Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Slicer Crashes all the time #4316

Closed
philipphagen87 opened this issue May 27, 2020 · 12 comments
Closed

Slicer Crashes all the time #4316

philipphagen87 opened this issue May 27, 2020 · 12 comments

Comments

@philipphagen87
Copy link

Version: 2.2.0+win64

also testet the inofficial version 2.3.0-alpha1

Operating system type + version: 10.0.18362 Build 18362

3D printer brand / version + firmware version: Prusa i3 MK3S/Firmware 3.9.0

Behavior

After starting the application it takes same second about 10-20sec and then the application shut down - error message: (sorry for the german language) ;-)

First error:
image

second error:
image

is there any logfile implemented to find some issue?
@lukasmatena
Copy link
Collaborator

You can (and we would appreciate it) run PrusaSlicer from the command line as
prusa-slicer-console.exe --loglevel=9 and see if there's something interesting before it crashes.

You can also run it using software renderer to rule out issues with hardware acceleration:
prusa-slicer-console.exe --sw-renderer --loglevel=9

There are more issues like this, they may not have all the same cause. See for example #3177 or #3374 (btw. that guy is also running in Deutch, and although a connection is a bit far fetched, you can try switching to English and see).

Please, report whatever you find out. It would be nice to have these spurious Windows crashes fixed.

@philipphagen87
Copy link
Author

FYI yesterday everything worked well, it was running for about 3-4 hours...

Here is the Log...

C:\Program Files\Prusa3D\PrusaSlicer>prusa-slicer-console.exe --sw-renderer --loglevel=9 Loading MESA OpenGL library: C:\Program Files\Prusa3D\PrusaSlicer\mesa\opengl32.dll MESA OpenGL library was loaded sucessfully [2020-05-27 18:25:43.532924] [0x000033c0] [info] Checking if indices need to be installed from resources... [2020-05-27 18:25:43.537906] [0x000033c0] [trace] System language detected (user locales and such): de_AT [2020-05-27 18:25:43.538867] [0x000033c0] [trace] Best translation language detected (may be different from user locales): de_DE [2020-05-27 18:25:43.538867] [0x000033c0] [trace] Switching wxLocales to de_DE [2020-05-27 18:25:44.673334] [0x000033c0] [info] Undo / Redo snapshot taken: Neues Projekt, Undo / Redo stack memory: 0MB WorkingSet: 39MB; PrivateBytes: 18MB; Pagefile(peak): 18MB(19MB) [2020-05-27 18:25:44.745080] [0x00004c2c] [trace] Mouse3DController::connect_device() - enumerating HID devices. [2020-05-27 18:25:51.399911] [0x000033c0] [debug] TriangleMesh::repair() started [2020-05-27 18:25:51.407036] [0x000033c0] [debug] TriangleMesh::repair() finished [2020-05-27 18:25:51.409886] [0x000033c0] [trace] TriangleMeshSlicer::require_shared_vertices - start [2020-05-27 18:25:51.415889] [0x000033c0] [trace] TriangleMeshSlicer::require_shared_vertices - stl_generate_shared_vertices [2020-05-27 18:25:51.422848] [0x000033c0] [trace] TriangleMeshSlicer::require_shared_vertices - end [2020-05-27 18:25:51.428882] [0x000033c0] [debug] TriangleMesh::repair() started [2020-05-27 18:25:51.434902] [0x000033c0] [debug] TriangleMesh::repair() finished [2020-05-27 18:25:51.440803] [0x000033c0] [trace] TriangleMeshSlicer::require_shared_vertices - start [2020-05-27 18:25:51.443792] [0x000033c0] [trace] TriangleMeshSlicer::require_shared_vertices - stl_generate_shared_vertices [2020-05-27 18:25:51.449777] [0x000033c0] [trace] TriangleMeshSlicer::require_shared_vertices - end [2020-05-27 18:25:52.514928] [0x000033c0] [info] Checking for cached configuration updates... [2020-05-27 18:25:52.524901] [0x000033c0] [info] Confing bundle not installed for vendor BIBO, skipping: [2020-05-27 18:25:52.526895] [0x000033c0] [info] Confing bundle not installed for vendor Creality, skipping: [2020-05-27 18:25:52.531882] [0x000033c0] [info] Confing bundle not installed for vendor LulzBot, skipping: [2020-05-27 18:25:52.554855] [0x000033c0] [debug] Vendor: Prusa Research, version installed: 1.1.6, version cached: 1.1.6 [2020-05-27 18:25:52.560805] [0x000033c0] [info] No configuration updates available. [2020-05-27 18:25:52.606717] [0x00004d68] [info] Downloading PrusaSlicer online version from: https://files.prusa3d.com/wp-content/uploads/repository/PrusaSlicer-settings-master/live/PrusaSlicer.version`

  • Trying 185.115.1.124...
  • TCP_NODELAY set
  • Connected to files.prusa3d.com (185.115.1.124) port 443 (#0)
  • schannel: SSL/TLS connection with files.prusa3d.com port 443 (step 1/3)
  • schannel: checking server certificate revocation
  • schannel: ALPN, offering http/1.1
  • schannel: sending initial handshake data: sending 197 bytes...
  • schannel: sent initial handshake data: sent 197 bytes
  • schannel: SSL/TLS connection with files.prusa3d.com port 443 (step 2/3)
  • schannel: failed to receive handshake, need more data
  • schannel: SSL/TLS connection with files.prusa3d.com port 443 (step 2/3)
  • schannel: encrypted data got 3062
  • schannel: encrypted data buffer: offset 3062 length 4096
  • schannel: sending next handshake data: sending 158 bytes...
  • schannel: SSL/TLS connection with files.prusa3d.com port 443 (step 2/3)
  • schannel: encrypted data got 51
  • schannel: encrypted data buffer: offset 51 length 4096
  • schannel: SSL/TLS handshake complete
  • schannel: SSL/TLS connection with files.prusa3d.com port 443 (step 3/3)
  • schannel: ALPN, server accepted to use http/1.1
  • schannel: stored credential handle in session cache

GET /wp-content/uploads/repository/PrusaSlicer-settings-master/live/PrusaSlicer.version HTTP/1.1
Host: files.prusa3d.com
User-Agent: PrusaSlicer/2.2.0+win64
Accept: /

  • schannel: client wants to read 16384 bytes
  • schannel: encdata_buffer resized 17408
  • schannel: encrypted data buffer: offset 0 length 17408
  • schannel: encrypted data got 242
  • schannel: encrypted data buffer: offset 242 length 17408
  • schannel: decrypted data length: 213
  • schannel: decrypted data added: 213
  • schannel: decrypted data cached: offset 213 length 16384
  • schannel: encrypted data buffer: offset 0 length 17408
  • schannel: decrypted data buffer: offset 213 length 16384
  • schannel: schannel_recv cleanup
  • schannel: decrypted data returned 213
  • schannel: decrypted data buffer: offset 0 length 16384
    < HTTP/1.1 200 OK
    < Server: nginx
    < Date: Wed, 27 May 2020 16:25:53 GMT
    < Content-Length: 6
    < Connection: keep-alive
    < Last-Modified: Wed, 27 May 2020 16:00:17 GMT
    < ETag: "6-5a6a34eed3902"
    < Accept-Ranges: bytes
    <
  • Connection #0 to host files.prusa3d.com left intact
    [2020-05-27 18:25:52.940895] [0x00004d68] [info] Got PrusaSlicer online version: 2.2.0. Sending to GUI thread...
    [2020-05-27 18:25:52.947874] [0x00004d68] [info] Syncing configuration cache
    [2020-05-27 18:25:52.955853] [0x00004d68] [warning] No such vendor: BIBO
    [2020-05-27 18:25:52.958846] [0x00004d68] [warning] No such vendor: Creality
    [2020-05-27 18:25:52.963834] [0x00004d68] [warning] No such vendor: LulzBot
    [2020-05-27 18:25:52.969816] [0x00004d68] [info] Downloading index for vendor: Prusa Research
    [2020-05-27 18:25:52.979796] [0x00004d68] [info] Get: http://files.prusa3d.com/wp-content/uploads/repository/PrusaSlicer-settings-master/live/PrusaResearch//index.idx
    -> C:\Users\phili\AppData\Roaming\PrusaSlicer\cache\PrusaResearch.idx-update
    via tmp path C:\Users\phili\AppData\Roaming\PrusaSlicer\cache\PrusaResearch.idx-update.10892.download
  • Trying 185.115.1.124...
  • TCP_NODELAY set
  • Connected to files.prusa3d.com (185.115.1.124) port 80 (#0)

GET /wp-content/uploads/repository/PrusaSlicer-settings-master/live/PrusaResearch//index.idx HTTP/1.1
Host: files.prusa3d.com
User-Agent: PrusaSlicer/2.2.0+win64
Accept: /

< HTTP/1.1 301 Moved Permanently
< Server: nginx
< Date: Wed, 27 May 2020 16:25:53 GMT
< Content-Type: text/html; charset=iso-8859-1
< Content-Length: 403
< Connection: keep-alive
< Location: https://files.prusa3d.com/wp-content/uploads/repository/PrusaSlicer-settings-master/live/PrusaResearch/index.idx
<

  • Ignoring the response-body
  • Connection #0 to host files.prusa3d.com left intact
  • Issue another request to this URL: 'https://files.prusa3d.com/wp-content/uploads/repository/PrusaSlicer-settings-master/live/PrusaResearch/index.idx'
  • Trying 185.115.1.124...
  • TCP_NODELAY set
  • Connected to files.prusa3d.com (185.115.1.124) port 443 (C++14 issues #1)
  • schannel: SSL/TLS connection with files.prusa3d.com port 443 (step 1/3)
  • schannel: checking server certificate revocation
  • schannel: ALPN, offering http/1.1
  • schannel: sending initial handshake data: sending 197 bytes...
  • schannel: sent initial handshake data: sent 197 bytes
  • schannel: SSL/TLS connection with files.prusa3d.com port 443 (step 2/3)
  • schannel: failed to receive handshake, need more data
  • schannel: SSL/TLS connection with files.prusa3d.com port 443 (step 2/3)
  • schannel: encrypted data got 3062
  • schannel: encrypted data buffer: offset 3062 length 4096
  • schannel: sending next handshake data: sending 158 bytes...
  • schannel: SSL/TLS connection with files.prusa3d.com port 443 (step 2/3)
  • schannel: encrypted data got 51
  • schannel: encrypted data buffer: offset 51 length 4096
  • schannel: SSL/TLS handshake complete
  • schannel: SSL/TLS connection with files.prusa3d.com port 443 (step 3/3)
  • schannel: ALPN, server accepted to use http/1.1
  • schannel: stored credential handle in session cache

GET /wp-content/uploads/repository/PrusaSlicer-settings-master/live/PrusaResearch/index.idx HTTP/1.1
Host: files.prusa3d.com
User-Agent: PrusaSlicer/2.2.0+win64
Accept: /

  • schannel: client wants to read 16384 bytes
  • schannel: encdata_buffer resized 17408
  • schannel: encrypted data buffer: offset 0 length 17408
  • schannel: encrypted data got 7551
  • schannel: encrypted data buffer: offset 7551 length 17408
  • schannel: decrypted data length: 7522
  • schannel: decrypted data added: 7522
  • schannel: decrypted data cached: offset 7522 length 16384
  • schannel: encrypted data buffer: offset 0 length 17408
  • schannel: decrypted data buffer: offset 7522 length 16384
  • schannel: schannel_recv cleanup
  • schannel: decrypted data returned 7522
  • schannel: decrypted data buffer: offset 0 length 16384
    < HTTP/1.1 200 OK
    < Server: nginx
    < Date: Wed, 27 May 2020 16:25:53 GMT
    < Content-Length: 7309
    < Connection: keep-alive
    < Last-Modified: Wed, 27 May 2020 16:00:17 GMT
    < ETag: "1c8d-5a6a34eed5853"
    < Accept-Ranges: bytes
    <
  • Connection C++14 issues #1 to host files.prusa3d.com left intact
    [2020-05-27 18:25:53.545549] [0x00004d68] [debug] Got index for vendor: Prusa Research: current version: 1.1.6, recommended version: 1.1.6

C:\Program Files\Prusa3D\PrusaSlicer>`

@philipphagen87
Copy link
Author

Eventlog of Windows:

German (original)
Name der fehlerhaften Anwendung: prusa-slicer.exe, Version: 2.2.0.0, Zeitstempel: 0x5e75ff9e
Name des fehlerhaften Moduls: PrusaSlicer.dll, Version: 0.0.0.0, Zeitstempel: 0x5e75ff84
Ausnahmecode: 0xc000041d
Fehleroffset: 0x000000000180d303
ID des fehlerhaften Prozesses: 0x2928
Startzeit der fehlerhaften Anwendung: 0x01d635af5cb2a7ab
Pfad der fehlerhaften Anwendung: C:\Program Files\Prusa3D\PrusaSlicer\prusa-slicer.exe
Pfad des fehlerhaften Moduls: C:\Program Files\Prusa3D\PrusaSlicer\PrusaSlicer.dll
Berichtskennung: c4c7aac4-2012-4320-b8d4-7559a3ad2232
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

English (google translater)
Faulting application name: prusa-slicer.exe, version: 2.2.0.0, timestamp: 0x5e75ff9e
Faulting module name: PrusaSlicer.dll, version: 0.0.0.0, timestamp: 0x5e75ff84
Exception code: 0xc000041d
Error offset: 0x000000000180d303
Faulting process id: 0x2928
Faulting application start time: 0x01d635af5cb2a7ab
Faulting application path: C: \ Program Files \ Prusa3D \ PrusaSlicer \ prusa-slicer.exe
Path of the faulty module: C: \ Program Files \ Prusa3D \ PrusaSlicer \ PrusaSlicer.dll
Report ID: c4c7aac4-2012-4320-b8d4-7559a3ad2232
Full name of the faulty package:
Application ID that is relative to the bad package:

@lukasmatena
Copy link
Collaborator

Unfortunately, I can't tell what's wrong from the log.
There is a suggestion recently posted in #2939 (comment) (which is similar) that the problem might be related to print bed model/texture. Could you try turning that off and see if there is some difference?

If not, you can also rename your Appdata/Roaming/PrusaSlicer folder and let PS recreate it from scratch. In case that helped, we would like to see the faulty one (i.e., do not just delete it).

@philipphagen87
Copy link
Author

I tried to delete the *.ini like in post #2939 and made new standard settings, but it crashes also after seconds or sometimes minutes. Sorry for that bad news :-(

@Buddinski88
Copy link

Buddinski88 commented Jul 4, 2020 •
edited
Loading

I have the same issue since a few days. Prusa slicer 2.2.0+ won't start anymore:

C:\Users\Buddy>cd C:\Program Files\Prusa3D\PrusaSlicer

C:\Program Files\Prusa3D\PrusaSlicer>prusa-slicer-console.exe --sw-renderer --loglevel=9
Loading MESA OpenGL library: C:\Program Files\Prusa3D\PrusaSlicer\mesa\opengl32.dll
MESA OpenGL library was loaded sucessfully
[2020-07-04 15:45:24.059610] [0x00003330] [info]    Checking if indices need to be installed from resources...
[2020-07-04 15:45:24.063615] [0x00003330] [trace]   translation_language provided by PrusaSlicer.ini: en_US
[2020-07-04 15:45:24.063615] [0x00003330] [trace]   System language detected (user locales and such): de_DE
[2020-07-04 15:45:24.065616] [0x00003330] [trace]   Best translation language detected (may be different from user locales): de_DE
[2020-07-04 15:45:24.065616] [0x00003330] [trace]   Switching wxLocales to en_US
[2020-07-04 15:45:25.113569] [0x00003330] [info]    Undo / Redo snapshot taken: New Project, Undo / Redo stack memory: 0MB WorkingSet: 39MB; PrivateBytes: 18MB; Pagefile(peak): 18MB(19MB)
[2020-07-04 15:45:25.247691] [0x00003200] [trace]   Mouse3DController::connect_device() - enumerating HID devices.
[2020-07-04 15:45:30.186188] [0x00003330] [debug]   TriangleMesh::repair() started
[2020-07-04 15:45:30.189191] [0x00003330] [debug]   TriangleMesh::repair() finished
[2020-07-04 15:45:30.190192] [0x00003330] [trace]   TriangleMeshSlicer::require_shared_vertices - start
[2020-07-04 15:45:30.192194] [0x00003330] [trace]   TriangleMeshSlicer::require_shared_vertices - stl_generate_shared_vertices
[2020-07-04 15:45:30.194196] [0x00003330] [trace]   TriangleMeshSlicer::require_shared_vertices - end
[2020-07-04 15:45:30.197199] [0x00003330] [debug]   TriangleMesh::repair() started
[2020-07-04 15:45:30.199200] [0x00003330] [debug]   TriangleMesh::repair() finished
[2020-07-04 15:45:30.200201] [0x00003330] [trace]   TriangleMeshSlicer::require_shared_vertices - start
[2020-07-04 15:45:30.202204] [0x00003330] [trace]   TriangleMeshSlicer::require_shared_vertices - stl_generate_shared_vertices
[2020-07-04 15:45:30.205206] [0x00003330] [trace]   TriangleMeshSlicer::require_shared_vertices - end

@steckdev
Copy link

I'm having the same issue now... I was using it just fine. Then all of a sudden! The app won't launch. I have tried the install version and the stand-alone version and neither will work for me now.

@KamdenB
Copy link

KamdenB commented Sep 19, 2020

Im starting to have this issue too. Has anyone figured out how to fix it?

@philipphagen87
Copy link
Author

Sorry for that long time of no comments, i had no time to use Prusa... :-(

But today i worked the hole day without crashing.
image

I did not change anything, using on the same external montitor, same laptop (no hardware changes no os reinstall).
image

I hope i can help anyone :-P

@fe60 fe60 mentioned this issue Dec 22, 2020
Open
@lukasmatena lukasmatena mentioned this issue Dec 26, 2020
Closed
@philstenning
Copy link

Just happened for the second time, I'm now running windows 11 but happened on the previous windows 10 as well. I found that if I delete the C:\Users_youUsername_\AppData\Roaming\PrusaSlicer folder it starts as if run for the first time, this is not a fix but if you just need to get something printed and use the default settings and don't mind blowing things away it work for me.

@fe60 fe60 mentioned this issue Nov 15, 2021
Closed
@fe60 fe60 mentioned this issue Nov 28, 2021
Closed
@lukasmatena
Copy link
Collaborator

Do you still have this issue with 2.6.0-alpha3?

@lukasmatena
Copy link
Collaborator

I guess not. Closing.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
None yet
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
7 participants
@steckdev @philstenning @KamdenB @lukasmatena @rtyr @philipphagen87 @Buddinski88