Downloadproblems with 16MBit connection #2974
Comments
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So this sounds like a timeout issue. Can you verify your |
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@Micha-Btz You just posted your username and password in this issue. You may want to change it everywhere you use it. (isb***********) |
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@LukasReschke stupid thing thanks for mention. |
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Is there a firewall between you and your nextcloud server? |
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in both cases work and home are no firewall used. |
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Hello, did someone resolve the problem? Thanks |
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don't know how the current situation is. will give it a try today. |
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I can download a file with 310MB without problems.
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This can be also found in https://help.nextcloud.com/t/file-download-not-possible-debug-help/6879
hi there,
I'm not able to download files with ca 350-400MB android nextcloud stable/beta, foldersync app, smartphone browser and desktop firefox. The download cancelled mostly after 250MB.
i have tried to debug this more and here are some infos. All downloads are worked fine today on work with 100MBit internet connection. At home with 16Mbit internet connection all downloads are go about 200MB and then break up.
Steps to reproduce
Expected behaviour
download went fine
Actual behaviour
download break about 200MB
Server configuration - Hosting Package
Operating system:
Debian stable
Web server:
apache 2.4.1
Database:
MariaDB
PHP version:
7.01
Nextcloud version:
10.0.2
Updated from an older Nextcloud/ownCloud or fresh install:
updated from oc to nc 9, then update with new updater scrpit
Where did you install Nextcloud from:
website
Signing status:
all fine
List of activated apps:
App list
~/mdomann.tk/owncloud/htdocs$ php occ config:list
{
"system": {
"instanceid": "oca2cf00c606",
"passwordsalt": "REMOVED SENSITIVE VALUE",
"trusted_domains": [
"tdl.tdl"
],
"datadirectory": "/var/www/virtual/web41856.pfweb.eu/mdomann.tk/owncloud/htdocs/data",
"dbtype": "mysql",
"version": "9.1.2.2",
"dbname": "332_owncloud",
"dbhost": "127.0.0.1",
"dbtableprefix": "oc_",
"dbuser": "REMOVED SENSITIVE VALUE",
"dbpassword": "REMOVED SENSITIVE VALUE",
"installed": true,
"forcessl": true,
"mail_from_address": "mdomann",
"mail_smtpmode": "php",
"mail_smtpname": "REMOVED SENSITIVE VALUE",
"mail_smtppassword": "REMOVED SENSITIVE VALUE",
"mail_domain": "mdomann.tk",
"loglevel": 0,
"theme": "",
"maintenance": false,
"secret": "REMOVED SENSITIVE VALUE",
"trashbin_retention_obligation": "auto",
"appstore.experimental.enabled": true,
"htaccess.RewriteBase": "/",
"updater.server.url": "https://updates.nextcloud.com/updater_server/",
"updater.release.channel": "stable"
},
"apps": {
"activity": {
"enabled": "yes",
"installed_version": "2.3.2",
"types": "filesystem"
},
"admin_audit": {
"enabled": "no",
"installed_version": "1.0.0",
"types": "logging"
},
"backgroundjob": {
"lastjob": "62"
},
"calendar": {
"enabled": "yes",
"installed_version": "1.4.1",
"ocsid": "168707",
"types": ""
},
"comments": {
"enabled": "no",
"installed_version": "0.2",
"types": "logging"
},
"contacts": {
"enabled": "yes",
"installed_version": "1.5.1",
"ocsid": "168708",
"types": ""
},
"core": {
"OC_Channel": "stable",
"backgroundjobs_mode": "webcron",
"default_encryption_module": "OC_DEFAULT_MODULE",
"encryption_enabled": "yes",
"global_cache_gc_lastrun": "1439756921",
"installedat": "1411057215.221",
"lastcron": "1483778643",
"lastupdateResult": "[]",
"lastupdatedat": "1483721042",
"oc.integritycheck.checker": "[]",
"public_caldav": "calendar/share.php",
"public_calendar": "calendar/share.php",
"public_documents": "documents/public.php",
"public_files": "files_sharing/public.php",
"public_gallery": "gallery/public.php",
"public_webdav": "dav/appinfo/v1/publicwebdav.php",
"remote_caldav": "dav/appinfo/v1/caldav.php",
"remote_calendar": "dav/appinfo/v1/caldav.php",
"remote_carddav": "dav/appinfo/v1/carddav.php",
"remote_contacts": "dav/appinfo/v1/carddav.php",
"remote_dav": "dav/appinfo/v2/remote.php",
"remote_files": "dav/appinfo/v1/webdav.php",
"remote_filesync": "files/appinfo/filesync.php",
"remote_webdav": "dav/appinfo/v1/webdav.php",
"repairlegacystoragesdone": "yes",
"shareapi_allow_group_sharing": "no",
"shareapi_allow_links": "yes",
"shareapi_allow_public_notification": "yes",
"shareapi_allow_public_upload": "no",
"shareapi_allow_resharing": "no",
"shareapi_allow_share_dialog_user_enumeration": "no",
"shareapi_default_expire_date": "yes",
"shareapi_enabled": "yes",
"shareapi_enforce_expire_date": "yes",
"shareapi_enforce_links_password": "yes",
"updater.secret.created": "1481558007",
"vendor": "nextcloud"
},
"dav": {
"enabled": "yes",
"installed_version": "1.0.1",
"types": "filesystem"
},
"direct_menu": {
"enabled": "yes",
"installed_version": "0.9.2",
"ocsid": "169148",
"types": ""
},
"documents": {
"enabled": "no",
"installed_version": "0.8.2",
"ocsid": "168711",
"types": ""
},
"encryption": {
"enabled": "yes",
"installed_version": "1.3.1",
"masterKeyId": "master_0fd308d8",
"publicShareKeyId": "pubShare_7432598f",
"recoveryKeyId": "recoveryKey_a6e43d46",
"types": "filesystem"
},
"federatedfilesharing": {
"enabled": "yes",
"installed_version": "1.0.1",
"types": ""
},
"federation": {
"autoAddServers": "0",
"enabled": "no",
"installed_version": "0.0.4",
"types": "authentication"
},
"files": {
"cronjob_scan_files": "500",
"enabled": "yes",
"installed_version": "1.5.2",
"types": "filesystem"
},
"files_pdfviewer": {
"enabled": "yes",
"installed_version": "0.8.1",
"ocsid": "166049",
"types": ""
},
"files_sharing": {
"enabled": "yes",
"incoming_server2server_share_enabled": "no",
"installed_version": "1.0.0",
"outgoing_server2server_share_enabled": "no",
"types": "filesystem"
},
"files_texteditor": {
"enabled": "yes",
"installed_version": "2.1",
"ocsid": "166051",
"types": ""
},
"files_trashbin": {
"enabled": "yes",
"installed_version": "1.0.0",
"types": "filesystem"
},
"files_versions": {
"enabled": "yes",
"installed_version": "1.3.0",
"types": "filesystem"
},
"files_videoplayer": {
"enabled": "no",
"installed_version": "0.9.8",
"types": ""
},
"files_videoviewer": {
"enabled": "no",
"installed_version": "0.1.3",
"ocsid": "166054",
"types": ""
},
"firstrunwizard": {
"enabled": "no",
"installed_version": "1.1",
"ocsid": "166055",
"types": ""
},
"gallery": {
"enabled": "yes",
"installed_version": "15.0.1",
"types": ""
},
"logreader": {
"enabled": "yes",
"installed_version": "1.1.5",
"levels": "00111",
"ocsid": "170871",
"types": ""
},
"notifications": {
"enabled": "no",
"installed_version": "0.2.3",
"types": "logging"
},
"ownbackup": {
"enabled": "yes",
"installed_version": "16.11.0",
"ocsid": "170674",
"types": ""
},
"password_policy": {
"enabled": "yes",
"enforceNumericCharacters": "1",
"enforceUpperLowerCase": "1",
"installed_version": "1.0.0",
"minLength": "8",
"types": ""
},
"provisioning_api": {
"enabled": "no",
"installed_version": "0.4.1",
"types": "prevent_group_restriction"
},
"search_lucene": {
"enabled": "no",
"installed_version": "0.5.3",
"ocsid": "168709",
"types": "filesystem"
},
"serverinfo": {
"enabled": "no",
"installed_version": "1.1.1",
"types": ""
},
"survey_client": {
"enabled": "no",
"installed_version": "0.1.5",
"types": ""
},
"systemtags": {
"enabled": "no",
"installed_version": "0.2",
"types": "logging"
},
"tasks": {
"enabled": "yes",
"installed_version": "0.9.3",
"ocsid": "164356",
"types": ""
},
"templateeditor": {
"enabled": "no",
"installed_version": "0.1",
"types": ""
},
"theming": {
"cachebuster": "3",
"color": "#004C75",
"enabled": "yes",
"installed_version": "1.0.1",
"logoMime": "image/gif",
"types": "logging"
},
"updatenotification": {
"calendar": "1.4.1",
"contacts": "1.5.0",
"core": "9.1.2.2",
"enabled": "yes",
"installed_version": "1.0.1",
"ownbackup": "16.11.0",
"tasks": "0.9.4",
"types": ""
},
"updater": {
"enabled": "no",
"installed_version": "0.6",
"types": ""
},
"user_webdavauth": {
"enabled": "no",
"installed_version": "1.1.0.2",
"types": "authentication"
},
"workflowengine": {
"enabled": "yes",
"installed_version": "1.0.1",
"types": "filesystem"
}
}
}
Are you using external storage, if yes which one: local/smb/sftp/...
no
Are you using encryption: yes/no
yes
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...
no
Client configuration
Browser:
firefox 50.1.0 on linux and win
Operating system:
Logs
Web server error log
Web server error log
``` nothing logged ```Nextcloud log (data/nextcloud.log)
Nextcloud log
Uncaught Error: Access to undeclared static property: OC\Files\Filesystem::$normalizedPathCache in /var/www/virtual/web41856.pfweb.eu/mdomann.tk/owncloud/htdocs/lib/private/Files/Filesystem.php:776 Stack trace: #0 /var/www/virtual/web41856.pfweb.eu/mdomann.tk/owncloud/htdocs/lib/private/Files/View.php(2034): OC\Files\Filesystem::normalizePath('/MichaDO/files/...') #1 /var/www/virtual/web41856.pfweb.eu/mdomann.tk/owncloud/htdocs/lib/private/Files/View.php(1152): OC\Files\View->unlockFile('/own/backup/sys...', 1) #2 [internal function]: OC\Files\View->OC\Files\{closure}() #3 /var/www/virtual/web41856.pfweb.eu/mdomann.tk/owncloud/htdocs/3rdparty/icewind/streams/src/CallbackWrapper.php(109): call_user_func(Object(Closure)) #4 [internal function]: Icewind\Streams\CallbackWrapper->stream_close() #5 {main} thrown at /var/www/virtual/web41856.pfweb.eu/mdomann.tk/owncloud/htdocs/lib/private/Files/Filesystem.php#776Client log
Browser log
i have created har files from downloads at work and at home which i can send per mail for debug tests. also i can create a account on my instance to debug.mdomann@sysiphus:~$ curl -v -u USER:PASS https://tdl.tdl/remote.php/webdav/own/backup/sysiphus/home-20170104.tar.bz2.gpg --output home-20170104.tar.bz2.gpg
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0* Trying 79.133.37.107...
< HTTP/1.1 200 OK
< Date: Wed, 04 Jan 2017 19:51:41 GMT
< Server: Apache/2.4.10 (Debian)
< X-Powered-By: PHP/7.0.1
< Expires: Thu, 19 Nov 1981 08:52:00 GMT
< Cache-Control: no-store, no-cache, must-revalidate
< Pragma: no-cache
< X-XSS-Protection: 1; mode=block
< X-Content-Type-Options: nosniff
< X-Frame-Options: Sameorigin
< X-Robots-Tag: none
< X-Download-Options: noopen
< X-Permitted-Cross-Domain-Policies: none
< Content-Security-Policy: default-src 'none';
< Content-Disposition: attachment; filename*=UTF-8''home-20170104.tar.bz2.gpg; filename="home-20170104.tar.bz2.gpg"
< OC-ETag: "23c733d4e0bc71de08ddebeacf62200a"
< Set-Cookie: oc_sessionPassphrase=XXXXXX; path=/; secure; HttpOnly
< Set-Cookie: nc_sameSiteCookielax=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=lax
< Set-Cookie: nc_sameSiteCookiestrict=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=strict
< Set-Cookie: oca2cf00c606=XXXXX; path=/; secure; HttpOnly
< Set-Cookie: cookie_test=test; expires=Wed, 04-Jan-2017 20:51:41 GMT; Max-Age=3600
< Last-Modified: Wed, 04 Jan 2017 06:58:06 GMT
< ETag: "23c733d4e0bc71de08ddebeacf62200a"
< Content-Length: 406796707
< Strict-Transport-Security: max-age=31536000
< Content-Type: application/octet-stream
<
0 387M 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0{ [6911 bytes data]
51 387M 51 199M 0 0 1575k 0 0:04:12 0:02:09 0:02:03 1612k* GnuTLS recv error (-110): The TLS connection was non-properly terminated.
51 387M 51 199M 0 0 1575k 0 0:04:12 0:02:09 0:02:03 1608k
curl: (56) GnuTLS recv error (-110): The TLS connection was non-properly terminated.
https://gist.github.com/Micha-Btz/c1343a0f19e86aee956962f71334f7f5
i have also tried this at home with the newest knoppix same problem and same behaviour from curl.
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