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Stuck on Verify Your Email Address #11250

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agusmakmun opened this issue Mar 29, 2024 · 1 comment
Closed

Stuck on Verify Your Email Address #11250

agusmakmun opened this issue Mar 29, 2024 · 1 comment

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@agusmakmun
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agusmakmun commented Mar 29, 2024

Details

I have this case:

  1. My GitHub email already changed, because I have no longer use it, and unable to login the old email.
    Let say, my-old-email@mydomain.com (the domain is no longer exist).
  2. I have delete my-old-email@mydomain.com from GitHub emails.
  3. I have deleted the readthedocs from Authorized OAuth Apps in GitHub.
  4. When I register again using Github application:
  5. And I'm unable to login.

readthedocs

Expected Result

Should use the new primary email.

Actual Result

Still using old email.

Info

Username: agusmakmun

@stsewd
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stsewd commented Apr 1, 2024

Hi, please email us at support@readthedocs.org with the details of your account so we can mark your old email as verified, and you can continue using your old account.

The problem here is that deleting the OAuth application on GitHub doesn't delete your account on RTD, so it still has the old email linked to it (and set as primary).

@stsewd stsewd closed this as completed Apr 1, 2024
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