MMS support in Script Editor

[kennyycheng]

Overview

When users are building interactions steps in campaigns, the message composer does not do a great job of communicating to the user the differences between SMS and MMS messages and the capabilities of MMS in general. We have some opportunities to improve clarity and communication around the process of crafting messages and guide users toward best practices, especially around training users on MMS.

Context

As a user, I should be able to understand what an MMS message is (and how it differs from a typical SMS) and when I should use it, so that I can make the most of my texting campaigns and of Spoke. I should be able to add images to my messages successfully and confidently.

Goals and Non-Goals

Main goals:

• Promote MMS in the UI to be more discoverable - give users the option to add images/media upfront
• Communicate the differences between SMS and MMS messages
• Give the users additional in-context help to clarify message info (segments, encoding, message type)
• Communicate MMS image requirements and limitations in the UI

Non-goals/out of scope for now (negotiable!)

• Giving the user the ability to upload an image file from scratch
• Screening file sizes and requirements - currently, we just inform and uplift the requirements around them, but can prioritize proactive warnings if we feel it's within scope
• Interactions outside of the dialog

#Milestones

#Existing Solution

UI / Proposed Solution

Design doc

Figma Design File

Password: 3Wa@7CQL

Alternative Solutions

Design doc

Testability, Monitoring and Alerting

Cross-Team Impact

Open Questions

• This design asks the user to select between SMS and MMS, with SMS selected by default. How do we feel about promoting this? Does it align with how we want to SMS and MMS to be used?

Detailed Scoping and Timeline

[kennyycheng]

Design doc for review @hiemanshu @politics-rewired/client-success

As far as design, this proposes changes for some wins around usability and clarity, but hopefully isn't blown up scope-wise. But very open to hearing about folks' grander wishlist items that we might be able to incorporate if not during this phase, later on!

Also realizing this has some overlap with #1516 and happy to scope either or combine them if needed (will defer to hiems!)

[hiemanshu]

@kennyycheng this looks amazing! One suggestion from me, when selecting MMS, if we could add an "manage attachment" type button or similar. So we don't need good formatting rules to be setup for the attachment there. And the character count isn't affected by the length of the link.

[ninabaldwin]

A couple of csi/organizing folks added comments to the notions doc FYI

Also agree overall looks amazing!