Encountered issues with ERC20 token balances & symbols not being displayed within the ACCOUNTS tab

[zumbatan]

Before filing a new issue, please provide the following information.

I'm running:

• Parity version: 1.7.6
• Operating system: Windows
• And installed: via installer

Your issue description goes here below. Try to include actual vs. expected behavior and steps to reproduce the issue.

---

I thought, if I watched an erc20 contract and have a valid balance for this erc20 token, the token should appear automatically under my "account" on the accounts tab of parity. But it is not. It appeared in v1.7, but i never saw it again with v1.71-1.76. Before with v1.7, I could see the erc20 balance when I clicked on my "Account" and when I clicked on "transfer", I could choose (dropdown) between transfering ETH or my erc20 token. Now this is missing.

Thank you for any solution

PS: To prevent any misunderstanding: This issue/bug relates to the erc20 balance not showing up under the "accounts tab" -> I am not talking about the watching "contracts" tab (there, everything looks fine when I query my balance).

For reference: https://github.com/paritytech/parity/wiki/Tokens here, the 4th picture from the top "Tokens are also displayed in your accounts view next to your Ether balance." shows exactly the bug I am relating to: In my case I would only see the "ETH" balance, but not the "GAV" balance next to it.

[5chdn]

Are you fully synchronized?

Does this persist if you wait a couple of minutes?

[RSAManagement]

Same problem, here a screenshoot

[ethernian]

the same Problem for "Parity//v1.8.0-beta-9882902-20171015/x86_64-linux-gnu/rustc1.20.0"
fully synced.

[ethernian]

works in Parity/v1.7.5-beta-822fa82-20171012/x86_64-linux-gnu/rustc1.20.0

[amal]

Same error. Two ERC20 tokens (PRIX & YEAR) are not displayed for my account.
Etherscan shows them perfectly.

[5chdn]

Can you please clear your browser cache and test with 1.8.1?

[RSAManagement]

I just clear the browser cache (Chromium) and test 1.8.1, same result

[RSAManagement]

[RSAManagement]

Solved, I run an old Chromium version (Build 56.....) whit the last one it works again, It show me tokens and badges

[ethernian]

@RSAManagement, @5chdn
Chromium update (and cache reset) has fixed the issue. Thanx!

[zumbatan]

@5chdn
Are you fully synchronized? Yes always, I encounter this issue often while fully synched

Does this persist if you wait a couple of minutes? Yes totally! For hours, days (did not switch off Parity 2 whole days), still persisting issue.

Can you please clear your browser cache and test with 1.8.1? I am still on 1.76. But as I understand, this has to work also with 1.76 or not? Have you solved it in 1.8.1?

Thanks

[5chdn]

@zumbatan which browser version?

[zumbatan]

chrome 61.0
how can the browser affect this issue @5chdn ?

if everything works fine with the watching "contracts" tab , and the query of token balances is fine, it remains very strange why the issue persists within the "Accounts" tab screen.

Have you never observed this issue of not displayed erc20 tokens?
Given the high significance of erc20 tokens and ICOs in the blockchain community, this remains a really annoying bug. Hope we can solve it quickly so that interaction with erc20 tokens is flawless

@5chdn why is this issue closed now? It has not been solved, or did I miss sth?

[5chdn]

Can you open your browser console and check for any errors?

[5chdn]

I closed it because multiple users reported upgrading the browser solved the issue.

[zumbatan]

@5chdn Hi, it is still persisting issue and highly relevant to all of us I think. How can I transfer ERC20 tokens if they are not shown under my account tab? while this issue is being dealt with, do you have a temporary hint for us, how to transfer ERC20 token without the use of the Accounts tab?

I am now for some days on parity 1.78v and still the same persisting issue. Again, I am always fully synced with many peers. and still no ERC20 token balance showing up under the Account tab.
I am using latest Browser versions, no addons or whatsoever.
It also does not work with Firefox apart from Chrome.

#6853 this issue is also still persisting under 1.78. can you look at it please?

Thank you.

[5chdn]

You can still manually execute the token contract to initiate a transfer.

Hi, it is still persisting issue and highly relevant to all of us I think.

So far you are the only one reporting this. Can you open the JavaScript console of your browser ("Inspect") and check for any error messages?

[5chdn]

Screenshot would be nice, too, if possible.

[zumbatan]

@5chdn - ok in the console i just see these lines "ReferenceError: event is not defined" multiple times. nothing else.

"You can still manually execute the token contract to initiate a transfer."
->please can you give a precise short step by step guide? I mean this is at the end real money, in your parity.wiki there is not such information given. You could easily do mistakes.

I went to your mentioned "execute" tab-> but for example there are 3 different options "approve"/ "transfer" / "transferfrom" ->what is this about? How to transfer my erc20 token to another ethereum wallet exactly?

Thank you

[5chdn]

Tracking this in #7024

[zumbatan]

@5chdn @rphmeier why did you close this issue?
it is still open and me and friends are still experiencing this. even with newest browsers and newest parity versions 1.83,1.78&1.79! it is as you agreed an essential matter since erc20 tokens keep rising in the market. would be nice if you could solve this big issue that erc20 tokens are not displayed within the "ACCOUNTS" tab.

i can give you now more examples: Golem for example, is shown. But Centra for example not. I guess, if you figure out why Centra is not shown, then we might be able to solve it by knowing the cause of the error.

What do you think?

PS: To prevent any misunderstanding: This issue/bug relates to the erc20 token symbols not showing up under the "accounts tab" -> I am not talking about the "contracts" or "addressbook" tabs

For reference look at: https://github.com/paritytech/parity/wiki/Tokens here, the 4th picture from the top titled "Tokens are also displayed in your accounts view next to your Ether balance." shows exactly the bug I am relating to: In my case, tokens are NOT displayed next to my Ether balance.

[5chdn]

Can you try to clear your localstorage/cache of your browser?

[zumbatan]

@5chdn my browsers do this automatically for each new session...
have you tried to add Centra token in your client for windows? Try it if possible, to figure out whether this is a global issue or not. (Centra is not the only affected token, but we can work with centra as example, because I imagine they all have the same failure cause)

[zumbatan]

@5chdn @rphmeier HI, do you have any new information for this issue? Thx

[5chdn]

@zumbatan is centra registered with the token registry? https://github.com/paritytech/parity/wiki/Token-Registry

You are saying:

Golem for example, is shown.

Of course, you need to register it :)

[zumbatan]

@5chdn @rphmeier Hi , why did you close this highly relevant ERC20 token issue?
Centra is registered in the token registry! And as I said this issue relates NOT only to one token, but to many different registered erc20 tokens! Centra is just one example!

So please open this again, and have you already tried yourself to reproduce the issue? ::
"have you tried to add Centra token in your client for windows? Try it if possible, to figure out whether this is a global issue or not. (Centra is not the only affected token, but we can work with centra as example, because I imagine they all have the same failure cause)"

Please try to give new information to this issue, thank you very much!

[zumbatan]

@5chdn , thanks, greatly appreciate you re-opening and modifying it!
you guys have the best eth wallet ever, and really hope that it evolves even more secure and automatically displays ANY erc-20 token (where the user has a balance >0) within the "account" tab view .

[hyvaa]

I am experiencing the same problem.
Running v1.7.13 and it was woking well ( showing tokens) and one day the tokens were invisible.
I am running Parity all the time, and chain is alway fully syncing.
I have tried resetting the chain and Parity upgrade, but tokens are not appearing.
(Surely they are checked in EtherScan.io)

---

I'm running:

Parity version: v1.9.0 v1.8.7 v1.7.13 (all versions same problem)
Operating system: Windows8.1 64
Chrome : v64.0.3282.119 (64)
And installed: via installer

[5chdn]

Yes, all versions are affected, parity 1.9.1 will fix this issue (and 1.8.8 probably).

[zumbatan]

@5chdn thanks! lets see how it plays out with the new bug fixes this time hopefully with automatic erc20 token displaying.

[5chdn]

1.9.1 released!

[zumbatan]

@5chdn @hyvaa
this issues still is OPEN and persisting , also in the most current versions 188,191,192!! already tried and waited for several days, nothing changes, re-installing, re-syncing, nothing helps. i am fully synced always.

please take a look again! highly strange why the automatic displaying of erc20 coins is not working within the "Account" tab.

what is the technical (code) failure cause of this issue @5chdn , can you explain shortly why this issue occurs??

[5chdn]

No sorry, please try to find any other wallet that does that properly.