GasConnecter

GasConnecter is a Django-based web application designed to streamline customer service operations for gas utility companies. The platform allows customers to easily submit service requests, track their status in real-time, and view their account information through a user-friendly interface.

For customer support representatives, GasConnecter provides tools to efficiently manage and resolve service requests, ensuring a smoother workflow and improved customer satisfaction. With features like service request submission, attachment handling, request tracking, and admin management, the application enhances operational efficiency and reduces customer wait times.

This scalable solution prioritizes seamless communication and transparency, making it an ideal choice for modern gas utility companies aiming to deliver exceptional service.

GasConnecter

GasConnecter is a Django-based application designed to streamline customer service operations for gas utility companies. It provides a platform for customers to submit service requests, track their status, and view account information, while enabling customer support representatives to efficiently manage and resolve requests.

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Features

• Customer Portal:

  • Submit service requests online, including details and file attachments.
  • Track the status of requests in real-time.
  • View account information.

• Support Portal:

  • Manage service requests with a centralized dashboard.
  • Update request statuses and provide resolutions.
  • Communicate with customers seamlessly.

• Additional Features:

  • User authentication for customers and support representatives.
  • Scalable structure for maintainability and future enhancements.
  • REST API support for integration (optional).

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Application Structure

GasConnecter/
│
├── manage.py
├── gas_connecter/                # Main project directory
│   ├── __init__.py
│   ├── settings.py               # Project settings
│   ├── urls.py                   # Global URL configurations
│   ├── asgi.py
│   ├── wsgi.py
│
├── apps/                         # Custom application modules
│   ├── customers/                # Customer-facing features
│   │   ├── migrations/           # Database migrations
│   │   ├── templates/            # Customer-specific templates
│   │   │   └── customers/
│   │   │       ├── account_info.html
│   │   │       ├── request_form.html
│   │   │       ├── request_status.html
│   │   ├── static/               # Static files (CSS, JS, Images)
│   │   │   └── customers/
│   │   ├── __init__.py
│   │   ├── admin.py              # Admin configuration
│   │   ├── apps.py               # App configuration
│   │   ├── models.py             # Database models
│   │   ├── views.py              # Application views
│   │   ├── forms.py              # Forms for input handling
│   │   ├── urls.py               # App-specific URLs
│   │   ├── serializers.py        # Optional: For REST API
│   │   ├── tests.py              # Unit tests
│
│   ├── support/                  # Support-facing features
│       ├── migrations/           # Database migrations
│       ├── templates/            # Support-specific templates
│       │   └── support/
│       │       ├── request_list.html
│       │       ├── request_details.html
│       ├── static/               # Static files for support
│       │   └── support/
│       ├── __init__.py
│       ├── admin.py
│       ├── apps.py
│       ├── models.py
│       ├── views.py
│       ├── forms.py
│       ├── urls.py
│       ├── serializers.py
│       ├── tests.py
│
├── templates/
│   └── base.html                 # Shared base template
│
├── static/                       # Global static files
│   ├── css/
│   ├── js/
│   ├── images/
│
└── README.md                     # Project documentation


##

installatio:

git clone https://github.com/your-username/GasConnecter.git
cd GasConnecter

python -m venv venv
source venv/bin/activate  # On Windows: venv\Scripts\activate


pip install -r requirements.txt

python manage.py migrate


python manage.py runserver