diff --git a/android/src/main/java/com/saranshmalik/rnzendeskchat/RNZendeskChat.java b/android/src/main/java/com/saranshmalik/rnzendeskchat/RNZendeskChat.java
index ce6d074..d7197c9 100644
--- a/android/src/main/java/com/saranshmalik/rnzendeskchat/RNZendeskChat.java
+++ b/android/src/main/java/com/saranshmalik/rnzendeskchat/RNZendeskChat.java
@@ -4,7 +4,12 @@
 import android.app.Activity;
 import android.content.Context;
 
+import android.content.Intent;
+
+import com.facebook.react.bridge.ActivityEventListener;
 import android.util.Log;
+import com.facebook.react.bridge.Callback;
+
 
 import com.facebook.react.bridge.Promise;
 import com.facebook.react.bridge.ReactApplicationContext;
@@ -46,7 +51,7 @@
 import zendesk.support.request.RequestActivity;
 import zendesk.support.requestlist.RequestListActivity;
 
-public class RNZendeskChat extends ReactContextBaseJavaModule {
+public class RNZendeskChat extends ReactContextBaseJavaModule implements ActivityEventListener {
 
   private ReactContext appContext;
   private static final String TAG = "ZendeskChat";
@@ -64,6 +69,8 @@ public RNZendeskChat(ReactApplicationContext reactContext) {
     customFields = new HashMap<>();
     log = new StringBuffer();
     tags = new ArrayList<>();
+
+    reactContext.addActivityEventListener(this);
   }
 
   @ReactMethod
@@ -101,6 +108,7 @@ private String getString(ReadableMap options, String key){
     return null;
   }
 
+  private final int INTENT_REQUEST_CODE = 100;
 
   @ReactMethod
   public void setVisitorInfo(ReadableMap options) {
@@ -226,21 +234,40 @@ public void appendLog(String log){
     this.log.insert(0, "\n"+log);
     this.log = new StringBuffer(this.log.substring(0, Math.max(0, Math.min(this.log.length()-1, logCapacity))));
   }
+  
+  Callback onOpenTicketDismiss;
 
   @ReactMethod
-  public void openTicket(){
+  public void openTicket(Callback onClose){
     Activity activity = getCurrentActivity();
 
+    onOpenTicketDismiss = onClose;
+
     if(this.logId != null) {
       // Add log custom field
       customFields.put(this.logId, new CustomField(Long.parseLong(this.logId), this.log.toString()));
     }
 
     // Open a ticket
-    RequestActivity.builder()
+    Intent requestActivityIntent = RequestActivity.builder()
       .withCustomFields(new ArrayList(customFields.values()))
       .withTags(this.tags)
-      .show(activity);
+      .intent(activity);
+
+      activity.startActivityForResult(requestActivityIntent, INTENT_REQUEST_CODE);
+  }
+
+  @Override
+  public void onActivityResult(Activity activity, int requestCode, int resultCode, Intent data) {
+
+    if (requestCode == INTENT_REQUEST_CODE) {
+      onOpenTicketDismiss.invoke();
+    }
+  }
+
+  @Override
+  public void onNewIntent(Intent intent) {
+
   }
 
   @ReactMethod
@@ -336,7 +363,8 @@ public void startChat(ReadableMap options) {
 
   @ReactMethod
   public void dismiss() {
-    // do nothing see https://pagopa.atlassian.net/browse/IABT-1348?focusedCommentId=31396
+    Activity activity = getCurrentActivity();
+    activity.finishActivity(INTENT_REQUEST_CODE);
   }
 
 
@@ -347,4 +375,4 @@ public void setNotificationToken(String token) {
       pushProvider.registerPushToken(token);
     }
   }
-}
+}
\ No newline at end of file
diff --git a/index.d.ts b/index.d.ts
index f2c5766..522704f 100644
--- a/index.d.ts
+++ b/index.d.ts
@@ -37,7 +37,7 @@ declare module 'io-react-native-zendesk' {
   export function dismiss(): void;
 
   // function to open a ticket
-  export function openTicket(): void;
+  export function openTicket(onClose: () => void): void;
 
   // function to shows all the tickets of the user
   export function showTickets(): void;
diff --git a/ios/RNZendeskChat.h b/ios/RNZendeskChat.h
index 7d14912..dcecc7d 100644
--- a/ios/RNZendeskChat.h
+++ b/ios/RNZendeskChat.h
@@ -3,5 +3,11 @@
 #import <React/RCTBridgeModule.h>
 
 @interface RNZendeskChat : NSObject<RCTBridgeModule>
+@end
+
+
+@interface NavigationControllerWithCompletion : UINavigationController
+@property (nonatomic, copy) RCTResponseSenderBlock completion;
+@end
+
 
-@end
\ No newline at end of file
diff --git a/ios/RNZendeskChat.m b/ios/RNZendeskChat.m
index be4661c..27ea0e4 100644
--- a/ios/RNZendeskChat.m
+++ b/ios/RNZendeskChat.m
@@ -65,9 +65,9 @@ - (void)executeOnMainThread:(void (^)(void))block
         [self startChatFunction:options];
     }];
 }
-RCT_EXPORT_METHOD(openTicket) {
+RCT_EXPORT_METHOD(openTicket:(RCTResponseSenderBlock)onClose) {
     [self executeOnMainThread:^{
-        [self openTicketFunction];
+        [self openTicketFunction:onClose];
     }];
 }
 RCT_EXPORT_METHOD(showTickets) {
@@ -260,7 +260,7 @@ - (void) showHelpCenterFunction:(NSDictionary *)options {
     UINavigationController *navControl = [[UINavigationController alloc] initWithRootViewController: controller];
     [topController presentViewController:navControl animated:YES completion:nil];
 }
-- (void) openTicketFunction {
+- (void) openTicketFunction:(RCTResponseSenderBlock)onClose {
     [self initGlobals];
     if(logId != nil){
         [self addTicketCustomFieldFunction:logId  withValue:mutableLog];
@@ -276,7 +276,9 @@ - (void) openTicketFunction {
         topController = topController.presentedViewController;
     }
     currentController = topController;
-    UINavigationController *navControl = [[UINavigationController alloc] initWithRootViewController: openTicketController];
+    NavigationControllerWithCompletion *navControl = [[NavigationControllerWithCompletion alloc] initWithRootViewController: openTicketController];
+    navControl.completion = onClose;
+    
     [topController presentViewController:navControl animated:YES completion:nil];
   }
 - (void) showTicketsFunction {
@@ -346,3 +348,18 @@ - (void) registerForNotifications:(NSData *)deviceToken {
    [ZDKChat registerPushToken:deviceToken];
 }
 @end
+
+@interface NavigationControllerWithCompletion ()
+
+@end
+
+@implementation NavigationControllerWithCompletion
+
+- (void)viewDidDisappear:(BOOL)animated {
+    [super viewDidDisappear:animated];
+    if (self.completion) {
+        self.completion(@[[NSNull null]]);
+    }
+}
+
+@end