Not receiving reply emails in uvdesk

[joe28a]

Hello,
I have been playing around with UVDESK and just installed it in a Docker Container on my Synology NAS. Its all working correctly however, I have encountered an issue where the reply emails are not being converted to tickets, please see my config outputs below:

swiftmailer.yaml
swiftmailer:
default_mailer: mailer_5350
mailers:
mailer_5350:
transport: gmail
username: mailbox_name@gmail.com
password: Z2V5ggB4zz50IGJ4ZHbbZnB5ag==
# sender_address: ~
# delivery_addresses: ~
disable_delivery: false

uvdesk.yaml
parameters:
app_locales: en|fr|it

# Default Assets
assets_default_agent_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-batman.png'
assets_default_customer_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-ironman.png'
assets_default_helpdesk_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-uvdesk.png'

uvdesk_site_path.member_prefix: member
uvdesk_site_path.knowledgebase_customer_prefix: customer

# File uploads constraints
# @TODO: Set these parameters via compilers
max_post_size: 8388608
max_file_uploads: 20
upload_max_filesize: 2097152

uvdesk:
site_url: 'hostname:6744'
upload_manager:
id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost

support_email:
    id: mailbox_name@gmail.com
    name: Test UVDesk Support
    mailer_id: mailer_5350

# Default resources
default:
    ticket:
        type: support
        status: open
        priority: low
    templates:
        email: mail.html.twig

uvdesk_mailbox.yaml
uvdesk_mailbox:
emails: ~
# Often Reply emails like from gmail contains extra and redundant previous mail data.
# This data can be removed by adding delimiter i.e. specific line before each reply.
# delimiter: '<-- Please add content above this line -->'
# enable_delimiter: true

# Configure your mailboxes here
mailboxes:
    mailbox_2353:
        name: Joe's UVDesk Support
        enabled: true
        deleted: true

        # [SMTP] Outgoing mail server
        # Swiftmailer smtp mailer to use for sending emails through on behalf of this mailbox
        smtp_server: 
            mailer_id: mailer_5350

        # [IMAP] Incoming mail server
        # IMAP configurations to use for fetching emails from mailbox
        imap_server:
            host: '{imap.gmail.com:993/imap/ssl}INBOX'
            username: mailbox_name@gmail.com
            password: Z2V5ggB4zz50IGJ4ZHbbZnB5ag==

When executing: php bin/console uvdesk:refresh-mailbox mailbox_name@gmail.com from /var/www/uvdesk presents the following message:

1. Processing uvdesk mailbox configuration.

2. Opening imap stream...

3. IMAP stream opened.

4. Fetching Email collection since 15 August 2024.

5. Total fetched email -> 3

6. Starting to convert Emails into Tickets ->
   =============================================
   =============================================

Converting email 1 out of 3.

Error ->

From what I can see; the emails are successfully being fetched but not being converted to Tickets for some reason. Is anyone able to assist?, thank you.

[joe28a]

Managed to sort this issue out; had to change site_url: 'hostname:6744' (uvdesk.yaml file) to site_url: 'host_IP_Address:6744'.