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NVDA becomes unresponsive on Firefox in some webpages #10637

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bingen13 opened this issue Dec 18, 2019 · 5 comments
Closed

NVDA becomes unresponsive on Firefox in some webpages #10637

bingen13 opened this issue Dec 18, 2019 · 5 comments

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@bingen13
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Steps to reproduce:

Open https://www.xunta.gal/dog/Publicados/2019/20191127/AnuncioCA01-251119-0001_es.html with Firefox.

Actual behavior:

NVDA says loading document, and Firefox (or NVDA, not sure) stops responding to keyboard input.

Expected behavior:

Webpage loads and can be read normally.

System configuration

NVDA installed/portable/running from source:

NVDA installed.

NVDA version:

NVDA 2019.2.1.

Windows version:

Reproduced on Windows 7 and Windows 8.1.

Name and version of other software in use when reproducing the issue:

Firefox 71.0 64 bit.

Other information about your system:

Other questions

Does the issue still occur after restarting your PC?

Yes. It happens on two different computers.

Have you tried any other versions of NVDA? If so, please report their behaviors.

No.

@Brian1Gaff
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Brian1Gaff commented Dec 18, 2019 via email

@Adriani90
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Can you reproduce this with NVDA 2019.3 Beta 1?

@davidacm
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This is a very large document. process html documents in Firefox is very slow compared with chrome. I ran some tests comparing the performance of screen readers with different tasks. NVDA is the fastest loading html documents in any browser, but in firefox this task always takes a long time for any screen reader, even NVDA.

I think that if you wait for a long time, the document will be loaded. If you try it with chrome, the process will take a few seconds.

I don't know if the performance when processing html documents in Firefox can be improved. But is Firefox fault, I think.

@bingen13
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bingen13 commented Mar 1, 2020

I was holding off upgrading to 2019.3 due to some add-on incompatibility issues, but I have now reproduced it with 2019.3.1. and Firefox 73.0.1 64-bit.

@Adriani90
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Closing as duplicate of #9383.

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