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Update the support template #497

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Mar 25, 2024
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Update the support template #497

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32 changes: 14 additions & 18 deletions .github/ISSUE_TEMPLATE/questions-help-support.md
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Expand Up @@ -7,28 +7,24 @@ assignees: ''

---

## Question/Support Request
<!-- A clear and concise description of a question you may have or a problem for which you would like to request support -->
...
**IMPORTANT**: Please make sure to fill out the information about your environment (see below). This is often critical information we need to help you.

## Screenshots
<!-- If possible, add screenshots to help illustrate your problem. -->
...
## Question/Support Request
A clear and concise description of a question you may have or a problem for which you would like to request support.

<!-- If applicable, provide error messages, stack traces, and any snippets useful in describing your problem here -->
## Screenshots / Log files
Please provide error messages, stack traces, log files and any snippets useful in describing your problem here.

## Environment
- FastSurfer Version: ...
- FreeSurfer Version: ... <!-- if applicable -->
- OS: ...
- CPU: ...
- GPU: ...
<!-- Add any other relevant information on the environment here -->
- FastSurfer Version: please run `run_fastsurfer.sh --version all` and copy/attach the resulting output
- Installation type: official docker/custom docker/singularity/native <!-- please remove not applicable; if you are running a custom docker please add how you built it. -->
- FreeSurfer Version: 7.4.1/7.3.2 <!-- if applicable -->
- OS: Windows/Linux/macOS <!-- please specifiy -->
- GPU: none/RTX 2080/... <!-- please specify -->

<!-- If you ran FastSurfer locally, include a snapshot of the python software package versions you have (for e.g., using pip freeze or conda list) here -->
<!-- more infos -->
...

### Execution
<!-- If you ran FastSurfer in a docker container, include the commands used to build and run the container here -->

<!-- If you ran FastSurfer locally, include the command you used to run FastSurfer here -->
Run Command: <!-- For e.g. `\run_fastsurfer.sh ...` -->
Include the command you used to run FastSurfer that cause the problem, e.g.
`./run_fastsurfer.sh --sid test --sd /path/to/dir --t1 /path/to/file.nii`.