Windows agent connection error

[celenechang]

agent version: 4.4
OS: Windows 2008 Standard, SP2.
case: https://datadog.desk.com/agent/case/11902

• log snippet:

2014-06-24 13:45:04 Eastern Daylight Time | ERROR | forwarder(ddagent.pyc:240) | Response: HTTPResponse(_body=None,buffer=None,code=599,effective_url='https://app.datadoghq.com/intake?api_key=#################',error=gaierror(11001, 'getaddrinfo failed'),headers={},reason='Unknown',request=<tornado.httpclient.HTTPRequest object at 0x01212170>,request_time=0.018000125885009766,time_info={})

2014-06-24 13:45:04 Eastern Daylight Time | WARNING | transaction(transaction.pyc:213) | Transaction 4 in error (5 errors), it will be replayed after 2014-06-24 13:46:34

2014-06-24 13:45:05 Eastern Daylight Time | INFO | win32.agent(agent.pyc:91) | pup has died. Restarting...

2014-06-24 13:45:05 Eastern Daylight Time | ERROR | forwarder(ddagent.pyc:240) | Response: HTTPResponse(_body=None,buffer=None,code=599,effective_url='https://app.datadoghq.com/api/v1/series/?api_key=################',error=gaierror(11001, 'getaddrinfo failed`

• able to TCP connection (80 and 443) to app.datadoghq.com
  EDIT:

  telnet app.datadoghq.com 80
  telnet app.datadoghq.com 443

• from agent python shell:

  print socket.getaddrinfo('app.datadoghq.com',443)
  Traceback (most recent call last):
  File "shell.py", line 13, in shell
  File "", line 1, in
  gaierror: [Errno 11001] getaddrinfo failed

[remh]

Could you ask them how they tested the tcp connection to app.datadoghq.com please ?

[celenechang]

yep, will do

EDIT:

telnet app.datadoghq.com 80
telnet app.datadoghq.com 443