[ADD][16.0] helpdesk_mgmt_portal_follower: New module

helpdesk_mgmt_portal_follower/README.rst

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+===============
+Portal Follower
+===============
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:40904a6ef0534a7fe3f5997123010eedbe054019469f715b806be6eee3d80c06
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_portal_follower
+    :alt: OCA/helpdesk
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt_portal_follower
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=16.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+This module adds the posibilty to add followers to a helpdesk ticket
+from the helpdesk form at the website portal.
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Usage
+=====
+
+To make it work you just need to add the emails of the wanted followers
+to the ``Emails in Copy`` input splitted by comas.
+
+Known issues / Roadmap
+======================
+
+Known Caveats
+-------------
+
+1. **Spam Risks**:
+
+   -  Allowing users to input any email address could lead to spam if
+      unintended recipients are included.
+
+2. **Privacy Concerns**:
+
+   -  Users may inadvertently share sensitive information by adding
+      followers without the consent of the email address owners.
+   -  This feature could expose email addresses to individuals who
+      should not have access to that information.
+
+3. **User Misunderstanding**:
+
+   -  End-users may not fully understand the implications of adding
+      multiple email addresses, potentially leading to confusion or
+      misuse.
+
+If you plan to use this module, it is essential to inform users about
+the importance of carefully selecting followers to add. This process
+will help maintain privacy and limit unnecessary notifications.
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_portal_follower%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+-------
+
+* Advanced Programming Solutions S.L. - APSL - Nagarro
+* Bernat Obrador
+* Patryk Pyczko
+* Miquel Pascual
+
+Contributors
+------------
+
+-  `APSL-Nagarro <https://apsl.tech>`__:
+
+   -  Patryk Pyczko ppyczko@apsl.net
+   -  Bernat Obrador bobrador@apsl.net
+   -  Miquel Pascual mpascual@apsl.net
+
+Maintainers
+-----------
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_portal_follower>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

helpdesk_mgmt_portal_follower/__init__.py

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+from . import controllers

helpdesk_mgmt_portal_follower/__manifest__.py

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+{
+    "name": "Portal Follower",
+    "summary": "Add ticket followers from website portal",
+    "author": (
+        "Advanced Programming Solutions S.L. - APSL - Nagarro, "
+        "Bernat Obrador, Patryk Pyczko, Miquel Pascual, Odoo Community Association (OCA)"
+    ),
+    "license": "AGPL-3",
+    "mantainers": ["BernatObrador", "ppyczko", "mpascuall"],
+    "website": "https://github.com/OCA/helpdesk",
+    "category": "Helpdesk",
+    "version": "16.0.1.0.0",
+    "depends": ["helpdesk_mgmt"],
+    "data": ["views/helpdesk_templates.xml"],
+    "installable": True,
+}

helpdesk_mgmt_portal_follower/controllers/__init__.py

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+from . import main

helpdesk_mgmt_portal_follower/controllers/main.py

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+import odoo.http as http
+from odoo.http import request
+
+from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
+
+
+class HelpdeskTicketController(HelpdeskTicketController):
+    @http.route("/submitted/ticket", type="http", auth="user", website=True, csrf=True)
+    def submit_ticket(self, **kw):
+        res = super(HelpdeskTicketController, self).submit_ticket(**kw)
+        ticket_id = res.location.split("/")[-1]
+        new_ticket = request.env["helpdesk.ticket"].browse(int(ticket_id))
+        if kw.get("followers"):
+            emails = [
+                email.strip()
+                for email in kw.get("followers").split(",")
+                if email.strip()
+            ]
+            partner_ids = []
+
+            for email in emails:
+                partner = request.env["res.partner"].search([("email", "=", email)])
+                if not partner:
+                    reg = {
+                        "name": email,
+                        "email": email,
+                        "type": "contact",
+                    }
+                    partner = request.env["res.partner"].sudo().create(reg)
+
+                partner_ids.append(partner.id)
+
+            new_ticket.sudo().message_subscribe(partner_ids=partner_ids)
+        return res

helpdesk_mgmt_portal_follower/i18n/es.po

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+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_mgmt_portal_follower
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2024-10-31 11:46+0000\n"
+"PO-Revision-Date: 2024-10-31 11:46+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_mgmt_portal_follower
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_portal_follower.helpdesk_portal_add_followers
+msgid "Emails in Copy"
+msgstr "Correos en Copia"
+
+#. module: helpdesk_mgmt_portal_follower
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_portal_follower.helpdesk_portal_add_followers
+msgid "example@example.com, ..."
+msgstr ""

helpdesk_mgmt_portal_follower/readme/CONTRIBUTORS.md

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+- [APSL-Nagarro](<https://apsl.tech>):
+  - Patryk Pyczko <ppyczko@apsl.net>
+  - Bernat Obrador <bobrador@apsl.net>
+  - Miquel Pascual <mpascual@apsl.net>

helpdesk_mgmt_portal_follower/readme/DESCRIPTION.md

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+This module adds the posibilty to add followers to a helpdesk ticket from the helpdesk form at the website portal.

helpdesk_mgmt_portal_follower/readme/ROADMAP.md

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+## Known Caveats
+
+1. **Spam Risks**:
+   - Allowing users to input any email address could lead to spam if unintended recipients are included.
+
+2. **Privacy Concerns**:
+   - Users may inadvertently share sensitive information by adding followers without the consent of the email address owners.
+   - This feature could expose email addresses to individuals who should not have access to that information.
+
+3. **User Misunderstanding**:
+   - End-users may not fully understand the implications of adding multiple email addresses, potentially leading to confusion or misuse.
+
+If you plan to use this module, it is essential to inform users about the importance of carefully selecting followers to add. This process will help maintain privacy and limit unnecessary notifications.

helpdesk_mgmt_portal_follower/readme/USAGE.md

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+To make it work you just need to add the emails of the wanted followers to the `Emails in Copy` input splitted by comas.