Overlay doesn't display ingame #3143

Baardy · 2017-04-03T18:34:13Z

Bug report

Overlay is gone

Expected Behavior

Overlay showing up ingame

Actual Behavior

Overlay never shows up with my deck and my opponents deck ingame or not ingame

judge2020 · 2017-04-03T19:44:14Z

Please post logs https://github.com/HearthSim/Hearthstone-Deck-Tracker/wiki/Reporting-Issues#hdt-log-files

azeier · 2017-04-04T12:25:19Z

This seems to be an issue related to the newest windows update?

What version of windows are you guys on?
- Overlay isn't appearing in-game #3144 is Windows 7 according to the log.
Any difference on windowed vs fullscreen?

azeier · 2017-04-04T12:33:30Z

As a temporary workaround: you can enable options (advanced) > overlay > windows to see your and your opponents cards.

blurrydreams · 2017-04-04T12:50:16Z

Thanks for that workaround for now. I'm on windows 7 pro.

Baardy · 2017-04-04T13:06:32Z

Discordia2023 · 2017-04-04T15:56:56Z

Discordia2023 · 2017-04-04T16:07:57Z

What version of windows are you guys on?
Windows 10 Pro x64
Any difference on windowed vs fullscreen?
No difference

My error started when I update my pc (programs, drivers, windows)
Programs - Programs most important avast had a new version of the program.
Drivers - No updates
Windows - Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4015438)

MannimStein · 2017-04-05T03:30:08Z

Windows 10 Pro x 64
for me the issue started before Windows - Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4015438) got installed.
Also the last program update of Avast on my system was on March 30th.
I updated the AMD drivers today. And the Avast virus definitions. And Decktracker.
And I think Hearthstone?
No difference Fullscreen vs Windowed.
Also the Player and Opponent windows show only white with the Deck Tracker Symbol half of the time?

schtrok · 2017-04-05T09:40:44Z

Win 8.1 here. Problem started after HDT update. I can get the overlay to work in menu but it disapears ingame. I can actually get it to appear by toggling "hide completely" but then it imediately disapears after changing focus to hearthstone

DarthPapaBear · 2017-04-05T13:30:11Z

Same problem for me after Windows 10 most recent update. I was having issues with the overlay disappearing after alt-tabbing to a different window. Quitting and restarting the tracker fixed it. I have a laptop I have not updated Windows on and the tracker is working with no issues. Hopefully this is fixed soon.

Schugkof · 2017-04-05T14:19:17Z

Got the same problem when iam outside of Hs and i press Hide in menu it show up but as soon as i go back into hs it just dissapears

azeier · 2017-04-05T14:59:02Z

Installed all available windows (10) updates on two machines, not able to reproduce it :/.

Maybe some specific setting is causing this? Please try renaming/deleting the %AppData%/HearthstoneDeckTracker/config.xml (options > tracker > settings > open appdata folder) and see if this still happens - close HDT before deleting the file.

Also please make sure you are on the latest HDT version: v1.2.1

DarthPapaBear · 2017-04-05T15:23:06Z

Can you please describe how to do that more specifically? Is that a directory? A registry entry?

azeier · 2017-04-05T15:26:36Z

Go to options > tracker > settings, click open appdata folder
Close HDT
Delete/rename the config.xml file the now open folder

DarthPapaBear · 2017-04-05T15:27:33Z

Yeah, figured it out, but still no love. Any other suggestions? If I go into options and click on one of the 'hide' options, the overlay appears for a second and disappears again if that helps.

Discordia2023 · 2017-04-05T15:34:43Z

I have the newly formatted pc with a new copy of HDT and it still has the same problem.

azeier · 2017-04-05T15:46:04Z

If this is an windows update issue - can someone try uninstalling the latest windows updates and check if that fixes it?
It's also possible this is an issue with graphics drivers. Please try up/down grading those.

Anyone here, having this issue, with a dev background and willing to debug? I will of course help any way I can.

DarthPapaBear · 2017-04-05T15:51:13Z

I don't have a dev background, but I am in school for IT so I'm somewhat savvy. I also have a laptop on which the app is still working. I'll help any way I can.

gem85247 · 2017-04-05T15:55:35Z

having the same issue here windows 8.1, honestly I dont think it has to do with an windows update...

azeier · 2017-04-05T16:04:45Z

So, some technical context: I think somehow the overlay window is losing it's topmost state, which should be updated in OverlayWindow.Update, called from the main update loop if hearthstone is in foreground. In addition to that, OverlayWindow.UpdatePosition (also called from the main update loop) calls ShowOverlay to ensure hearthstone is actually the window in foreground and receiving clicks.
The problem is most likely somewhere in this or related to this.

DarthPapaBear · 2017-04-05T16:51:18Z

I updated to an optional video driver update and no help. While in the options, I clicked the reset overlay button and the overlay then appears, but when I go back to hearthstone it disappears. I agree that somehow the overlay is losing it's topmost state. Any guesses on a fix or a troubleshooting next step?

MannimStein · 2017-04-05T18:03:51Z

For me a rollback of the display driver plus a following reboot solved the issue. Just a simple roleback in the Windows device manager, not even a clean install required.
The issue appeared after I updated the driver and disappeared after I returned to the previous version.
Radeon Software Crimson ReLive Edition 17.4.1 - that's the culprit for me. 17.3.3 works fine.

DarthPapaBear · 2017-04-05T18:53:52Z

I rolled back to 17.3.3 and still doesn't work.

Discordia2023 · 2017-04-05T21:53:00Z

It could be a privilege problem. I tried running the HDT with administrator privileges and for the moment seems to be working as it should be.

I do not know why I did not think of it before ...

Forgive my terrible english.

Dazamin · 2017-04-05T22:45:31Z

Running as admin seems to work for me too, although it means I can't just have HDT auto start anymore

MalygosQ · 2017-04-13T10:43:36Z

THANK YOU FOR UPDATES, Again does not show HDT in the game

azeier · 2017-04-13T11:19:49Z

I'm out of ideas then.

rorgier10 · 2017-04-13T11:35:44Z

the overlay 5,6 and 8 I got working after using overlay 4. the 1.2.3 update does not work even after that... Still when Hide if HS in backrgound is active.

azeier · 2017-04-13T11:39:20Z

v1.2.3 has the exact same implementation as 6 does.

rorgier10 · 2017-04-13T11:50:19Z

Then I have no clue about what is causing it to not work the first time, but everytime after a while the version does work...
(Still don't have the 1.2.3 working, now running on version 6 which is working)

SquareD-Soft · 2017-04-13T12:36:46Z

Version 1.2.3 works fine for me. But only when "Hide if HS in Background is not activated. Also, the card tooltips which apear when you hover over cards in your decklist or over secrets dont appear anymore.

BertZZ · 2017-04-14T22:15:44Z

Same issue, Running as Administrator fixed it

Unphayzd · 2017-04-16T00:32:17Z

Hi All,

I was having this issue and Running as Admin did not correct this for me. I was able to correct my issue by assigning a hotkey to toggle the Overlay (Options -> Advanced Options -> Hotkeys ->then select "Toggle Overlay" and add new with your custom keybind.

Not sure if this is new information here or not but figured I would post as I could not find the resolution anywhere online.

WillGresham · 2017-04-17T09:55:20Z

Hopefully this will be useful. I installed HDT a few days ago and saw the issue immediately (v1.2.3). HDT has not previously been installed on this computer. OS is Windows 7 SP1.

Notes on issue:

Running as Admin has no bearing on the issue being present for me
Issue occurs while game is running in Fullscreen mode only while the 'Hide if HS is in background' option is off
Running windowed seems to keep the deck tracker on top regardless
Issue happens in regardless of if you're in a menu or a game.

Additionally, the issue does not seems to be occurring when changing focus using Alt+Tab, only when interacting with the HS icon in the task bar or bringing focus back by clicking on the HS window (e.g. multiple screen setup)

Steps to reproduce:

Open HDT (Not as Admin, enable show in menu if required, ensure 'Hide if HS is in background' is NOT enabled)
Open HS (Ensure Fullscreen)
Focus on another application by clicking on it or by tabbing out of HS
Using your mouse, either select the HS icon in the task bar, or select the HS window if still visible
Repeat the above 2 steps

The HDT overlay disappears for me at this point consistently (Drop and regain focus on HS twice with mouse interaction). As mentioned above, this only seems to be happening in Fullscreen, and when changing focus with the Mouse. Changing application focus with Alt-Tab and/or running HS windowed seems to prevent the issue from occurring. Finally, turning the 'Hide if HS is in background' option on seems to also prevent the issue in Fullscreen.

Edit: Log entries when re-selecting the HS window. this message gets repeated, but overlay is still not visible:
10:58:24 AM|Info|OverlayWindow.SetTopmost >> Overlay is topmost after 1 tries.

This might potentially help with #3143

azeier · 2017-04-26T10:43:56Z

Can someone where running as admin does not fix it, but disabling "hide if HS in background" helps, test whether this version works correctly again if "hide if HS in background" is enabled?

HDT-1.2.3-overlay-9.zip

rorgier10 · 2017-04-26T11:12:14Z

For me the 1.2.3 overlay9 works for me.

Fun/weird side note: after 2 weeks of just using an older version (1.2.2overlay8) for some reason the 1.2.3 normal version worked for me. not a clue why.

ImBarryScott · 2017-04-27T00:27:19Z

I fit the criteria from 2 posts up (really Github, no way to reply directly to a comment?). Hide if HS in background works when it is enabled but the overlay still gets lost if it is disabled and I alt-tab. Win 7.

azeier · 2017-04-27T07:30:38Z

Wait, it doesn't work if hide in background is disabled?

ImBarryScott · 2017-04-27T09:57:22Z

Let me try and phrase this properly;

With "Hide if HS in background" checked behaviour is normal, if Hearthstone loses focus the overlay disappears and reappears properly upon HS regaining focus.

With "Hide if HS in background" unchecked the overlay disappears after one or two window changes (usually two) and never comes back to the foreground.

Windows 7 Ult, run as admin does not resolve.

Kamamura · 2017-04-28T00:28:38Z

Hello, I just want to report that the latest version 1.2.3 did not work for me without switching focus to the Decktracker and back. However, the problem seems to have corrected itself with the latest Windows 10 update. The Decktracker now works like it did before the problem appeared. My hypothesis is that Microsoft corrected a bug introduced in the previous update that originally broke the Decktracker.

azeier · 2017-04-28T06:57:50Z

Oh that's even better, fantastic news!

InnerLight · 2017-06-02T07:46:33Z

Before HDT Release v1.2.0 it works fine: any tabbing save the overlay in HearthStone (start using programm from v 1.1.7),
but after this update (and till now) it doesn't work!

Windows 7 x64, no updates were installed (they also disabled). Running as admin. Any options in HDT don't help.

Please, investigate =)

Logs for May, 31, 2017:

hdt_log_1496257317.txt
hdt_log_1496259332.txt
hdt_log_1496261125.txt
hdt_log_1496262876.txt
hdt_log_1496270204.txt

No HDT crash logs were found :)

ruckus49 · 2017-06-04T04:13:34Z

I had the same problem using any version higher than 1.2.2. I realized I hadn't updated Windows in a long time. Installed the updates and now its working fine when i run as admin. running windows 7 64 ultimate

InnerLight · 2017-06-04T04:52:35Z

I can'not install updates - it is unsuitable to me.
And 1.3.5 version slightly improved situation, but not for long. (DT overlay stayed on top of all windows while tabbing - for a few times. And than gone as earlier)

kitikovich · 2018-04-09T18:23:35Z

As a temporary workaround: you can bind some button to toggle overlay. It might help you

This was referenced Apr 4, 2017

Overlay isn't appearing in-game #3144

Closed

Overlay not appearing in game #3148

Closed

azeier added bug overlay labels Apr 4, 2017

azeier added the help wanted label Apr 5, 2017

azeier mentioned this issue Apr 14, 2017

Overlay not showing after un'goro expansion. #3206

Closed

azeier mentioned this issue Apr 15, 2017

HDT stops working everytime i am changing tab #3211

Closed

azeier mentioned this issue Apr 17, 2017

Deck tracker issue. #3213

Closed

riQQ mentioned this issue Apr 22, 2017

Deck tracker not on top after tabbing #3220

Closed

azeier added a commit that referenced this issue Apr 26, 2017

Fake hiding the overlay while the game is running

70a8320

This might potentially help with #3143

judge2020 mentioned this issue Jun 18, 2017

Deck Tracker won't open #3299

Closed

judge2020 mentioned this issue Aug 5, 2017

Overlay disappears after alt+tab #3350

Open

azeier mentioned this issue Aug 10, 2017

Alt tab bug #3362

Open

azeier removed the help wanted label Jan 30, 2018

riQQ mentioned this issue Oct 11, 2018

Overlay disappearing #3783

Closed

Overlay doesn't display ingame #3143

Overlay doesn't display ingame #3143

Comments

Baardy commented Apr 3, 2017 • edited Loading

Bug report

Expected Behavior

Actual Behavior

judge2020 commented Apr 3, 2017

azeier commented Apr 4, 2017 • edited Loading

azeier commented Apr 4, 2017

blurrydreams commented Apr 4, 2017

Baardy commented Apr 4, 2017

Discordia2023 commented Apr 4, 2017

Discordia2023 commented Apr 4, 2017 • edited Loading

MannimStein commented Apr 5, 2017 • edited Loading

schtrok commented Apr 5, 2017

DarthPapaBear commented Apr 5, 2017

Schugkof commented Apr 5, 2017

azeier commented Apr 5, 2017 • edited Loading

DarthPapaBear commented Apr 5, 2017

azeier commented Apr 5, 2017

DarthPapaBear commented Apr 5, 2017

Discordia2023 commented Apr 5, 2017

azeier commented Apr 5, 2017

DarthPapaBear commented Apr 5, 2017

gem85247 commented Apr 5, 2017

azeier commented Apr 5, 2017

DarthPapaBear commented Apr 5, 2017

MannimStein commented Apr 5, 2017

DarthPapaBear commented Apr 5, 2017

Discordia2023 commented Apr 5, 2017

Dazamin commented Apr 5, 2017

MalygosQ commented Apr 13, 2017 • edited Loading

azeier commented Apr 13, 2017

rorgier10 commented Apr 13, 2017

azeier commented Apr 13, 2017

rorgier10 commented Apr 13, 2017

SquareD-Soft commented Apr 13, 2017 • edited Loading

BertZZ commented Apr 14, 2017

Unphayzd commented Apr 16, 2017

WillGresham commented Apr 17, 2017 • edited Loading

azeier commented Apr 26, 2017

rorgier10 commented Apr 26, 2017

ImBarryScott commented Apr 27, 2017

azeier commented Apr 27, 2017

ImBarryScott commented Apr 27, 2017

Kamamura commented Apr 28, 2017 • edited Loading

azeier commented Apr 28, 2017

InnerLight commented Jun 2, 2017 • edited Loading

ruckus49 commented Jun 4, 2017

InnerLight commented Jun 4, 2017

kitikovich commented Apr 9, 2018

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