[Bug]: RuntimeException image not found: image:apps/whiteboard.svg #47985

jmechnich · 2024-09-14T20:25:26Z

⚠️ This issue respects the following points: ⚠️

This is a bug, not a question or a configuration/webserver/proxy issue.
This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
I agree to follow Nextcloud's Code of Conduct.

Bug description

After upgrading from NC 29.0.7 to 30.0.0, a Runtime Exception is thrown regularly and continuously:

The file does not exist in the apps directory but is also not expected to be there. The raw log entry at the end of this issue unfortunately does not help a lot to pinpoint the cause for this error.

A file of the same name exists in core/img/filetypes/whiteboard.svg.

Steps to reproduce

Upgrade NC to 30.0.0
Check logs

Expected behavior

No errors.

Nextcloud Server version

30.0.0

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.2

Web server

Nginx

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

Upgraded to a MAJOR version (ex. 28 to 29)

Are you using the Nextcloud Server Encryption module?

None

What user-backends are you using?

Default user-backend (database)
LDAP/ Active Directory
SSO - SAML
Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "***REMOVED SENSITIVE VALUE MANUALLY***"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "30.0.0.14",
        "overwrite.cli.url": "***REMOVED SENSITIVE VALUE MANUALLY***",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "memcache.local": "\\OC\\Memcache\\APCu",
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 6379,
            "timeout": 1.5,
            "password": "***REMOVED SENSITIVE VALUE***",
            "dbindex": 0
        },
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "maintenance": false,
        "theme": "",
        "log_type": "file",
        "logfile": "\/var\/log\/nextcloud\/nextcloud.log",
        "loglevel": 2,
        "logtimezone": "Europe\/Berlin",
        "updater.release.channel": "stable",
        "app_install_overwrite": [
            "calendar",
            "groupfolders",
            "ojsxc",
            "richdocuments",
            "richdocumentscode",
            "gpxpod",
            "video_converter",
            "files_markdown",
            "impersonate",
            "drawio"
        ],
        "debug": false,
        "default_phone_region": "de",
        "mail_sendmailmode": "smtp",
        "maintenance_window_start": 1,
        "trashbin_retention_obligation": "auto, 30",
        "enable_previews": true,
        "enabledPreviewProviders": [
            "OC\\Preview\\PNG",
            "OC\\Preview\\JPEG",
            "OC\\Preview\\GIF",
            "OC\\Preview\\HEIC",
            "OC\\Preview\\BMP",
            "OC\\Preview\\XBitmap",
            "OC\\Preview\\MP3",
            "OC\\Preview\\TXT",
            "OC\\Preview\\MarkDown",
            "OC\\Preview\\OpenDocument",
            "OC\\Preview\\Krita",
            "OC\\Preview\\TIFF"
        ]
    }
}

List of activated Apps

Enabled:
  - activity: 3.0.0
  - admin_audit: 1.20.0
  - bookmarks: 15.0.1
  - bruteforcesettings: 3.0.0
  - calendar: 5.0.0
  - circles: 30.0.0-dev
  - cloud_federation_api: 1.13.0
  - collectives: 2.14.3
  - comments: 1.20.1
  - contacts: 6.1.0
  - contactsinteraction: 1.11.0
  - dav: 1.31.1
  - drawio: 3.0.2
  - federatedfilesharing: 1.20.0
  - federation: 1.20.0
  - files: 2.2.0
  - files_downloadlimit: 3.0.0
  - files_external: 1.22.0
  - files_markdown: 2.4.1
  - files_pdfviewer: 3.0.0
  - files_reminders: 1.3.0
  - files_sharing: 1.22.0
  - files_trashbin: 1.20.1
  - files_versions: 1.23.0
  - firstrunwizard: 3.0.0
  - gpxpod: 6.0.0
  - groupfolders: 18.0.1
  - impersonate: 1.17.0
  - logreader: 3.0.0
  - lookup_server_connector: 1.18.0
  - nextcloud_announcements: 2.0.0
  - notes: 4.10.1
  - notifications: 3.0.0
  - oauth2: 1.18.1
  - password_policy: 2.0.0
  - photos: 3.0.2
  - polls: 7.2.3
  - privacy: 2.0.0
  - provisioning_api: 1.20.0
  - recommendations: 3.0.0
  - related_resources: 1.5.0
  - richdocuments: 8.5.0
  - richdocumentscode: 24.4.702
  - serverinfo: 2.0.0
  - settings: 1.13.0
  - sharebymail: 1.20.0
  - spreed: 20.0.0
  - support: 2.0.0
  - systemtags: 1.20.0
  - text: 4.1.0
  - theming: 2.5.0
  - twofactor_backupcodes: 1.19.0
  - twofactor_totp: 12.0.0-dev
  - twofactor_webauthn: 2.0.0
  - updatenotification: 1.20.0
  - user_status: 1.10.0
  - viewer: 3.0.0
  - weather_status: 1.10.0
  - webhook_listeners: 1.1.0-dev
  - workflowengine: 2.12.0
Disabled:
  - dashboard: 7.10.0 (installed 7.0.0)
  - encryption: 2.18.0 (installed 2.5.0)
  - survey_client: 2.0.0 (installed 2.0.0)
  - suspicious_login: 8.0.0 (installed 4.3.0)
  - twofactor_nextcloud_notification: 4.0.0
  - user_ldap: 1.21.0

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

{
  "reqId": "WiKVMilAS20a6T3HdydW",
  "level": 3,
  "time": "2024-09-14T22:28:16+02:00",
  "remoteAddr": "2001:7c0:2900:8024::869b:244a",
  "user": "admin",
  "app": "no app in context",
  "method": "GET",
  "url": "/ocs/v2.php/apps/notifications/api/v2/notifications?format=json",
  "message": "image not found: image:apps/whiteboard.svg webroot: serverroot:/var/www/nextcloud",
  "userAgent": "Mozilla/5.0 (Linux) mirall/3.13.0 (build 22492) (Nextcloud, debian-6.1.0-23-amd64 ClientArchitecture: x86_64 OsArchitecture: x86_64)",
  "version": "30.0.0.14",
  "exception": {
    "Exception": "RuntimeException",
    "Message": "image not found: image:apps/whiteboard.svg webroot: serverroot:/var/www/nextcloud",
    "Code": 0,
    "Trace": [
      {
        "file": "/var/www/nextcloud/apps/firstrunwizard/lib/Notification/Notifier.php",
        "line": 205,
        "function": "imagePath",
        "class": "OC\\URLGenerator",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/apps/firstrunwizard/lib/Notification/Notifier.php",
        "line": 105,
        "function": "setAppHintDetails",
        "class": "OCA\\FirstRunWizard\\Notification\\Notifier",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/lib/private/Notification/Manager.php",
        "line": 337,
        "function": "prepare",
        "class": "OCA\\FirstRunWizard\\Notification\\Notifier",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/apps/notifications/lib/Controller/EndpointController.php",
        "line": 103,
        "function": "prepare",
        "class": "OC\\Notification\\Manager",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",
        "line": 208,
        "function": "listNotifications",
        "class": "OCA\\Notifications\\Controller\\EndpointController",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",
        "line": 114,
        "function": "executeController",
        "class": "OC\\AppFramework\\Http\\Dispatcher",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/lib/private/AppFramework/App.php",
        "line": 161,
        "function": "dispatch",
        "class": "OC\\AppFramework\\Http\\Dispatcher",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/lib/private/Route/Router.php",
        "line": 302,
        "function": "main",
        "class": "OC\\AppFramework\\App",
        "type": "::"
      },
      {
        "file": "/var/www/nextcloud/ocs/v1.php",
        "line": 43,
        "function": "match",
        "class": "OC\\Route\\Router",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/ocs/v2.php",
        "line": 7,
        "args": [
          "/var/www/nextcloud/ocs/v1.php"
        ],
        "function": "require_once"
      }
    ],
    "File": "/var/www/nextcloud/lib/private/URLGenerator.php",
    "Line": 242,
    "message": "image not found: image:apps/whiteboard.svg webroot: serverroot:/var/www/nextcloud",
    "exception": {},
    "CustomMessage": "image not found: image:apps/whiteboard.svg webroot: serverroot:/var/www/nextcloud"
  }
}

Additional info

No response

The text was updated successfully, but these errors were encountered:

jmechnich · 2024-09-14T20:42:32Z

Related forum posts:

Supposedly installing and disabling the new Whiteboard app removes the error, gonna try this now.

Edit: I can confirm that having the Whiteboard app installed fixes the issue. As the app does not work out of the box due to a bug 😩 , it has to stay disabled for now OR the code needs to be patched as described in nextcloud/whiteboard#155. However, installing the app should not be required in the first place.

melroy89 · 2024-09-15T13:48:01Z

I can also confirm this issue. And the error is spamming like crazy (error log pollution!):

sorbaugh · 2024-09-15T14:51:48Z

cc @juliushaertl

razerrazer · 2024-09-15T21:49:59Z

I can confirmed that i have the exactly same issue.

gruberth · 2024-09-16T05:55:21Z

Same on my 30.0.0 installation:

abolfazlbm · 2024-09-16T07:35:05Z

I had the same issue, so I installed the Whiteboard app and then uninstalled it, I haven't reencountered this error.

melroy89 · 2024-09-16T13:10:59Z

I had the same issue, so I installed the Whiteboard app and then uninstalled it, I haven't reencountered this error.

This is indeed the same workaround I applied. But I believe this is not the solution.

juliusknorr · 2024-09-16T13:40:47Z

Fix is in nextcloud/firstrunwizard#1363

nickvergessen · 2024-09-17T16:14:23Z

fix: Add missing whiteboard icon firstrunwizard#1363

charlescurley · 2024-09-28T20:44:54Z

Adding and then disabling the whiteboard app is a partial solution. Doing that got rid of the runtime exception. But I still get this in my log approximately three times a minute:

Link of notification is not an absolute URL and does not work in mobile and desktop clients [app: survey_client, subject: updated]

Raw entry is as follows:

{"reqId":"Qli1NoF3HmKkVFtMScwH","level":2,"time":"2024-09-28T14:43:31-06:00","remoteAddr":"192.168.10.1","user":"charles","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications","message":"Link of notification is not an absolute URL and does not work in mobile and desktop clients [app: survey_client, subject: updated]","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36","version":"30.0.0.14","data":[],"id":"66f86a75e3a5c"}

Formatted:

`[no app in context] Warning: Link of notification is not an absolute URL and does not work in mobile and desktop clients [app: survey_client, subject: updated]
GET /ocs/v2.php/apps/notifications/api/v2/notifications
from 192.168.10.1 by charles at Sep 28, 2024, 2:43:31 PM'

Debian 12 as updated, Apache 2.4.62-1~deb12u1, PHP 8.2.

nickvergessen · 2024-09-28T21:15:04Z

nextcloud/survey_client#317

Walter0799 · 2024-10-20T12:18:30Z

Same here since an update to V30.

nickvergessen · 2024-10-20T12:33:45Z

Update to 30.0.1 from last week, problem solved

jmechnich added 0. Needs triage Pending check for reproducibility or if it fits our roadmap bug labels Sep 14, 2024

szaimen added the 30-feedback label Sep 14, 2024

melroy89 mentioned this issue Sep 16, 2024

fix: Add missing whiteboard icon nextcloud/firstrunwizard#1363

Merged

nickvergessen closed this as completed Sep 17, 2024

leon1995 mentioned this issue Oct 9, 2024

[Bug]: occ db:convert-type broken since PrimaryReadReplicaConnection support added #45257

Open

8 tasks

R0Wi mentioned this issue Dec 1, 2024

Use absolute icon url (fix #280) R0Wi-DEV/workflow_ocr#281

Merged

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[Bug]: RuntimeException image not found: image:apps/whiteboard.svg #47985

[Bug]: RuntimeException image not found: image:apps/whiteboard.svg #47985

jmechnich commented Sep 14, 2024 •

edited

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jmechnich commented Sep 14, 2024 •

edited

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melroy89 commented Sep 15, 2024 •

edited

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sorbaugh commented Sep 15, 2024

razerrazer commented Sep 15, 2024

gruberth commented Sep 16, 2024

abolfazlbm commented Sep 16, 2024

melroy89 commented Sep 16, 2024

juliusknorr commented Sep 16, 2024

nickvergessen commented Sep 17, 2024 •

edited

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charlescurley commented Sep 28, 2024 •

edited

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nickvergessen commented Sep 28, 2024

Walter0799 commented Oct 20, 2024

nickvergessen commented Oct 20, 2024

[Bug]: RuntimeException image not found: image:apps/whiteboard.svg #47985

[Bug]: RuntimeException image not found: image:apps/whiteboard.svg #47985

Comments

jmechnich commented Sep 14, 2024 • edited Loading

⚠️ This issue respects the following points: ⚠️

Bug description

Steps to reproduce

Expected behavior

Nextcloud Server version

Operating system

PHP engine version

Web server

Database engine version

Is this bug present after an update or on a fresh install?

Are you using the Nextcloud Server Encryption module?

What user-backends are you using?

Configuration report

List of activated Apps

Nextcloud Signing status

Nextcloud Logs

Additional info

jmechnich commented Sep 14, 2024 • edited Loading

melroy89 commented Sep 15, 2024 • edited Loading

sorbaugh commented Sep 15, 2024

razerrazer commented Sep 15, 2024

gruberth commented Sep 16, 2024

abolfazlbm commented Sep 16, 2024

melroy89 commented Sep 16, 2024

juliusknorr commented Sep 16, 2024

nickvergessen commented Sep 17, 2024 • edited Loading

charlescurley commented Sep 28, 2024 • edited Loading

nickvergessen commented Sep 28, 2024

Walter0799 commented Oct 20, 2024

nickvergessen commented Oct 20, 2024

jmechnich commented Sep 14, 2024 •

edited

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jmechnich commented Sep 14, 2024 •

edited

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melroy89 commented Sep 15, 2024 •

edited

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nickvergessen commented Sep 17, 2024 •

edited

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charlescurley commented Sep 28, 2024 •

edited

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