[Bug]: Unable to upload "big" files to S3 external storage #43642

hyoretsu · 2024-02-18T12:44:06Z

⚠️ This issue respects the following points: ⚠️

This is a bug, not a question or a configuration/webserver/proxy issue.
This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
I agree to follow Nextcloud's Code of Conduct.

Bug description

I simply can't upload files larger than at least 80MB using Nextcloud. It uploads just fine on S3 console.

Steps to reproduce

Setup an S3 bucket as external storage mounted on /
Try to upload my file in Additional information

Expected behavior

It should upload.

Installation method

None

Nextcloud Server version

26

Operating system

None

PHP engine version

None

Web server

None

Database engine version

None

Is this bug present after an update or on a fresh install?

None

Are you using the Nextcloud Server Encryption module?

None

What user-backends are you using?

Default user-backend (database)
LDAP/ Active Directory
SSO - SAML
Other

Configuration report

{
    "system": {
        "cache_path": "\/tmp\/nextcloud-cache",
        "one-click-instance": true,
        "one-click-instance.user-limit": 100,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "apps_paths": [
            {
                "path": "\/var\/www\/html\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/var\/www\/html\/custom_apps",
                "url": "\/custom_apps",
                "writable": true
            }
        ],
        "appsallowlist": [],
        "check_data_directory_permissions": false,
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "password": "***REMOVED SENSITIVE VALUE***",
            "port": 6379
        },
        "overwritehost": "nextcloud.hyoretsu.com",
        "overwriteprotocol": "https",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "localhost",
            "nextcloud.hyoretsu.com"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "pgsql",
        "version": "28.0.2.5",
        "overwrite.cli.url": "https:\/\/nextcloud.hyoretsu.com\/",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "updatedirectory": "\/nc-updater",
        "loglevel": "2",
        "app_install_overwrite": [
            "nextcloud-aio",
            "facerecognition"
        ],
        "log_type": "file",
        "logfile": "\/var\/www\/html\/data\/nextcloud.log",
        "log_rotate_size": "10485760",
        "log.condition": {
            "apps": [
                "admin_audit"
            ]
        },
        "preview_max_x": "2048",
        "preview_max_y": "2048",
        "jpeg_quality": "60",
        "enabledPreviewProviders": {
            "1": "OC\\Preview\\Image",
            "2": "OC\\Preview\\MarkDown",
            "3": "OC\\Preview\\MP3",
            "4": "OC\\Preview\\TXT",
            "5": "OC\\Preview\\OpenDocument",
            "6": "OC\\Preview\\Movie",
            "7": "OC\\Preview\\Krita"
        },
        "enable_previews": true,
        "upgrade.disable-web": true,
        "mail_smtpmode": "smtp",
        "trashbin_retention_obligation": "auto, 30",
        "versions_retention_obligation": "auto, 30",
        "activity_expire_days": "30",
        "simpleSignUpLink.shown": false,
        "share_folder": "\/Shared",
        "one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
        "upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
        "allow_local_remote_servers": true,
        "davstorage.request_timeout": 3600,
        "htaccess.RewriteBase": "\/",
        "dbpersistent": false,
        "files_external_allow_create_new_local": false,
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "twofactor_enforced": "false",
        "twofactor_enforced_groups": [],
        "twofactor_enforced_excluded_groups": [],
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_sendmailmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***"
    }
}

List of activated Apps

Enabled:
  - activity: 2.20.0
  - admin_audit: 1.18.0
  - calendar: 4.6.5
  - circles: 28.0.0-dev
  - cloud_federation_api: 1.11.0
  - comments: 1.18.0
  - contacts: 5.5.1
  - contactsinteraction: 1.9.0
  - dashboard: 7.8.0
  - dav: 1.29.1
  - deck: 1.12.2
  - drawio: 3.0.2
  - encryption: 2.16.0
  - federatedfilesharing: 1.18.0
  - federation: 1.18.0
  - files: 2.0.0
  - files_3dmodelviewer: 0.0.12
  - files_external: 1.20.0
  - files_pdfviewer: 2.9.0
  - files_reminders: 1.1.0
  - files_sharing: 1.20.0
  - files_trashbin: 1.18.0
  - files_versions: 1.21.0
  - firstrunwizard: 2.17.0
  - integration_deepl: 1.1.2
  - integration_github: 2.0.6
  - integration_openai: 1.2.0
  - logreader: 2.13.0
  - lookup_server_connector: 1.16.0
  - maps: 1.3.1
  - nextcloud-aio: 0.4.0
  - nextcloud_announcements: 1.17.0
  - notes: 4.9.2
  - notifications: 2.16.0
  - notify_push: 0.6.9
  - oauth2: 1.16.3
  - password_policy: 1.18.0
  - photos: 2.4.0
  - privacy: 1.12.0
  - provisioning_api: 1.18.0
  - recognize: 6.0.1
  - recommendations: 2.0.0
  - related_resources: 1.3.0
  - richdocuments: 8.3.1
  - serverinfo: 1.18.0
  - settings: 1.10.1
  - sharebymail: 1.18.0
  - spreed: 18.0.3
  - support: 1.11.0
  - survey_client: 1.16.0
  - systemtags: 1.18.0
  - tasks: 0.15.0
  - text: 3.9.1
  - theming: 2.3.0
  - twofactor_backupcodes: 1.17.0
  - twofactor_totp: 10.0.0-beta.2
  - user_status: 1.8.1
  - viewer: 2.2.0
  - weather_status: 1.8.0
  - workflowengine: 2.10.0
Disabled:
  - bruteforcesettings: 2.8.0
  - suspicious_login: 6.0.0
  - user_ldap: 1.19.0 (installed 1.19.0)

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

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Additional info

Using Caddy and here's the file: https://drive.google.com/file/d/1YiYQhWQxqOA8fBGJPQhrWT2snHOUeJix/view?usp=sharing

hyoretsu · 2024-02-18T13:09:24Z

Might be unrelated to big files, I'm getting a 500 when uploading a random photo I just took from the mobile app.

joshtrichards · 2024-02-18T13:47:53Z

For what it's worth, I can upload files to S3 via External Storage without any problem, Both large and small.

If there is a 500 error, please look at the entries in the Nextcloud log during the time period of the upload for clues as to the underlying cause.

hyoretsu · 2024-02-18T13:53:15Z

All my errors in the log have to do with that same Array to string conversion I already sent.

joshtrichards · 2024-02-18T14:04:56Z

Related: #43408

joshtrichards · 2024-05-06T18:37:23Z

The array to string conversion will be addressed in #43794. It's unclear if that's the underlying cause of your primary reported issue, but it's definitely the one you provided logs for. Any chance you confirm whether applying that PR in your environment addresses your upload issue?

https://docs.nextcloud.com/server/latest/admin_manual/issues/applying_patch.html

hyoretsu added 0. Needs triage Pending check for reproducibility or if it fits our roadmap bug labels Feb 18, 2024

joshtrichards added the feature: external storage label Feb 18, 2024

joshtrichards added the 28-feedback label Feb 18, 2024

solracsf mentioned this issue Apr 29, 2024

[Bug]: Nextcloud Hub 8, copying files to Object Storage configured as Primary Storage isn't reliable #45082

Closed

8 tasks

joshtrichards mentioned this issue May 6, 2024

fix(files): handle multidimensional arrays in scanner #43794

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come-nc closed this as completed in #43794 May 13, 2024

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[Bug]: Unable to upload "big" files to S3 external storage #43642

[Bug]: Unable to upload "big" files to S3 external storage #43642

hyoretsu commented Feb 18, 2024 •

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hyoretsu commented Feb 18, 2024

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joshtrichards commented May 6, 2024 •

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[Bug]: Unable to upload "big" files to S3 external storage #43642

[Bug]: Unable to upload "big" files to S3 external storage #43642

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hyoretsu commented Feb 18, 2024 • edited Loading

⚠️ This issue respects the following points: ⚠️

Bug description

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Expected behavior

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Is this bug present after an update or on a fresh install?

Are you using the Nextcloud Server Encryption module?

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hyoretsu commented Feb 18, 2024

joshtrichards commented Feb 18, 2024

hyoretsu commented Feb 18, 2024

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