemplate
  - polls
  - quota_warning
  - ransomware_protection
  - socialsharing_email
  - socialsharing_facebook
  - tasks
  - user_external
  - user_ldap

Nextcloud configuration:

Config report
{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "wolke.g5r.eu"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "overwrite.cli.url": "https:\/\/wolke.g5r.eu",
        "version": "14.0.0.17",
        "dbtype": "pgsql",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbtableprefix": "oc_",
        "log_rotate_size": 10485760,
        "log_type": "file",
        "logfile": "\/var\/log\/nextcloud\/nextcloud.log",
        "logtimezone": "Europe\/Berlin",
        "installed": true,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0
        },
        "maintenance": false,
        "loglevel": 2,
        "updater.release.channel": "beta",
        "theme": "",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_smtpauthtype": "LOGIN",
        "mail_domain": "***REMOVED SENSITIVE VALUE***"
    },
    "apps": {
        "Object": {
            "enabled": "no"
        },
        "accessibility": {
            "installed_version": "1.0.1",
            "types": "",
            "enabled": "yes"
        },
        "activity": {
            "types": "filesystem",
            "enabled": "yes",
            "installed_version": "2.7.0",
            "notify_setting_batchtime": "3600",
            "notify_stream_calendar_todo": "1",
            "notify_email_calendar_todo": "0",
            "notify_stream_file_downloaded": "1",
            "notify_email_file_downloaded": "0",
            "notify_stream_shared": "1",
            "notify_email_shared": "0",
            "notify_stream_remote_share": "1",
            "notify_email_remote_share": "0",
            "notify_stream_public_links": "1",
            "notify_email_public_links": "0",
            "notify_stream_spreed": "1",
            "notify_email_spreed": "0",
            "notify_stream_systemtags": "1",
            "notify_email_systemtags": "0",
            "notify_setting_self": "1",
            "notify_setting_selfemail": "0",
            "notify_email_circles_as_moderator": "0",
            "notify_stream_favorite": "1",
            "notify_email_favorite": "0",
            "notify_stream_file_changed": "1",
            "notify_email_file_changed": "0",
            "notify_stream_file_created": "1",
            "notify_email_file_created": "0",
            "notify_stream_file_deleted": "1",
            "notify_email_file_deleted": "0",
            "notify_stream_file_favorite": "0",
            "notify_stream_file_restored": "1",
            "notify_email_file_restored": "0",
            "notify_email_announcementcenter": "1",
            "notify_stream_circles_as_moderator": "1",
            "notify_stream_circles_as_member": "1",
            "notify_email_circles_as_member": "0",
            "notify_stream_comments": "1",
            "notify_email_comments": "0",
            "notify_stream_calendar": "1",
            "notify_email_calendar": "0",
            "notify_stream_calendar_event": "1",
            "notify_email_calendar_event": "0"
        },
        "admin_audit": {
            "types": "logging",
            "enabled": "yes",
            "installed_version": "1.4.0"
        },
        "admin_notifications": {
            "types": "logging",
            "installed_version": "1.0.2",
            "enabled": "yes",
            "published-deprecation-notification": "yes"
        },
        "announcementcenter": {
            "enabled": "yes",
            "types": "logging",
            "admin_groups": "[\"admin\",\"notify\"]",
            "installed_version": "3.3.0"
        },
        "apporder": {
            "ocsid": "174715",
            "types": "",
            "enabled": "yes",
            "order": "[\"\/apps\/files\/\",\"\/apps\/activity\/\",\"\/apps\/gallery\/\",\"\/apps\/calendar\/\",\"\/apps\/tasks\/\",\"\/apps\/contacts\/\",\"\/apps\/notes\/\",\"\/apps\/news\/\",\"\/apps\/mail\/\",\"\/apps\/bookmarks\/\",\"\/apps\/music\/\",\"\/apps\/deck\/\",\"\/apps\/circles\/\",\"\/apps\/announcementcenter\/\",\"\/apps\/spreed\/\",\"\/apps\/keeporsweep\/\"]",
            "installed_version": "0.5.0"
        },
        "audioplayer": {
            "enabled": "no",
            "installed_version": "2.2.3",
            "types": "filesystem"
        },
        "backgroundjob": {
            "lastjob": "3445"
        },
        "bookmarks": {
            "types": "",
            "enabled": "yes",
            "installed_version": "0.12.1"
        },
        "bruteforcesettings": {
            "types": "",
            "enabled": "yes",
            "installed_version": "1.1.0"
        },
        "calendar": {
            "enabled": "yes",
            "types": "",
            "installed_version": "1.6.1"
        },
        "caniupdate": {
            "types": "",
            "installed_version": "0.2.0",
            "enabled": "yes",
            "published-deprecation-notification": "yes"
        },
        "checksum": {
            "installed_version": "0.3.5",
            "types": "filesystem",
            "enabled": "no"
        },
        "circles": {
            "installed_version": "0.14.1",
            "enabled": "no",
            "types": "",
            "allow_federated": "1",
            "allow_linked_groups": "1",
            "test_async_hand": "1",
            "test_async_lock": "67018235fbe6cdd305e11185fc4a1c568a377d59a5650ccf",
            "test_async_init": "1518211770",
            "test_async_count": "121"
        },
        "cloud_federation_api": {
            "installed_version": "0.0.1",
            "types": "filesystem",
            "enabled": "yes"
        },
        "cms_pico": {
            "installed_version": "0.9.7",
            "types": "",
            "enabled": "no",
            "custom_themes": "[]"
        },
        "comments": {
            "types": "logging",
            "enabled": "yes",
            "installed_version": "1.4.0"
        },
        "contacts": {
            "types": "",
            "enabled": "yes",
            "installed_version": "2.1.6"
        },
        "core": {
            "installedat": "1484858896.1312",
            "public_webdav": "dav\/appinfo\/v1\/publicwebdav.php",
            "public_files": "files_sharing\/public.php",
            "backgroundjobs_mode": "cron",
            "umgmt_show_storage_location": "false",
            "umgmt_show_email": "false",
            "umgmt_show_backend": "false",
            "repairlegacystoragesdone": "yes",
            "moveavatarsdone": "yes",
            "previewsCleanedUp": "1",
            "vendor": "nextcloud",
            "shareapi_exclude_groups": "yes",
            "shareapi_exclude_groups_list": "[\"admin\"]",
            "installed.bundles": "[\"CoreBundle\"]",
            "updater.secret.created": "1535361968",
            "shareapi_only_share_with_group_members": "no",
            "scss.variables": "a1ad31d97931cbdca7710e1663f2c0df",
            "lastupdatedat": "1535547164",
            "lastupdateResult": "{\"version\":\"14.0.0.17\",\"versionstring\":\"Nextcloud 14.0.0 RC 1\",\"url\":\"https:\\\/\\\/download.nextcloud.com\\\/server\\\/prereleases\\\/nextcloud-14.0.0RC1.zip\",\"web\":\"https:\\\/\\\/docs.nextcloud.com\\\/server\\\/13\\\/admin_manual\\\/maintenance\\\/upgrade.html\",\"changes\":\"https:\\\/\\\/updates.nextcloud.com\\\/changelog_server\\\/?version=14.0.0\",\"autoupdater\":\"1\",\"eol\":\"0\"}",
            "default_encryption_module": "OC_DEFAULT_MODULE",
            "oc.integritycheck.checker": "[]",
            "lastcron": "1535547901"
        },
        "dav": {
            "types": "filesystem",
            "enabled": "yes",
            "installed_version": "1.6.0",
            "buildCalendarSearchIndex": "yes"
        },
        "deck": {
            "types": "",
            "installed_version": "0.4.1",
            "enabled": "no"
        },
        "drawio": {
            "types": "filesystem",
            "DrawioUrl": "https:\/\/www.draw.io",
            "DrawioXml": "yes",
            "DrawioTheme": "kennedy",
            "DrawioLang": "DE",
            "enabled": "no",
            "installed_version": "0.9.0"
        },
        "dropit": {
            "installed_version": "0.1.1",
            "types": "",
            "enabled": "yes"
        },
        "encryption": {
            "installed_version": "2.0.0",
            "enabled": "no",
            "types": "filesystem",
            "recoveryKeyId": "recoveryKey_b82a3c21",
            "publicShareKeyId": "pubShare_b82a3c21",
            "masterKeyId": "master_b82a3c21"
        },
        "federatedfilesharing": {
            "types": "",
            "enabled": "yes",
            "installed_version": "1.4.0"
        },
        "federation": {
            "types": "authentication",
            "enabled": "yes",
            "installed_version": "1.4.0"
        },
        "files": {
            "types": "filesystem",
            "enabled": "yes",
            "cronjob_scan_files": "500",
            "installed_version": "1.9.0",
            "default_quota": "5 GB"
        },
        "files_accesscontrol": {
            "types": "filesystem",
            "enabled": "yes",
            "installed_version": "1.4.0"
        },
        "files_automatedtagging": {
            "types": "filesystem",
            "installed_version": "1.4.0",
            "enabled": "yes"
        },
        "files_clipboard": {
            "installed_version": "0.6.5",
            "enabled": "no",
            "types": ""
        },
        "files_downloadactivity": {
            "installed_version": "1.3.0",
            "enabled": "yes",
            "types": "filesystem"
        },
        "files_external": {
            "types": "filesystem",
            "enabled": "yes",
            "installed_version": "1.5.0",
            "allow_user_mounting": "yes",
            "user_mounting_backends": "ftp,dav,owncloud,sftp,amazons3,dropbox,googledrive,swift,\\OC\\Files\\Storage\\SFTP_Key"
        },
        "files_frommail": {
            "installed_version": "0.1.0",
            "types": "",
            "enabled": "no"
        },
        "files_markdown": {
            "types": "",
            "enabled": "yes",
            "installed_version": "2.0.4"
        },
        "files_pdfviewer": {
            "types": "",
            "enabled": "yes",
            "installed_version": "1.3.2"
        },
        "files_retention": {
            "types": "filesystem",
            "enabled": "no",
            "installed_version": "1.2.0"
        },
        "files_sharing": {
            "types": "filesystem",
            "enabled": "yes",
            "lookupServerEnabled": "yes",
            "installed_version": "1.6.2"
        },
        "files_texteditor": {
            "types": "",
            "enabled": "yes",
            "installed_version": "2.6.0"
        },
        "files_trashbin": {
            "enabled": "yes",
            "types": "filesystem,dav",
            "installed_version": "1.4.1"
        },
        "files_versions": {
            "enabled": "yes",
            "types": "filesystem,dav",
            "installed_version": "1.7.1"
        },
        "files_videoplayer": {
            "types": "",
            "enabled": "yes",
            "installed_version": "1.3.0"
        },
        "firstrunwizard": {
            "types": "logging",
            "enabled": "yes",
            "installed_version": "2.3.0"
        },
        "gallery": {
            "types": "",
            "enabled": "yes",
            "installed_version": "18.1.0"
        },
        "gpxmotion": {
            "types": "",
            "installed_version": "0.0.5",
            "enabled": "no"
        },
        "groupfolders": {
            "installed_version": "1.3.3",
            "types": "filesystem",
            "enabled": "yes"
        },
        "issuetemplate": {
            "enabled": "no",
            "types": "",
            "installed_version": "0.4.0"
        },
        "keeporsweep": {
            "installed_version": "0.1.6",
            "types": "",
            "enabled": "yes"
        },
        "logreader": {
            "installed_version": "2.0.0",
            "ocsid": "170871",
            "types": "",
            "enabled": "yes",
            "levels": "00111",
            "relativedates": "1"
        },
        "lookup_server_connector": {
            "types": "authentication",
            "enabled": "yes",
            "installed_version": "1.2.0"
        },
        "mail": {
            "types": "",
            "enabled": "yes",
            "installed_version": "0.10.0"
        },
        "metadata": {
            "installed_version": "0.7.0",
            "types": "",
            "enabled": "yes"
        },
        "music": {
            "types": "filesystem",
            "enabled": "yes",
            "ocsid": "164319",
            "installed_version": "0.9.0"
        },
        "news": {
            "types": "",
            "enabled": "yes",
            "installed_version": "12.0.4"
        },
        "nextcloud_announcements": {
            "types": "logging",
            "enabled": "yes",
            "pub_date": "Sat, 10 Dec 2016 00:00:00 +0100",
            "notification_groups": "[\"admin\",\"notify\"]",
            "installed_version": "1.3.0"
        },
        "notes": {
            "ocsid": "174554",
            "types": "",
            "enabled": "yes",
            "installed_version": "2.4.0"
        },
        "notifications": {
            "types": "logging",
            "enabled": "yes",
            "installed_version": "2.2.1"
        },
        "oauth2": {
            "installed_version": "1.2.1",
            "types": "authentication",
            "enabled": "yes"
        },
        "ojsxc": {
            "enabled": "no",
            "types": "prelogin",
            "installed_version": "3.2.1",
            "iceTtl": "",
            "firefoxExtension": "",
            "chromeExtension": "",
            "externalServices": "",
            "serverType": "external",
            "boshUrl": "https:\/\/wolke.g5r.eu\/http-bind",
            "xmppDomain": "g5r.eu",
            "xmppResource": "nc_jsxc",
            "xmppOverwrite": "true",
            "xmppStartMinimized": "true",
            "xmppPreferMail": "false",
            "iceUrl": "",
            "iceUsername": "",
            "iceCredential": "",
            "ocsid": "162257",
            "iceSecret": ""
        },
        "passman": {
            "enabled": "no",
            "installed_version": "2.1.2",
            "types": ""
        },
        "password_policy": {
            "types": "",
            "enabled": "yes",
            "minLength": "12",
            "installed_version": "1.4.0",
            "enforceHaveIBeenPwned": "1"
        },
        "polls": {
            "installed_version": "0.8.1",
            "types": "",
            "enabled": "no"
        },
        "previewgenerator": {
            "enabled": "yes",
            "types": "filesystem",
            "installed_version": "1.1.0",
            "lastActivity": "1489576682"
        },
        "provisioning_api": {
            "types": "prevent_group_restriction",
            "enabled": "yes",
            "installed_version": "1.4.0"
        },
        "quota_warning": {
            "alert_email": "yes",
            "warning_email": "yes",
            "repeat_warning": "0",
            "types": "filesystem",
            "enabled": "no",
            "installed_version": "1.3.0"
        },
        "ransomware_protection": {
            "enabled": "no",
            "types": "logging",
            "installed_version": "1.1.1",
            "notes_include_biased": "yes"
        },
        "serverinfo": {
            "types": "",
            "enabled": "yes",
            "installed_version": "1.4.0"
        },
        "sharebymail": {
            "types": "filesystem",
            "enabled": "yes",
            "installed_version": "1.4.0"
        },
        "socialsharing_diaspora": {
            "enabled": "no",
            "types": "",
            "installed_version": "1.0.2"
        },
        "socialsharing_email": {
            "enabled": "no",
            "types": "",
            "installed_version": "1.0.3"
        },
        "socialsharing_facebook": {
            "enabled": "no",
            "types": "",
            "installed_version": "1.0.2"
        },
        "socialsharing_googleplus": {
            "enabled": "no",
            "installed_version": "1.0.2",
            "types": ""
        },
        "socialsharing_twitter": {
            "types": "",
            "enabled": "no",
            "installed_version": "1.0.2"
        },
        "spreed": {
            "installed_version": "3.99.12",
            "stun_servers": "[\"stun.nextcloud.com:443\"]",
            "types": "prevent_group_restriction",
            "enabled": "yes"
        },
        "support": {
            "installed_version": "1.0.0",
            "types": "",
            "enabled": "yes"
        },
        "survey_client": {
            "types": "",
            "enabled": "yes",
            "installed_version": "1.2.0",
            "last_sent": "1534852403",
            "last_report": "{\"id\":\"ocztdatootyj\",\"items\":[[\"server\",\"version\",\"14.0.0.16\"],[\"server\",\"code\",\"other\"],[\"server\",\"enable_avatars\",\"yes\"],[\"server\",\"enable_previews\",\"yes\"],[\"server\",\"memcache.local\",\"\\\\OC\\\\Memcache\\\\APCu\"],[\"server\",\"memcache.distributed\",\"none\"],[\"server\",\"asset-pipeline.enabled\",\"no\"],[\"server\",\"filelocking.enabled\",\"yes\"],[\"server\",\"memcache.locking\",\"\\\\OC\\\\Memcache\\\\Redis\"],[\"server\",\"debug\",\"no\"],[\"server\",\"cron\",\"cron\"],[\"php\",\"version\",\"7.2.5\"],[\"php\",\"memory_limit\",524288000],[\"php\",\"max_execution_time\",3600],[\"php\",\"upload_max_filesize\",1073741824],[\"database\",\"type\",\"pgsql\"],[\"database\",\"version\",\"PostgreSQL 10.3 on x86_64-suse-linux-gnu, compiled by gcc (SUSE Linux) 7.3.1 20180323 [gcc-7-branch revision 258812], 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            "enabled": "yes",
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        },
        "tasks": {
            "enabled": "no",
            "ocsid": "164356",
            "types": "",
            "installed_version": "0.9.6"
        },
        "templateeditor": {
            "installed_version": "0.2",
            "types": "",
            "enabled": "no"
        },
        "theming": {
            "types": "logging",
            "enabled": "yes",
            "installed_version": "1.5.0"
        },
        "twofactor_backupcodes": {
            "types": "",
            "enabled": "yes",
            "installed_version": "1.3.1"
        },
        "twofactor_totp": {
            "types": "",
            "enabled": "yes",
            "installed_version": "1.5.0"
        },
        "twofactor_u2f": {
            "enabled": "yes",
            "types": "",
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        },
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            "enabled": "no",
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        "updatenotification": {
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            "types": "",
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            "twofactor_totp": "1.3.1",
            "files_markdown": "2.0.4",
            "theming": "1.4.5",
            "music": "0.8.0",
            "bookmarks": "0.12.1",
            "notes": "2.4.0",
            "caniupdate": "0.1.3",
            "bruteforcesettings": "1.1.0",
            "previewgenerator": "1.1.0",
            "core": "14.0.0.17",
            "announcementcenter": "3.2.1",
            "admin_notifications": "1.0.1",
            "ransomware_protection": "1.1.1",
            "files_accesscontrol": "1.2.5",
            "polls": "0.8.0",
            "files_pdfviewer": "1.2.1",
            "update_check_errors": "0",
            "groupfolders": "1.3.2",
            "unsplash": "1.1.1",
            "metadata": "0.7.0",
            "spreed": "3.99.12"
        },
        "workflowengine": {
            "types": "filesystem",
            "enabled": "yes",
            "installed_version": "1.4.0"
        }
    }
}

Are you using external storage, if yes which one: local

Are you using encryption: no

Are you using an external user-backend, if yes which one: none

Client configuration

Browser: Firefox and Chromium

Operating system: openSUSE Tumbleweed

Logs

Web server error log

Web server error log
nothing

Nextcloud log (data/nextcloud.log)

Nextcloud log

https://gist.github.com/benediktg/f6c73ba5a7397018a3d0022bec381a49

Browser log

Browser log

/settings/apps:
bildschirmfoto von 2018-08-29 15-15-37
/settings/admin/overview:
bildschirmfoto von 2018-08-29 15-15-11

@nextcloud-bot
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GitMate.io thinks possibly related issues are #6012 (Internal Server error after 12.0.1 upgrade), #10844 (14.0.0 RC 1), #8754 (White page / Error 500 after Upgrade from Nextcloud 12.0.4 to 13 ), #5787 (Cannot enable LDAP app: complains that table 'oc_ldap_user_mapping' already exists), and #7055 (Sharing dialogue and “search contacts” widget leak contact information from other users).

@tflidd
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tflidd commented Aug 29, 2018

I had very similar errors, also internal server errors, I changed a few things:
#10922

If you do it, perhaps do it step by step and tell what helped. In your case, there are the bookmark and the news app that are not fully compatible. Try to disable it and check if it works. Next step, check the configuration setting with the apcu-cache (remove the double-back-slash). Is that all or are there still more errors?

@benediktg
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After I disabled the bookmarks app both internal server errors do not appear anymore. It might have something to do with nextcloud/bookmarks#542

@roydenyates
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Maybe so, but the fact that a misbehaving app can cripple a web admin function is an issue?

@tflidd
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tflidd commented Aug 30, 2018

Maybe so, but the fact that a misbehaving app can cripple a web admin function is an issue?

Yes, I'd think so but I'm not sure if that is technically possible. In the linked issue I opened, I asked to either fix the bug or at least mark the app as incompatible with NC 14 so nobody installs this app and is also warned in NC 13 that it won't be available on NC 14 yet.

@marcelklehr
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The bookmarks app is fixed now. :)

(And yes it's possible for an app to cripple the core functionality.)

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