Wallet - Error appears when system attempts to verify Onfido information #31237

kbecciv · 2023-11-11T17:06:22Z

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Version Number: 1.3.98.0
Reproducible in staging?: y
Reproducible in production?: can not test on production
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: Applause - Internal Team
Slack conversation:

Issue found when executing PR #30791

Action Performed:

Pre-requisite: user must be logged in.

Go to Wallet.
Tap on "Enable Wallet" button.
Complete the process by adding a bank account and complete the Onfido process.
Wait for system confirmation.

Expected Result:

The system should approve or reject the information provided on Onfido page.

Actual Result:

Error appears when system attempts to verify Onfido information

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

Screenshots/Videos

Add any screenshot/video evidence

View all open jobs on GitHub

OSBotify · 2023-11-11T17:08:08Z

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open StagingDeployCash deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

Identify the pull request that introduced this issue and revert it.
Find someone who can quickly fix the issue.
Fix the issue yourself.

melvin-bot · 2023-11-11T17:08:11Z

Triggered auto assignment to @bondydaa (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

anuraagdjain · 2023-11-12T10:13:32Z

The issue was not posted on Upwork, but I still tried replicating this. I did my ID verification on my iOS web browser while the staging app was running on my machine. There was no way for the error to be shown on Onfido page in my mobile as it says me to check the status on the desktop app. I initially was seeing the walletActivationPending text and after verification failed I saw walletActivationFailed.

If the message was shown while the verification was happening in the background, then the issue could be in this logic here . We need to modify the condition if(!isPendingOnfidoResult && hasFailedOnfido) so we don't see the error message while verification is happening.

melvin-bot · 2023-11-12T10:13:36Z

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bondydaa · 2023-11-13T16:15:19Z

@kbecciv looks like we had some big incident this weekend around the time you created this, can you test again now and see if you still have issues?

kbecciv · 2023-11-13T17:47:25Z

@bondydaa The issue is still being reproduced

bondydaa · 2023-11-13T18:12:34Z

@marcaaron @nkuoch @MariaHCD since ya'll were involved with https://github.com/Expensify/Web-Expensify/pull/39342, any ideas here?

@kbecciv what email/login is this from so we can look up logs?

MariaHCD · 2023-11-14T08:02:57Z

That error is expected if the Onfido verification failed. Once we have the email that was used for testing, we can confirm whether the Onfido check failed (and why)

kbecciv · 2023-11-14T17:00:45Z

@bondydaa Email provided - https://expensify.slack.com/archives/C9YU7BX5M/p1699979315601279?thread_ts=1699977627.556279&cid=C9YU7BX5M

bondydaa · 2023-11-14T17:39:26Z

ran the query that looks up the wallet for a user.

dbondy@db2.rno:~$ sudo readdb.sh -line "select bankAccountID from bankaccounts WHERE accountID=16011227 and state in (0,1);"
bankAccountID = 3161713

dbondy@db2.rno:~$ sudo readdb.sh -line "select * from bankaccounts where bankaccountid=3161713;"
       created = 2023-11-10 21:10:42
 bankAccountID = 3161713
     accountID = 16011227
       deleted = 0
 accountNumber = v10:65E17A87E7994DDA4CBCEA0297EE9B58
 routingNumber = 031101114
      checking = 1
   addressName = Expensify Wallet
additionalData = {"accountHistory":[{"stateChangeDate":"1699650642506979","stateChangeTo":"Pending"}],"country":"US","currency":"USD","fieldsType":"local"}
   addressCity = false
  addressState = false
    addressZip =
 defaultCredit = 0
         state = 0
  validateCode =
     processor =
          type = 0

I can't see the original images/video on the OP

but from the looks of it there is an error while trying to do the validation checks?

bondydaa · 2023-11-14T17:46:25Z

i'm not seeing any logs for onfido and that bank accountid

bondydaa · 2023-11-14T18:12:53Z

I tested this myself on a test account and it seemed to work.

Looking for requests for applausetester+vd_1110@applause.expensifail.com that I see in my network tab I'm not seeing anything of these

looks like there are some for applausetester+vd_ios1110@applause.expensifail.com and applausetester+vd_1109@applause.expensifail.com

which have these logs:

2023-11-11 04:01:55 864	applausetester+vd_ios1110@applause.expensifail.com	undefined	db1.lax	8243a3033d6f5c71-MIA	Bank account 3163628 didn't need validation
2023-11-11 04:01:55 864	applausetester+vd_ios1110@applause.expensifail.com	undefined	db1.lax	8243a3033d6f5c71-MIA	Not retrieving copies for Plaid test account that has thousands of copies
2023-11-11 04:01:55 917	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	[BankAccountSetup] Onfido_API - Calling Onfido to perform facial_similarity check ~~ applicantID: 'ff04d9ec-ef5f-4f03-8bf5-83a30bb807a0' bankAccountID: '3163628' accountID: '16012072' variant: 'video'
2023-11-11 04:01:56 782	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	[BankAccountSetup] Onfido_API - Retrieved Onfido check ~~ url: 'https://api.onfido.com/v3/checks/09dfa915-26fb-4177-9c3c-d96772b4abaa' response: '{"id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","created_at":"2023-11-11T04:01:56Z","status":"in_progress","redirect_uri":null,"result":null,"sandbox":false,"tags":["bankAccountID_3163628","accountID_16012072","env_staging"],"results_uri":"https:\/\/dashboard.onfido.com\/checks\/09dfa915-26fb-4177-9c3c-d96772b4abaa","form_uri":null,"paused":false,"version":"3.0","report_ids":["d09ee167-75f3-461a-ae3f-168cfe862519","74eb8c32-3840-4b78-82da-f77ad06fd864"],"href":"\/v3\/checks\/09dfa915-26fb-4177-9c3c-d96772b4abaa","applicant_id":"ff04d9ec-ef5f-4f03-8bf5-83a30bb807a0","applicant_provides_data":false}'
2023-11-11 04:01:56 782	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	Onfido_API - Listing Onfido reports ~~ checkID: '09dfa915-26fb-4177-9c3c-d96772b4abaa'
2023-11-11 04:01:57 001	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	[BankAccountSetup] Onfido_API - Retrieved Onfido check reports ~~ checkID: '09dfa915-26fb-4177-9c3c-d96772b4abaa' response: '{"reports":[{"id":"d09ee167-75f3-461a-ae3f-168cfe862519","created_at":"2023-11-11T04:01:56+00:00","href":"\/v3\/reports\/d09ee167-75f3-461a-ae3f-168cfe862519","status":"awaiting_data","breakdown":[],"properties":[],"check_id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","name":"facial_similarity_video","documents":[]},{"id":"74eb8c32-3840-4b78-82da-f77ad06fd864","created_at":"2023-11-11T04:01:56+00:00","href":"\/v3\/reports\/74eb8c32-3840-4b78-82da-f77ad06fd864","status":"awaiting_data","breakdown":[],"properties":[],"check_id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","name":"document","documents":[{"id":"4e035f49-0b76-416b-8af7-e17e448749ee"},{"id":"85d34d79-bb7b-4dc4-9557-000d29d45875"}]}]}'
2023-11-11 04:01:58 205	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	[BankAccountSetup] Onfido_API - Retrieved Onfido check ~~ url: 'https://api.onfido.com/v3/checks/09dfa915-26fb-4177-9c3c-d96772b4abaa' response: '{"id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","created_at":"2023-11-11T04:01:56Z","status":"in_progress","redirect_uri":null,"result":null,"sandbox":false,"tags":["bankAccountID_3163628","accountID_16012072","env_staging"],"results_uri":"https:\/\/dashboard.onfido.com\/checks\/09dfa915-26fb-4177-9c3c-d96772b4abaa","form_uri":null,"paused":false,"version":"3.0","report_ids":["d09ee167-75f3-461a-ae3f-168cfe862519","74eb8c32-3840-4b78-82da-f77ad06fd864"],"href":"\/v3\/checks\/09dfa915-26fb-4177-9c3c-d96772b4abaa","applicant_id":"ff04d9ec-ef5f-4f03-8bf5-83a30bb807a0","applicant_provides_data":false}'
2023-11-11 04:01:58 205	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	Onfido_API - Listing Onfido reports ~~ checkID: '09dfa915-26fb-4177-9c3c-d96772b4abaa'
2023-11-11 04:01:58 441	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	[BankAccountSetup] Onfido_API - Retrieved Onfido check reports ~~ checkID: '09dfa915-26fb-4177-9c3c-d96772b4abaa' response: '{"reports":[{"id":"d09ee167-75f3-461a-ae3f-168cfe862519","created_at":"2023-11-11T04:01:56+00:00","href":"\/v3\/reports\/d09ee167-75f3-461a-ae3f-168cfe862519","status":"awaiting_data","breakdown":[],"properties":[],"check_id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","name":"facial_similarity_video","documents":[]},{"id":"74eb8c32-3840-4b78-82da-f77ad06fd864","created_at":"2023-11-11T04:01:56+00:00","href":"\/v3\/reports\/74eb8c32-3840-4b78-82da-f77ad06fd864","status":"awaiting_data","breakdown":[],"properties":[],"check_id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","name":"document","documents":[{"id":"4e035f49-0b76-416b-8af7-e17e448749ee"},{"id":"85d34d79-bb7b-4dc4-9557-000d29d45875"}]}]}'
2023-11-11 04:01:59 645	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	[BankAccountSetup] Onfido_API - Retrieved Onfido check ~~ url: 'https://api.onfido.com/v3/checks/09dfa915-26fb-4177-9c3c-d96772b4abaa' response: '{"id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","created_at":"2023-11-11T04:01:56Z","status":"in_progress","redirect_uri":null,"result":null,"sandbox":false,"tags":["bankAccountID_3163628","accountID_16012072","env_staging"],"results_uri":"https:\/\/dashboard.onfido.com\/checks\/09dfa915-26fb-4177-9c3c-d96772b4abaa","form_uri":null,"paused":false,"version":"3.0","report_ids":["d09ee167-75f3-461a-ae3f-168cfe862519","74eb8c32-3840-4b78-82da-f77ad06fd864"],"href":"\/v3\/checks\/09dfa915-26fb-4177-9c3c-d96772b4abaa","applicant_id":"ff04d9ec-ef5f-4f03-8bf5-83a30bb807a0","applicant_provides_data":false}'
2023-11-11 04:01:59 645	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	Onfido_API - Listing Onfido reports ~~ checkID: '09dfa915-26fb-4177-9c3c-d96772b4abaa'
2023-11-11 04:01:59 846	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	[BankAccountSetup] Onfido_API - Retrieved Onfido check reports ~~ checkID: '09dfa915-26fb-4177-9c3c-d96772b4abaa' response: '{"reports":[{"id":"d09ee167-75f3-461a-ae3f-168cfe862519","created_at":"2023-11-11T04:01:56+00:00","href":"\/v3\/reports\/d09ee167-75f3-461a-ae3f-168cfe862519","status":"awaiting_data","breakdown":[],"properties":[],"check_id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","name":"facial_similarity_video","documents":[]},{"id":"74eb8c32-3840-4b78-82da-f77ad06fd864","created_at":"2023-11-11T04:01:56+00:00","href":"\/v3\/reports\/74eb8c32-3840-4b78-82da-f77ad06fd864","status":"awaiting_data","breakdown":[],"properties":[],"check_id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","name":"document","documents":[{"id":"4e035f49-0b76-416b-8af7-e17e448749ee"},{"id":"85d34d79-bb7b-4dc4-9557-000d29d45875"}]}]}'
2023-11-11 04:02:01 046	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	[BankAccountSetup] Onfido_API - Retrieved Onfido check ~~ url: 'https://api.onfido.com/v3/checks/09dfa915-26fb-4177-9c3c-d96772b4abaa' response: '{"id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","created_at":"2023-11-11T04:01:56Z","status":"in_progress","redirect_uri":null,"result":null,"sandbox":false,"tags":["bankAccountID_3163628","accountID_16012072","env_staging"],"results_uri":"https:\/\/dashboard.onfido.com\/checks\/09dfa915-26fb-4177-9c3c-d96772b4abaa","form_uri":null,"paused":false,"version":"3.0","report_ids":["d09ee167-75f3-461a-ae3f-168cfe862519","74eb8c32-3840-4b78-82da-f77ad06fd864"],"href":"\/v3\/checks\/09dfa915-26fb-4177-9c3c-d96772b4abaa","applicant_id":"ff04d9ec-ef5f-4f03-8bf5-83a30bb807a0","applicant_provides_data":false}'
2023-11-11 04:02:01 046	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	Onfido_API - Listing Onfido reports ~~ checkID: '09dfa915-26fb-4177-9c3c-d96772b4abaa'
2023-11-11 04:02:01 516	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	[BankAccountSetup] Onfido_API - Retrieved Onfido check reports ~~ checkID: '09dfa915-26fb-4177-9c3c-d96772b4abaa' response: '{"reports":[{"id":"d09ee167-75f3-461a-ae3f-168cfe862519","created_at":"2023-11-11T04:01:56+00:00","href":"\/v3\/reports\/d09ee167-75f3-461a-ae3f-168cfe862519","status":"awaiting_data","breakdown":[],"properties":[],"check_id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","name":"facial_similarity_video","documents":[]},{"id":"74eb8c32-3840-4b78-82da-f77ad06fd864","created_at":"2023-11-11T04:01:56+00:00","href":"\/v3\/reports\/74eb8c32-3840-4b78-82da-f77ad06fd864","status":"awaiting_data","breakdown":[],"properties":[],"check_id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","name":"document","documents":[{"id":"4e035f49-0b76-416b-8af7-e17e448749ee"},{"id":"85d34d79-bb7b-4dc4-9557-000d29d45875"}]}]}'
2023-11-11 04:02:02 724	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	[BankAccountSetup] Onfido_API - Retrieved Onfido check ~~ url: 'https://api.onfido.com/v3/checks/09dfa915-26fb-4177-9c3c-d96772b4abaa' response: '{"id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","created_at":"2023-11-11T04:01:56Z","status":"in_progress","redirect_uri":null,"result":null,"sandbox":false,"tags":["bankAccountID_3163628","accountID_16012072","env_staging"],"results_uri":"https:\/\/dashboard.onfido.com\/checks\/09dfa915-26fb-4177-9c3c-d96772b4abaa","form_uri":null,"paused":false,"version":"3.0","report_ids":["d09ee167-75f3-461a-ae3f-168cfe862519","74eb8c32-3840-4b78-82da-f77ad06fd864"],"href":"\/v3\/checks\/09dfa915-26fb-4177-9c3c-d96772b4abaa","applicant_id":"ff04d9ec-ef5f-4f03-8bf5-83a30bb807a0","applicant_provides_data":false}'
2023-11-11 04:02:02 724	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	Onfido_API - Listing Onfido reports ~~ checkID: '09dfa915-26fb-4177-9c3c-d96772b4abaa'
2023-11-11 04:02:02 934	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	[BankAccountSetup] Onfido_API - Retrieved Onfido check reports ~~ checkID: '09dfa915-26fb-4177-9c3c-d96772b4abaa' response: '{"reports":[{"id":"d09ee167-75f3-461a-ae3f-168cfe862519","created_at":"2023-11-11T04:01:56+00:00","href":"\/v3\/reports\/d09ee167-75f3-461a-ae3f-168cfe862519","status":"awaiting_data","breakdown":[],"properties":[],"check_id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","name":"facial_similarity_video","documents":[]},{"id":"74eb8c32-3840-4b78-82da-f77ad06fd864","created_at":"2023-11-11T04:01:56+00:00","href":"\/v3\/reports\/74eb8c32-3840-4b78-82da-f77ad06fd864","status":"awaiting_data","breakdown":[],"properties":[],"check_id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","name":"document","documents":[{"id":"4e035f49-0b76-416b-8af7-e17e448749ee"},{"id":"85d34d79-bb7b-4dc4-9557-000d29d45875"}]}]}'
2023-11-11 04:02:04 226	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	[BankAccountSetup] Onfido_API - Retrieved Onfido check ~~ url: 'https://api.onfido.com/v3/checks/09dfa915-26fb-4177-9c3c-d96772b4abaa' response: '{"id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","created_at":"2023-11-11T04:01:56Z","status":"in_progress","redirect_uri":null,"result":null,"sandbox":false,"tags":["bankAccountID_3163628","accountID_16012072","env_staging"],"results_uri":"https:\/\/dashboard.onfido.com\/checks\/09dfa915-26fb-4177-9c3c-d96772b4abaa","form_uri":null,"paused":false,"version":"3.0","report_ids":["74eb8c32-3840-4b78-82da-f77ad06fd864","d09ee167-75f3-461a-ae3f-168cfe862519"],"href":"\/v3\/checks\/09dfa915-26fb-4177-9c3c-d96772b4abaa","applicant_id":"ff04d9ec-ef5f-4f03-8bf5-83a30bb807a0","applicant_provides_data":false}'
2023-11-11 04:02:04 226	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	Onfido_API - Listing Onfido reports ~~ checkID: '09dfa915-26fb-4177-9c3c-d96772b4abaa'
2023-11-11 04:02:04 458	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	[BankAccountSetup] Onfido_API - Retrieved Onfido check reports ~~ checkID: '09dfa915-26fb-4177-9c3c-d96772b4abaa' response: '{"reports":[{"id":"74eb8c32-3840-4b78-82da-f77ad06fd864","created_at":"2023-11-11T04:01:56+00:00","href":"\/v3\/reports\/74eb8c32-3840-4b78-82da-f77ad06fd864","status":"awaiting_approval","breakdown":[],"properties":[],"check_id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","name":"document","documents":[{"id":"4e035f49-0b76-416b-8af7-e17e448749ee"},{"id":"85d34d79-bb7b-4dc4-9557-000d29d45875"}]},{"id":"d09ee167-75f3-461a-ae3f-168cfe862519","created_at":"2023-11-11T04:01:56+00:00","href":"\/v3\/reports\/d09ee167-75f3-461a-ae3f-168cfe862519","status":"awaiting_data","breakdown":[],"properties":[],"check_id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","name":"facial_similarity_video","documents":[]}]}'
2023-11-11 04:02:05 652	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	[BankAccountSetup] Onfido_API - Retrieved Onfido check ~~ url: 'https://api.onfido.com/v3/checks/09dfa915-26fb-4177-9c3c-d96772b4abaa' response: '{"id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","created_at":"2023-11-11T04:01:56Z","status":"in_progress","redirect_uri":null,"result":null,"sandbox":false,"tags":["bankAccountID_3163628","accountID_16012072","env_staging"],"results_uri":"https:\/\/dashboard.onfido.com\/checks\/09dfa915-26fb-4177-9c3c-d96772b4abaa","form_uri":null,"paused":false,"version":"3.0","report_ids":["74eb8c32-3840-4b78-82da-f77ad06fd864","d09ee167-75f3-461a-ae3f-168cfe862519"],"href":"\/v3\/checks\/09dfa915-26fb-4177-9c3c-d96772b4abaa","applicant_id":"ff04d9ec-ef5f-4f03-8bf5-83a30bb807a0","applicant_provides_data":false}'
2023-11-11 04:02:05 652	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	Onfido_API - Listing Onfido reports ~~ checkID: '09dfa915-26fb-4177-9c3c-d96772b4abaa'
2023-11-11 04:02:05 896	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	[BankAccountSetup] Onfido_API - Retrieved Onfido check reports ~~ checkID: '09dfa915-26fb-4177-9c3c-d96772b4abaa' response: '{"reports":[{"id":"74eb8c32-3840-4b78-82da-f77ad06fd864","created_at":"2023-11-11T04:01:56+00:00","href":"\/v3\/reports\/74eb8c32-3840-4b78-82da-f77ad06fd864","status":"awaiting_approval","breakdown":[],"properties":[],"check_id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","name":"document","documents":[{"id":"4e035f49-0b76-416b-8af7-e17e448749ee"},{"id":"85d34d79-bb7b-4dc4-9557-000d29d45875"}]},{"id":"d09ee167-75f3-461a-ae3f-168cfe862519","created_at":"2023-11-11T04:01:56+00:00","href":"\/v3\/reports\/d09ee167-75f3-461a-ae3f-168cfe862519","status":"awaiting_data","breakdown":[],"properties":[],"check_id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","name":"facial_similarity_video","documents":[]}]}'
2023-11-11 04:02:05 897	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	BankAccountAPI - We could not retrieve Onfido check after 6 seconds! ~~ status: 'in_progress' checkURL: 'https://api.onfido.com/v3/checks/09dfa915-26fb-4177-9c3c-d96772b4abaa' response: '{"id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","created_at":"2023-11-11T04:01:56Z","status":"in_progress","redirect_uri":null,"result":null,"sandbox":false,"tags":["bankAccountID_3163628","accountID_16012072","env_staging"],"results_uri":"https:\/\/dashboard.onfido.com\/checks\/09dfa915-26fb-4177-9c3c-d96772b4abaa","form_uri":null,"paused":false,"version":"3.0","report_ids":["74eb8c32-3840-4b78-82da-f77ad06fd864","d09ee167-75f3-461a-ae3f-168cfe862519"],"href":"\/v3\/checks\/09dfa915-26fb-4177-9c3c-d96772b4abaa","applicant_id":"ff04d9ec-ef5f-4f03-8bf5-83a30bb807a0","applicant_provides_data":false,"reports":[{"id":"74eb8c32-3840-4b78-82da-f77ad06fd864","created_at":"2023-11-11T04:01:56+00:00","href":"\/v3\/reports\/74eb8c32-3840-4b78-82da-f77ad06fd864","status":"awaiting_approval","breakdown":[],"properties":[],"check_id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","name":"document","documents":[{"id":"4e035f49-0b76-416b-8af7-e17e448749ee"},{"id":"85d34d79-bb7b-4dc4-9557-000d29d45875"}]},{"id":"d09ee167-75f3-461a-ae3f-168cfe862519","created_at":"2023-11-11T04:01:56+00:00","href":"\/v3\/reports\/d09ee167-75f3-461a-ae3f-168cfe862519","status":"awaiting_data","breakdown":[],"properties":[],"check_id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","name":"facial_similarity_video","documents":[]}]}'
2023-11-11 04:02:05 898	applausetester+vd_ios1110@applause.expensifail.com	/api.php	staging-www1.lax	8243a3033d6f5c71-MIA	Bedrock\Client - Starting a request ~~ command: 'ActivateWallet' clusterName: 'auth' headers: '[authToken: '<REDACTED>' verifications: '[externalApiResponses: '[requestorIdentityID: '[apiResult: '[id-number: '2026549069' qualifiers: '[qualifier: '[key: 'resultcode.newer.record.found' message: 'Newer Record Found']']' reason: 'Tested via external APIs' results: '[key: 'result.match' message: 'ID Located']' summary-result: '[key: 'id.success' message: 'PASS']']' status: 'pass' timestamp: '2023-11-11 03:59:08']' requestorIdentityOnfido: '[status: 'in_progress' apiResult: '[reason: 'Tested via external APIs' face: '[id: 'af9f6e41-0c4b-4f32-b679-324fda133892' variant: 'VIDEO']' document: '[front: '[id: '85d34d79-bb7b-4dc4-9557-000d29d45875']' back: '[id: '4e035f49-0b76-416b-8af7-e17e448749ee']']' applicantID: 'ff04d9ec-ef5f-4f03-8bf5-83a30bb807a0' id: '09dfa915-26fb-4177-9c3c-d96772b4abaa' created_at: '2023-11-11T04:01:56+00:00' href: '/v3/checks/09dfa915-26fb-4177-9c3c-d96772b4abaa' status: 'in_progress' results_uri: 'https://dashboard.onfido.com/checks/09dfa915-26fb-4177-9c3c-d96772b4abaa' applicant_id: 'ff04d9ec-ef5f-4f03-8bf5-83a30bb807a0' tags: '[0: 'bankAccountID_3163628' 1: 'accountID_16012072' 2: 'env_staging']' applicant_provides_data: '' report_ids: '[0: 'd09ee167-75f3-461a-ae3f-168cfe862519' 1: '74eb8c32-3840-4b78-82da-f77ad06fd864']']' timestamp: '2023-11-11 04:01:56']']']' personalDetails: '<REDACTED>' currentStep: 'OnfidoStep' hasAcceptedTerms: '' logParam: 'applausetester+vd_ios1110@applause.expensifail.com' urlToNewDot: 'https://staging.new.expensify.com/' maxNumberOfUpdates: '500' requestID: '8243a3033d6f5c71-MIA' lastIP: '181.208.202.127' writeConsistency: 'ASYNC' priority: '500' timeout: '290000']'

which mostly looks like it worked and looking up that bankaccountid it does have the correct info

dbondy@db2.rno:~$ sudo readdb.sh -line "select * from bankaccounts where bankaccountid=3163628;"
       created = 2023-11-11 03:57:16
 bankAccountID = 3163628
     accountID = 16012072
       deleted = 0
 accountNumber = v10:9BAE53C85EE885C5E09BE50B8BCA93D5
 routingNumber = 031101114
      checking = 1
   addressName = Expensify Wallet
additionalData = {"accountHistory":[{"stateChangeDate":"1699675036909237","stateChangeTo":"Pending"}],"country":"US","currency":"USD","fieldsType":"local","verifications":{"externalApiResponses":{"requestorIdentityID":{"apiResult":{"id-number":"2026549069","qualifiers":{"qualifier":{"key":"resultcode.newer.record.found","message":"Newer Record Found"}},"reason":"Tested via external APIs","results":{"key":"result.match","message":"ID Located"},"summary-result":{"key":"id.success","message":"PASS"}},"status":"pass","timestamp":"2023-11-11 03:59:08"},"requestorIdentityOnfido":{"apiResult":{"applicantID":"ff04d9ec-ef5f-4f03-8bf5-83a30bb807a0","applicant_id":"ff04d9ec-ef5f-4f03-8bf5-83a30bb807a0","applicant_provides_data":false,"created_at":"2023-11-11T04:01:56Z","document":{"back":{"id":"4e035f49-0b76-416b-8af7-e17e448749ee"},"front":{"id":"85d34d79-bb7b-4dc4-9557-000d29d45875"}},"download_uri":"https://onfido.com/dashboard/pdf/information_requests/573025543","face":{"id":"af9f6e41-0c4b-4f32-b679-324fda133892","variant":"VIDEO"},"fixableErrors":["originalDocumentNeeded"],"form_uri":null,"href":"/v2/applicants/ff04d9ec-ef5f-4f03-8bf5-83a30bb807a0/checks/09dfa915-26fb-4177-9c3c-d96772b4abaa","id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","paused":false,"reason":"Tested via external APIs","redirect_uri":null,"report_ids":["d09ee167-75f3-461a-ae3f-168cfe862519","74eb8c32-3840-4b78-82da-f77ad06fd864"],"report_type_groups":["13208"],"reports":[{"breakdown":{"age_validation":{"breakdown":{"minimum_accepted_age":{"properties":[],"result":"clear"}},"result":"clear"},"compromised_document":{"result":"clear"},"data_comparison":{"breakdown":{"date_of_birth":{"properties":[],"result":null},"date_of_expiry":{"properties":[],"result":null},"document_numbers":{"properties":[],"result":null},"document_type":{"properties":[],"result":null},"first_name":{"properties":[],"result":null},"gender":{"properties":[],"result":null},"issuing_country":{"properties":[],"result":null},"last_name":{"properties":[],"result":null}},"result":null},"data_consistency":{"breakdown":{"date_of_birth":{"properties":[],"result":null},"date_of_expiry":{"properties":[],"result":null},"document_numbers":{"properties":[],"result":null},"document_type":{"properties":[],"result":null},"first_name":{"properties":[],"result":null},"gender":{"properties":[],"result":null},"issuing_country":{"properties":[],"result":null},"last_name":{"properties":[],"result":null},"nationality":{"properties":[],"result":null}},"result":null},"data_validation":{"breakdown":{"date_of_birth":{"properties":[],"result":"clear"},"document_expiration":{"properties":[],"result":"consider"},"document_numbers":{"properties":{"document_number":"clear"},"result":"clear"},"expiry_date":{"properties":[],"result":"clear"},"gender":{"properties":[],"result":"clear"},"mrz":{"properties":[],"result":null}},"result":"consider"},"image_integrity":{"breakdown":{"colour_picture":{"properties":[],"result":"clear"},"conclusive_document_quality":{"properties":{"abnormal_document_features":"clear","corner_removed":"clear","digital_document":"clear","missing_back":"clear","obscured_data_points":"clear","obscured_security_features":"clear","punctured_document":"clear","watermarks_digital_text_overlay":"clear"},"result":"clear"},"image_quality":{"properties":[],"result":"clear"},"supported_document":{"properties":[],"result":"clear"}},"result":"clear"},"police_record":{"result":null},"visual_authenticity":{"breakdown":{"digital_tampering":{"properties":[],"result":"clear"},"face_detection":{"properties":[],"result":"clear"},"fonts":{"properties":[],"result":"consider"},"original_document_present":{"properties":{"document_on_printed_paper":"clear","photo_of_screen":"consider","scan":"clear","screenshot":"clear"},"result":"consider"},"other":{"properties":[],"result":"consider"},"picture_face_integrity":{"properties":[],"result":"consider"},"security_features":{"properties":[],"result":"consider"},"template":{"properties":[],"result":"clear"}},"result":"consider"}},"check_id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","created_at":"2023-11-11T04:01:56+00:00","documents":[{"id":"4e035f49-0b76-416b-8af7-e17e448749ee"},{"id":"85d34d79-bb7b-4dc4-9557-000d29d45875"}],"href":"/v3/reports/74eb8c32-3840-4b78-82da-f77ad06fd864","id":"74eb8c32-3840-4b78-82da-f77ad06fd864","name":"document","properties":{"date_of_birth":["1990-09-16"],"date_of_expiry":["2021-01-21"],"document_numbers":[{"type":"document_number","value":"AB123456"}],"document_type":["driving_licence"],"first_name":["JANE"],"gender":["Female"],"issuing_country":["USA"],"issuing_date":["2018-07-02"],"issuing_state":["OH"],"last_name":["DOE"],"real_id_compliance":[true]},"result":"consider","status":"complete","sub_result":"suspected"},{"breakdown":{"face_comparison":{"breakdown":{"face_match":{"properties":{"score":0.1449},"result":"consider"}},"result":"consider"},"image_integrity":{"breakdown":{"face_detected":{"properties":[],"result":"clear"},"source_integrity":{"properties":[],"result":"clear"}},"result":"clear"},"visual_authenticity":{"breakdown":{"liveness_detected":{"properties":[],"result":"clear"},"spoofing_detection":{"properties":{"score":0.9964},"result":"clear"}},"result":"clear"}},"check_id":"09dfa915-26fb-4177-9c3c-d96772b4abaa","created_at":"2023-11-11T04:01:56+00:00","documents":[],"href":"/v3/reports/d09ee167-75f3-461a-ae3f-168cfe862519","id":"d09ee167-75f3-461a-ae3f-168cfe862519","name":"facial_similarity_video","properties":[],"result":"consider","status":"complete"}],"result":"consider","results_uri":"https://dashboard.onfido.com/checks/09dfa915-26fb-4177-9c3c-d96772b4abaa","sandbox":false,"status":"complete","tags":["bankAccountID_3163628","accountID_16012072","env_staging"],"type":"express","version":"3.0"},"status":"consider","timestamp":"2023-11-11 04:14:11"}}},"legalFirstName":"Alberta","legalLastName":"Charleson","dob":"1980-01-01","addressCity":"Alger","addressState":"OH","addressStreet":"123 Place Street","addressZipCode":"45812","currentStep":"TermsStep"}
   addressCity = false
  addressState = false
    addressZip =
 defaultCredit = 0
         state = 0
  validateCode =
     processor =
          type = 0

Seems like something broke before we could call onfido for applausetester+vd_1110@applause.expensifail.com

i do see requests here for OpenPlaidBankAccountSelector

bondydaa · 2023-11-14T18:14:30Z

oh but those are all from the 10th.

bondydaa · 2023-11-14T18:24:22Z

went back to the thread to confirm a question i had

bondydaa · 2023-11-14T20:23:35Z

I'm going to remove the deploy blocker from this, since I tested on staging and couldn't reproduce it might be something specific to the applause testing account but we don't need to block on it I don't think.

MariaHCD · 2023-11-15T08:26:30Z

For applausetester+vd_1110@applause.expensifail.com, I don't think the KYC process was ever started. Looking at the additionalData, there is no currentStep at all, it should've been set to OnfidoStep if this user passed the AdditionalDetailsStep and started the Onfido verification. Additionally, from Slack, the Enable wallet button is visible and upon clicking it, the user is taken to add their personal bank account indicating that the KYC process was never started. We do not allow a user to start wallet KYC unless they have a PBA setup.

For applausetester+vd_ios1110@applause.expensifail.com, looking at the Onfido check from the additionalData, this account failed Onfido:

In this case, this account will not be able to continue with the wallet KYC process. This is expected behavior for now, we have some ideas of allowing a user to retry Onfido at least once but that is not in place just yet.

So I think we're good to close this one out. Thoughts, @bondydaa?

bondydaa · 2023-11-15T16:25:34Z

👍 yep agreed

kbecciv added the DeployBlockerCash This issue or pull request should block deployment label Nov 11, 2023

github-actions bot added Engineering Hourly KSv2 labels Nov 11, 2023

OSBotify mentioned this issue Nov 11, 2023

Deploy Checklist: New Expensify 2023-11-10 #31187

Closed

melvin-bot bot assigned bondydaa Nov 11, 2023

bondydaa added Weekly KSv2 Improvement Item broken or needs improvement. and removed DeployBlockerCash This issue or pull request should block deployment Hourly KSv2 labels Nov 14, 2023

bondydaa closed this as completed Nov 15, 2023

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Wallet - Error appears when system attempts to verify Onfido information #31237

Wallet - Error appears when system attempts to verify Onfido information #31237

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Wallet - Error appears when system attempts to verify Onfido information #31237

Wallet - Error appears when system attempts to verify Onfido information #31237

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