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Stuck unread dot on v1.11.38 #25929

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Tracked by #24392
jplatte opened this issue Aug 7, 2023 · 5 comments
Open
Tracked by #24392

Stuck unread dot on v1.11.38 #25929

jplatte opened this issue Aug 7, 2023 · 5 comments
Labels
A-Notifications O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect

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@jplatte
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jplatte commented Aug 7, 2023

Steps to reproduce

  • Go to room that appears to have unread messages
  • See the dot very briefly (fraction of a second) disappear, then reappear
  • Further switching between rooms, or rightclick > mark as read do nothing

Outcome

What did you expect?

Unread status must be cleared when reading messages, and especially when explicitly marking as read.

What happened instead?

Nothing.

Notifications debug
Room ID: !wIPEfqhDsTwAzqFGvi:matrix.org

Room status

Room unread status: Bold
Notification state is mentions_only
Room is not encrypted 🚨

Main timeline

Total: 0
Highlight: 0
Dot: true
User read up to: $SEbCtb0sBvASmgCDFl9fJq5jBRWb7O1mR8POZDih8vk
User read up to (ignoreSynthetic): $SEbCtb0sBvASmgCDFl9fJq5jBRWb7O1mR8POZDih8vk
Last event:
  ID: $x-0dKt3is3a0ZArW1cvfB1jm8AQHJUC3HWk3wEsJwvg
  Type: m.reaction
  Sender: @alexandrag:element.io

Threads timeline

(maybe you should add a button that copy-pastes this in a proper format)

Operating system

arch linux

Application version

Element version: 1.11.38 Olm version: 3.2.14

How did you install the app?

No response

Homeserver

No response

Will you send logs?

No

@weeman1337 weeman1337 added S-Major Severely degrades major functionality or product features, with no satisfactory workaround A-Notifications O-Uncommon Most users are unlikely to come across this or unexpected workflow labels Aug 7, 2023
@weeman1337
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@jplatte can you sends logs after trying to clear the notifications?

@weeman1337 weeman1337 added A-User-Info X-Needs-Info This issue is blocked awaiting information from the reporter and removed A-User-Info labels Aug 7, 2023
@weeman1337
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I have just come across the same problem....

@weeman1337 weeman1337 added O-Occasional Affects or can be seen by some users regularly or most users rarely and removed O-Uncommon Most users are unlikely to come across this or unexpected workflow X-Needs-Info This issue is blocked awaiting information from the reporter labels Aug 7, 2023
@t3chguy
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t3chguy commented Aug 7, 2023

(maybe you should add a button that copy-pastes this in a proper format)

Contributions welcome but I'd rather we invest our resource-constrained time on fixing the issue...

@andybalaam
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Removing regression tag as we think this is part of the known-to-exist list of bugs.

@mikewzr
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mikewzr commented Jun 6, 2024

I still have the same issue in Element Web/Desktop 1.11.67

Room status
Room unread status: Notification, count: 0
Notification state is all_messages
Room is not encrypted 🚨
Main timeline
Total: 0
Highlight: 0
Dot: false
Threads timeline

In the channel it shows a notification dot, without any number:
image

On the phone in Element Android it shows no notification in the same channel.

Is there any way already to manually fix this/remove the dot?

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Labels
A-Notifications O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect
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