macOS 10.14.6 - Ganache only opens when run with sudo from Terminal

[boyuanx]

Related issue: #1185

Expected Behavior

Ganache 2.1.0 should launch.

Current Behavior

Ganache doesn't launch. Its icon appears in the dock but then stops responding.
Output from Console.app:

error	15:53:51.787660 +0800	Ganache	        AEGetDescData of non-desc type 'reco' not a good idea

default	15:53:51.794709 +0800	hidd	Connection added: IOHIDEventSystemConnection uuid:69AD9926-C4E6-415E-8B9C-9EB156C9C7DE pid:2502 process:Ganache type:Monitor entitlements:0x0 caller:GameController: _GCHIDEventCallback + 86 attributes:(null) inactive:1

default	15:53:51.806902 +0800	hidd	Connection added: IOHIDEventSystemConnection uuid:5C8101DB-CEAC-47AD-9C20-F268F29CB9B9 pid:2502 process:Ganache type:Passive entitlements:0x0 caller:HIToolbox: ___GetIOHIDEventSystemClient_block_invoke + 26 attributes:(null) inactive:1

error	15:53:51.826035 +0800	Ganache	nw_path_close_fd Failed to close guarded necp fd 32 [9: Bad file descriptor]

default	15:53:51.858292 +0800	Ganache Helper	GVA info: preferred scaler idx 1

default	15:53:53.949211 +0800	Ganache	27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 0 vs 198, 513, <private>

default	15:54:01.676050 +0800	Ganache	LSExceptions shared instance invalidated for timeout.

default	15:54:01.731752 +0800	Ganache Helper	LSExceptions shared instance invalidated for timeout.

Possible Solution

Running Ganache with sudo from Terminal fixes the issue.

Steps to Reproduce (for bugs)

1. Launch Ganache 2.1.0
2. Its icon appears in the dock and then nothing happens.

Context

Unusable unless I launch it from the Terminal with sudo. I was using it just fine two days ago and it wouldn't open today. Did nothing to the Mac.
BTW ~/Library/Application Support/Ganache does not exist. There is no "Ganache" folder.

Your Environment

• Version used: 2.1.0
• Operating System and version: macOS 10.14.6

[boyuanx]

Also Ganache has become very sluggish and unresponsive while hogging ~12% of my CPU (when it's unresponsive) ever since the incident. It has started to randomly freeze and unfreeze itself. Tried deleting and reinstalling it.

And every time I click on the Ganache icon in the dock I get something like this in Console.app:
Ganache 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: xxx vs xxx, xxx,

[jamesmorgan]

I also get this problem, I tried to upgrade from 1.2 and Ganache installed then just shows dock icon and no app - had to force kill it. sudo ./Ganache.app/Contents/MacOS/Ganache this opened Ganache - any better to do this, not keen on giving sudo access or launching from command line?

[eloudsa]

I have the same issue since my update to macOS 10.14.6.
Ganache 2.1.0 doesn't launch using my account.

To solve this, I had to run Ganache as sudo.

[lowesyang]

Same problems. I cannot even open the Ganache GUI~

[eloudsa]

@yyh1102
On macOS, I have removed the folder ~/Library/ApplicationSupport/Ganache
Then I've reinstalled Ganache. Now Ganache launches without sudo command.

[boyuanx]

@eloudsa Unfortunately there is no such folder for me...

[davidmurdoch]

@yyh1102, @eloudsa, @boyuanx What version of Ganache is causing the issue?

[boyuanx]

@davidmurdoch 2.1.0 but I just tried 2.1.1 and same story.

[davidmurdoch]

@boyuanx hm, when did this issue start for you?

[boyuanx]

@davidmurdoch As far as I can remember, ever since my upgrade to macOS 10.14.6

[davidmurdoch]

@boyuanx Are you able to uninstall the application? You could then try reinstalling from the latest version.

[boyuanx]

@davidmurdoch Do I just drag it into the bin? What other files should I delete?

[davidmurdoch]

@boyuanx That should work. If you don't have anything related to Ganache in ~/Library/ApplicationSupport (or ~/Library/Application Support) then that's all there is. Let me know if it works for you or not!

[lowesyang]

@eloudsa It works for me. @davidmurdoch 2.1.0 and 2.1.1 cause this issue since i update macOS to 10.14.6

[boyuanx]

@davidmurdoch Nope, tried it, still the same issue...

[jamesmorgan]

Yep same for me, I have removed, checked ~/Library/Application Support and then reinstalled - no good - still requires sudo to launch

[davidmurdoch]

@jamesmorgan and @boyuanx can you check the following directories:

/Applications/Ganache.app/Contents/Frameworks/Electron
/Applications/Ganache.app/Contents/Frameworks/Ganache
/Applications/Ganache.app/Contents/Frameworks/Mantle.framework/Versions/A/Mantle
/Applications/Ganache.app/Contents/Frameworks/ReactiveCocoa.framework/Versions/A/ReactiveCocoa
/Applications/Ganache.app/Contents/Frameworks/Squirrel.framework/Versions/A/Squirrel
/Applications/Ganache.app/Contents/MacOS/Ganache
/Applications/Ganache.app/Contents/Resources/app.asar
/Applications/Ganache.app/Contents/Resources/electron.asar
~/Library/Application\ Support
~/Library/Saved\ Application\ State

Your user should have drwx------ permissions (read, write and execute permissions and no one else has any permissions) on all of those directories.

Because some of these directories are within Ganache.app, you may just need to ensure Ganache.app has the appropriate read/write/execute permissions.

[boyuanx]

@davidmurdoch I've made sure the permissions are in order, but the issue persists.

[jamesmorgan]

Its a real pain tbh, is there any resolution to this?

[davidmurdoch]

I haven't been able to find a way to work around this (I don't currently have Mac to test on, but am getting one very soon). Once you use sudo to open an application the directories and files it touches may have their permissions changed, which is only part of the problem here.

Can you try installing https://github.com/trufflesuite/ganache/releases/tag/v2.1.2-alpha.0 and see if this resolves the problem?

[jamesmorgan]

Just tried the latest alpha and the same issue

[jamesmorgan]

The last version which works is 1.3.1 for me anyways

[boyuanx]

Latest 2.1.2 still has the same problem.

[christophergunadi]

Same issue for me.

[jamesmorgan]

Is there any solution to this? Seems to be impacting several users and no progress being made?

[davidmurdoch]

@jamesmorgan can you try following the steps in the Issue description on: microsoft/vscode#74782?

[jamesmorgan]

Hi @davidmurdoch - tried that an no look. I did however managed to get it working this morning by force removing the folder at ~/Library/ApplicationSupport/Ganache as well as deleting the installing application. After I did both of these I was able to reinstall and it works without using sudo command.

Feels like something left in the ~/Library/ApplicationSupport/Ganache was stopping it from launching.

[davidmurdoch]

This should be fixed in https://github.com/trufflesuite/ganache/releases/tag/v2.3.0! You might have to delete ~/Library/Application Support/Ganache and the Application itself in order to restore proper permissions. Please let me know if you are still experiencing problems!