diff --git a/docs/html/index.rst b/docs/html/index.rst
index 1ec91558519..860abcac9ee 100644
--- a/docs/html/index.rst
+++ b/docs/html/index.rst
@@ -14,6 +14,7 @@ Please take a look at our documentation for how to install and use pip:
    user_guide
    reference/index
    development/index
+   ux_research_design
    news
 
 In 2020, we're working on improvements to the heart of pip. Please `learn more and take our survey`_ to help us do it right.
diff --git a/docs/html/ux_research_design.rst b/docs/html/ux_research_design.rst
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+====================
+UX Research & Design
+====================
+
+Over the course of 2020, the pip team has been working on improving pip's user
+experience.
+
+Currently, our focus is on:
+
+1. `Understanding who uses pip`_
+2. `Understanding how pip compares to other package managers, and how pip supports other Python packaging tools`_
+3. `Understanding how pip's functionality is used, and how it could be improved`_
+4. `Understanding how pip's documentation is used, and how it could be improved`_
+
+You can read the `overall plan`_ and the `mid-year update`_ to learn more about
+our work.
+
+How to contribute
+-----------------
+
+Participate in UX research
+==========================
+
+It is important that we hear from pip users so that we can:
+
+- Understand how pip is currently used by the Python community
+- Understand how pip users *need* pip to behave
+- Understand how pip users *would like* pip to behave
+- Understand pip's strengths and shortcomings
+- Make useful design recommendations for improving pip
+
+If you are interested in participating in pip user research, please
+`join pip's user panel`_.
+You can `read more information about the user panel here`_.
+
+We are also looking for users to:
+
+- `Give us feedback about pip's new resolver`_
+- `Tell us how pip should handle conflicts with already installed packages when updating other packages`_
+
+Report UX issues
+================
+
+If you believe that you have found a user experience bug in pip, or you have
+ideas for how pip could be made better for all users, you please file an issue
+on the `pip issue tracker`_.
+
+Work on UX issues
+=================
+
+You can help improve pip's user experience by `working on UX issues`_.
+Issues that are ideal for new contributors are marked with "good first issue".
+
+Test new features
+=================
+
+You can help the team by testing new features as they are released to the
+community. Currently, we are looking for users to
+`test pip's new dependency resolver`_.
+
+Next steps
+----------
+
+In the coming months we will extend this documentation to include:
+
+1. Summaries of our user research, including recommendations for how to improve pip
+2. Tools for the pip team to continue to practice user centered design (e.g. user personas, etc.)
+
+.. _Understanding who uses pip: https://github.com/pypa/pip/issues/8518
+.. _Understanding how pip compares to other package managers, and how pip supports other Python packaging tools: https://github.com/pypa/pip/issues/8515
+.. _Understanding how pip's functionality is used, and how it could be improved: https://github.com/pypa/pip/issues/8516
+.. _Understanding how pip's documentation is used, and how it could be improved: https://github.com/pypa/pip/issues/8517
+.. _overall plan: https://wiki.python.org/psf/Pip2020DonorFundedRoadmap
+.. _mid-year update: http://pyfound.blogspot.com/2020/07/pip-team-midyear-report.html
+.. _join pip's user panel: https://tools.simplysecure.org/survey/index.php?r=survey/index&sid=827389&lang=en
+.. _read more information about the user panel here: https://bit.ly/pip-ux-studies
+.. _Give us feedback about pip's new resolver: https://tools.simplysecure.org/survey/index.php?r=survey/index&sid=989272&lang=en
+.. _Tell us how pip should handle conflicts with already installed packages when updating other packages: https://docs.google.com/forms/d/1KtejgZnK-6NPTmAJ-7aWox4iktcezQauW-Mh3gbnydQ/edit
+.. _pip issue tracker: https://github.com/pypa/pip/issues/new
+.. _working on UX issues: https://github.com/pypa/pip/issues?q=is%3Aissue+is%3Aopen+label%3A%22K%3A+UX%22
+.. _test pip's new dependency resolver: https://pip.pypa.io/en/latest/user_guide/#changes-to-the-pip-dependency-resolver-in-20-2-2020
diff --git a/news/8807.doc b/news/8807.doc
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+++ b/news/8807.doc
@@ -0,0 +1 @@
+Add ux documentation