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dynamics-365-customer-service-create-incident.bpmn
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dynamics-365-customer-service-create-incident.bpmn
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<?xml version="1.0" encoding="UTF-8"?>
<bpmn:definitions xmlns:bpmn="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:camunda="http://camunda.org/schema/1.0/bpmn" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:bioc="http://bpmn.io/schema/bpmn/biocolor/1.0" xmlns:color="http://www.omg.org/spec/BPMN/non-normative/color/1.0" id="Definitions_0sdny8d" targetNamespace="http://bpmn.io/schema/bpmn" exporter="Camunda Modeler" exporterVersion="5.2.0">
<bpmn:collaboration id="Collaboration_1vlu0n3">
<bpmn:participant id="Participant_1b38ks9" name="CREATE INCIDENT" processRef="dynamics-365-customer-service-create-incident" />
</bpmn:collaboration>
<bpmn:process id="dynamics-365-customer-service-create-incident" name="Onify Blueprint: Create incident in Dynamics 365 Customer Service" isExecutable="true">
<bpmn:laneSet id="LaneSet_02o4jdr">
<bpmn:lane id="Lane_0ougcvv" name="ONIFY">
<bpmn:flowNodeRef>start</bpmn:flowNodeRef>
<bpmn:flowNodeRef>end</bpmn:flowNodeRef>
<bpmn:flowNodeRef>get-fortnox-settings</bpmn:flowNodeRef>
</bpmn:lane>
<bpmn:lane id="Lane_10vswlw" name="D365">
<bpmn:flowNodeRef>generateAccessToken</bpmn:flowNodeRef>
<bpmn:flowNodeRef>createCustomer</bpmn:flowNodeRef>
</bpmn:lane>
</bpmn:laneSet>
<bpmn:startEvent id="start" name="Create incident">
<bpmn:outgoing>Flow_0wk332j</bpmn:outgoing>
</bpmn:startEvent>
<bpmn:serviceTask id="generateAccessToken" name="Generate Azure access token">
<bpmn:extensionElements>
<camunda:connector>
<camunda:inputOutput>
<camunda:inputParameter name="form">
<camunda:map>
<camunda:entry key="client_id">${environment.output.settings._azure_credentials.client_id}</camunda:entry>
<camunda:entry key="scope">${environment.output.settings._dynamics365_url}/.default</camunda:entry>
<camunda:entry key="client_secret">${environment.output.settings._azure_credentials.client_secret}</camunda:entry>
<camunda:entry key="grant_type">client_credentials</camunda:entry>
</camunda:map>
</camunda:inputParameter>
<camunda:inputParameter name="responseType">json</camunda:inputParameter>
<camunda:inputParameter name="method">POST</camunda:inputParameter>
<camunda:inputParameter name="headers">
<camunda:map>
<camunda:entry key="Content-Type">application/x-www-form-urlencoded</camunda:entry>
</camunda:map>
</camunda:inputParameter>
<camunda:inputParameter name="url">https://login.microsoftonline.com/${environment.output.settings._azure_credentials.tenant}/oauth2/v2.0/token</camunda:inputParameter>
</camunda:inputOutput>
<camunda:connectorId>httpRequest</camunda:connectorId>
</camunda:connector>
<camunda:inputOutput>
<camunda:inputParameter name="state">
<camunda:script scriptFormat="js">next(null, {name: content.name, id: content.id});</camunda:script>
</camunda:inputParameter>
<camunda:outputParameter name="accessToken">${content.output.body.access_token}</camunda:outputParameter>
<camunda:outputParameter name="state">
<camunda:script scriptFormat="js">next(null, {id: content.id, result: {done: true}});</camunda:script>
</camunda:outputParameter>
</camunda:inputOutput>
</bpmn:extensionElements>
<bpmn:incoming>Flow_1l3tv0h</bpmn:incoming>
<bpmn:outgoing>Flow_0t7vdw4</bpmn:outgoing>
</bpmn:serviceTask>
<bpmn:serviceTask id="createCustomer" name="Create incident">
<bpmn:extensionElements>
<camunda:connector>
<camunda:inputOutput>
<camunda:inputParameter name="responseType">json</camunda:inputParameter>
<camunda:inputParameter name="headers">
<camunda:map>
<camunda:entry key="Authorization">Bearer ${environment.output.accessToken}</camunda:entry>
</camunda:map>
</camunda:inputParameter>
<camunda:inputParameter name="url">${environment.output.settings._dynamics365_url}/api/data/v9.2/incidents</camunda:inputParameter>
<camunda:inputParameter name="throwHttpErrors">${false}</camunda:inputParameter>
<camunda:inputParameter name="method">POST</camunda:inputParameter>
<camunda:inputParameter name="json">
<camunda:map>
<camunda:entry key="title">Testing!</camunda:entry>
<camunda:entry key="customerid_account@odata.bind">/accounts(bea19cdd-88df-e311-b8e5-6c3be5a8b200)</camunda:entry>
</camunda:map>
</camunda:inputParameter>
</camunda:inputOutput>
<camunda:connectorId>httpRequest</camunda:connectorId>
</camunda:connector>
<camunda:inputOutput>
<camunda:inputParameter name="state">
<camunda:script scriptFormat="js">next(null, {name: content.name, id: content.id});</camunda:script>
</camunda:inputParameter>
<camunda:outputParameter name="debugLog">
<camunda:script scriptFormat="js">console.log(content.output.statusCode);
console.log(content.output.headers['odata-entityid']);
next();</camunda:script>
</camunda:outputParameter>
<camunda:outputParameter name="state">
<camunda:script scriptFormat="js">next(null, {id: content.id, result: {done: true}});</camunda:script>
</camunda:outputParameter>
</camunda:inputOutput>
</bpmn:extensionElements>
<bpmn:incoming>Flow_0t7vdw4</bpmn:incoming>
<bpmn:outgoing>Flow_07nd58u</bpmn:outgoing>
</bpmn:serviceTask>
<bpmn:endEvent id="end" name="Incident created">
<bpmn:incoming>Flow_07nd58u</bpmn:incoming>
</bpmn:endEvent>
<bpmn:sequenceFlow id="Flow_07nd58u" sourceRef="createCustomer" targetRef="end" />
<bpmn:sequenceFlow id="Flow_0t7vdw4" sourceRef="generateAccessToken" targetRef="createCustomer" />
<bpmn:sequenceFlow id="Flow_0wk332j" sourceRef="start" targetRef="get-fortnox-settings" />
<bpmn:sequenceFlow id="Flow_1l3tv0h" sourceRef="get-fortnox-settings" targetRef="generateAccessToken" />
<bpmn:serviceTask id="get-fortnox-settings" name="Get settings">
<bpmn:extensionElements>
<camunda:connector>
<camunda:inputOutput>
<camunda:inputParameter name="query">
<camunda:map>
<camunda:entry key="tag">dynamics365</camunda:entry>
</camunda:map>
</camunda:inputParameter>
<camunda:inputParameter name="url">/my/config/settings</camunda:inputParameter>
</camunda:inputOutput>
<camunda:connectorId>onifyApiRequest</camunda:connectorId>
</camunda:connector>
<camunda:inputOutput>
<camunda:inputParameter name="state">
<camunda:script scriptFormat="js">next(null, {name: content.name, id: content.id});</camunda:script>
</camunda:inputParameter>
<camunda:outputParameter name="settings">${content.output.body}</camunda:outputParameter>
<camunda:outputParameter name="state">
<camunda:script scriptFormat="js">next(null, {id: content.id, result: {done: true}});</camunda:script>
</camunda:outputParameter>
</camunda:inputOutput>
</bpmn:extensionElements>
<bpmn:incoming>Flow_0wk332j</bpmn:incoming>
<bpmn:outgoing>Flow_1l3tv0h</bpmn:outgoing>
</bpmn:serviceTask>
<bpmn:textAnnotation id="TextAnnotation_0t0n05l">
<bpmn:text>Please update "customerid_account@odata.bind" with correct account id</bpmn:text>
</bpmn:textAnnotation>
<bpmn:association id="Association_1a187ye" sourceRef="createCustomer" targetRef="TextAnnotation_0t0n05l" />
</bpmn:process>
<bpmndi:BPMNDiagram id="BPMNDiagram_1">
<bpmndi:BPMNPlane id="BPMNPlane_1" bpmnElement="Collaboration_1vlu0n3">
<bpmndi:BPMNShape id="Participant_1b38ks9_di" bpmnElement="Participant_1b38ks9" isHorizontal="true">
<dc:Bounds x="161" y="120" width="1039" height="390" />
<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Lane_0ougcvv_di" bpmnElement="Lane_0ougcvv" isHorizontal="true">
<dc:Bounds x="191" y="120" width="1009" height="210" />
<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Lane_10vswlw_di" bpmnElement="Lane_10vswlw" isHorizontal="true">
<dc:Bounds x="191" y="330" width="1009" height="180" />
<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="TextAnnotation_0t0n05l_di" bpmnElement="TextAnnotation_0t0n05l">
<dc:Bounds x="870" y="450" width="290" height="41" />
<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNEdge id="Flow_07nd58u_di" bpmnElement="Flow_07nd58u">
<di:waypoint x="840" y="420" />
<di:waypoint x="910" y="420" />
<di:waypoint x="910" y="210" />
<di:waypoint x="1042" y="210" />
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_0t7vdw4_di" bpmnElement="Flow_0t7vdw4">
<di:waypoint x="670" y="420" />
<di:waypoint x="740" y="420" />
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_0wk332j_di" bpmnElement="Flow_0wk332j">
<di:waypoint x="288" y="210" />
<di:waypoint x="379" y="210" />
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_1l3tv0h_di" bpmnElement="Flow_1l3tv0h">
<di:waypoint x="480" y="210" />
<di:waypoint x="530" y="210" />
<di:waypoint x="530" y="420" />
<di:waypoint x="570" y="420" />
</bpmndi:BPMNEdge>
<bpmndi:BPMNShape id="_BPMNShape_StartEvent_2" bpmnElement="start" bioc:stroke="#43a047" bioc:fill="#c8e6c9" color:background-color="#c8e6c9" color:border-color="#43a047">
<dc:Bounds x="252" y="192" width="36" height="36" />
<bpmndi:BPMNLabel>
<dc:Bounds x="233" y="235" width="75" height="14" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Activity_1mbrrq0_di" bpmnElement="generateAccessToken">
<dc:Bounds x="570" y="380" width="100" height="80" />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="BPMNShape_0l754w1" bpmnElement="createCustomer">
<dc:Bounds x="740" y="380" width="100" height="80" />
<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Event_10fxhsy_di" bpmnElement="end" bioc:stroke="#e53935" bioc:fill="#ffcdd2" color:background-color="#ffcdd2" color:border-color="#e53935">
<dc:Bounds x="1042" y="192" width="36" height="36" />
<bpmndi:BPMNLabel>
<dc:Bounds x="1021" y="235" width="79" height="14" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Activity_0yibfwb_di" bpmnElement="get-fortnox-settings">
<dc:Bounds x="379" y="170" width="100" height="80" />
<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNEdge id="Association_1a187ye_di" bpmnElement="Association_1a187ye">
<di:waypoint x="840" y="437" />
<di:waypoint x="877" y="450" />
</bpmndi:BPMNEdge>
</bpmndi:BPMNPlane>
</bpmndi:BPMNDiagram>
</bpmn:definitions>