Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

VxScan: MSD error quickly transitions to generic jam error #5143

Closed
arsalansufi opened this issue Jul 31, 2024 · 0 comments · Fixed by #5221
Closed

VxScan: MSD error quickly transitions to generic jam error #5143

arsalansufi opened this issue Jul 31, 2024 · 0 comments · Fixed by #5221
Assignees
Labels
Milestone

Comments

@arsalansufi
Copy link
Contributor

arsalansufi commented Jul 31, 2024

Update: This might be specific to a single unit, currently in Ben's possession. Roe has not been able to repro on the current Atrium unit. Feel free to pause on this if you can't easily repro.

When scanning multiple sheets you get the multi sheet error and then it quickly changes to the generic jam error. I’ve also noticed the jam kickback is sometimes forceful enough that it doesn’t detect the paper anymore and then just shows insert ballot instead of the error message (maybe ok? But in the multi sheet case the error is useful as the voter might not even realize they have two pages stuck together)

Issue automatically created from Slack feedback reported by caroline:
https://votingworks.slack.com/archives/CJU9MSC6S/p1721250303259169?thread_ts=1721250303.259169&cid=CJU9MSC6S

@arsalansufi arsalansufi changed the title When scanning multiple sheets you get the multi sheet error and then it quickly changes to the generic jam error VxScan: MSD error quickly transitions to generic jam error Jul 31, 2024
@arsalansufi arsalansufi added this to the v4.0 - Final milestone Jul 31, 2024
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
Projects
None yet
Development

Successfully merging a pull request may close this issue.

2 participants