Play button not clickable on samsung note 3

[zang]

The big play button doesn't seem to be clickable on sumsung note 3. It works well on galaxy 3 and iPhone though.

Also, galaxy doesn't seem to recognise video end even while note does. :)

Any idea?

Thanks,
Lucy

[mmcc]

We really need more info to look into this one. Can you put together a reduced test case similar to the JSBin I posted on the other issue? We don't have a Note on hand, but it would at least help.

[zang]

Hi Matt,

Example: https://zan.gs/tests/note.php

And here are the player init settings:
{"width":"auto", "height":"auto", "customControlsOnMobile":true, "nativeControlsForTouch": false}

The big play button is not clickable on Note but works on iphone/ipad/galaxy etc.

thanks in advance,
Lucy

[mmcc]

Doesn't seem to be working for me on an iPhone 5 either. I'm pretty sure this is an issue with your source file like the others.

I'm not sure what the Galaxy Note 3 specs are, but I know for the iPhone 5 it supports the Main profile up to level 4.1. This source file is using Main at level 5.0.

[zang]

I may have chosen a bad example but:

All the videos that work on iphone etc doesnt work on note. And the play button doesnt seem to be clickable rather than loading the source. I will setup a different example later on.

Thanks for your help ;)

Lucy

[mmcc]

Does it work on the Note 3 for the other sources without nativeControlsForTouch disabled?

[zang]

Yes. It works without that.

[mmcc]

I wish there was an emoji for the Darth Vader "nooooo", because this is unfortunately an example of why we generally suggest disabling nativeControlsForTouch. Particularly on some Android devices, custom controls can be flaky or not work altogether, and it appears the Note 3 is one of the culprits. 😦

[zang]

Thanks Matt.

We have to adopt custom player as we need to use a couple of plugins.So, we will drop Note 3 support for now.

thanks
Lucy