add helpdesk_mgmt and Arabic translations

README.md

@@ -1,4 +1,3 @@
-
 [![Runboat](https://img.shields.io/badge/runboat-Try%20me-875A7B.png)](https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=17.0)
 [![Pre-commit Status](https://github.com/OCA/helpdesk/actions/workflows/pre-commit.yml/badge.svg?branch=17.0)](https://github.com/OCA/helpdesk/actions/workflows/pre-commit.yml?query=branch%3A17.0)
 [![Build Status](https://github.com/OCA/helpdesk/actions/workflows/test.yml/badge.svg?branch=17.0)](https://github.com/OCA/helpdesk/actions/workflows/test.yml?query=branch%3A17.0)
@@ -35,3 +34,7 @@ that explains its license.
 OCA, or the [Odoo Community Association](http://odoo-community.org/), is a nonprofit
 organization whose mission is to support the collaborative development of Odoo features
 and promote its widespread use.
+
+---
+
+I have successfully run the `helpdesk_mgmt` module within Odoo 17.0 and added Arabic translations for the module.

helpdesk_mgmt/README.rst

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+===================
+Helpdesk Management
+===================
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:4d44f400caf38a0678ff76f28b1da6b9e8454ac4905fd69f1824d13ae26448e5
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt
+    :alt: OCA/helpdesk
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=16.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+This module adds Helpdesk functionality in Odoo.
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Configuration
+=============
+
+To configure this module, you need to:
+
+#. Edit or create new channels.
+#. Edit or create new categories.
+#. Edit or create new stages.
+#. Edit or create new teams.
+#. Edit or create new tags.
+
+Channels
+~~~~~~~~
+
+#. Go to *Helpdesk > Configuration > Channels* to edit or create new channels.
+#. Edit or create a channel.
+#. Set the name for the channel.
+#. You can also Activate or Deactivate channels.
+
+.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/16.0/helpdesk_mgmt/static/description/Channels.PNG
+   :alt: Channels
+   :width: 600 px
+
+Categories
+~~~~~~~~~~
+
+#. Go to *Helpdesk > Configuration > Categories* to edit or create new categories.
+#. Edit or create a new category.
+#. Set the name for the category.
+#. You can also Activate or Deactivate categories.
+
+.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/16.0/helpdesk_mgmt/static/description/Categories.PNG
+   :alt: Categories
+   :width: 600 px
+
+Stages
+~~~~~~
+
+#. Go to *Helpdesk > Configuration > Stages* to edit or create new stages.
+#. Edit or create a new stage.
+#. Set the name for the stage.
+#. Set the sequence order for the stage.
+#. You can select an Email template.
+#. Mark the Unattended checkbox if the stage contains unattended tickets.
+#. Mark the Closed checkbox if the stage contains closed tickets.
+#. You can add a description for the stage.
+#. You can also Activate or Deactivate stages.
+
+.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/16.0/helpdesk_mgmt/static/description/Stages.PNG
+   :alt: Stages
+   :width: 600 px
+
+You can also sort the stage sequence if you move up or down the stages in the list view.
+
+Teams
+~~~~~
+
+#. Go to *Helpdesk > Configuration > Teams* to edit or create new teams.
+#. Edit or create a new team.
+#. Set the name for the team.
+#. Add the teams members.
+#. You can also Activate or Deactivate teams.
+
+.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/16.0/helpdesk_mgmt/static/description/Teams.PNG
+   :alt: Teams
+   :width: 600 px
+
+Tags
+~~~~
+
+#. Go to *Helpdesk > Configuration > Ticket Tags* to edit or create new tags.
+#. Edit or create a new tag.
+#. Set the name for the tag.
+#. Set the color index for the tag.
+#. You can also Activate or Deactivate tags.
+
+.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/16.0/helpdesk_mgmt/static/description/Tags.PNG
+   :alt: Ticket Tags
+   :width: 600 px
+
+
+Permissions
+~~~~~~~~~~~
+
+There are restrictions to read tickets according to the user's permissions set in Helpdesk.
+
+#. *User: Personal tickets*: User is able to see their tickets (those that are assigned to their user) or those that are no team nor user is assigned.
+#. *User: Team tickets*: User is able to see all the tickets that are assigned to the teams to which he/she belongs or the tickets that are not assigned to any team nor user.
+#. *User*: User is able to see all the tickets.
+
+Usage
+=====
+
+#. Go to *Helpdesk* or *Helpdesk > Dashboard* to see the tickets dashboard
+#. In the Kanban view, click in the kanban card of a team to see their tickets and create new ones.
+
+.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/16.0/helpdesk_mgmt/static/description/Tickets_Kanban.PNG
+   :alt: Kanban view
+   :width: 600 px
+
+To create a new ticket from the kanban view:
+
+#. Press *Create* button or click on the plus icon at the top of the column of a stage.
+#. Set the name or subject for the ticket.
+#. Select the team that will manage the ticket.
+#. You can select a user to assign the ticket.
+#. Set the priority of the ticket.
+#. Select the partner, and you can also set the partner name and email.
+#. You can select a category and set tags for the ticket.
+#. Add a description.
+#. You can also attach files to the ticket.
+
+.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/16.0/helpdesk_mgmt/static/description/Tickets01.PNG
+   :alt: Create a new ticket
+   :width: 600 px
+
+Known issues / Roadmap
+======================
+
+* Add a tour feature similar to what the ``project`` module defines to discover projects / tasks.
+* Update portal tests defined in ``tests/test_portal.py`` to rely on tour specs (in JS)
+  in order to replicate the navigation behavior of portal users.
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+~~~~~~~
+
+* AdaptiveCity
+* Tecnativa
+* ForgeFlow
+* C2i Change 2 Improve
+* Domatix
+* Factor Libre
+* SDi Soluciones
+
+Contributors
+~~~~~~~~~~~~
+
+* `Domatix <https://www.domatix.com>`_:
+
+  * Carlos Martínez
+  * Catalin Airimitoaie
+  * Álvaro López
+  * Samuel Calvo
+
+* `Adaptive City <https://www.adaptivecity.com>`_:
+
+  * Aitor Bouzas
+
+* `SDi Soluciones, S.L. <https://www.sdi.es>`_:
+
+  * Oscar Soto
+  * Jorge Luis Quinteros
+
+* `C2i Change 2 improve <http://www.c2i.es>`_:
+
+  * Eduardo Magdalena <emagdalena@c2i.es>
+
+* `Factor Libre <https://factorlibre.com>`_:
+
+  * María Alhambra
+  * Daniel Cano
+
+* `Tecnativa <https://www.tecnativa.com>`_:
+
+  * Pedro M. Baeza
+  * Víctor Martínez
+  * Carolina Fernandez
+  * Carlos Roca
+
+* `ID42 Sistemas <https://www.id42.com.br>`_:
+
+  * Marcel Savegnago
+  * Eduardo Aparício
+
+* `Obertix <https://www.obertix.net>`_:
+
+  * Vicent Cubells
+
+* `Solvos <https://www.solvos.es>`_:
+
+  * David Alonso
+
+* `XCG Consulting <https://xcg-consulting.fr>`_:
+
+  * Houzéfa Abbasbhay
+
+Maintainers
+~~~~~~~~~~~
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

helpdesk_mgmt/__init__.py

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+from . import controllers
+from . import models

helpdesk_mgmt/__manifest__.py

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+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Helpdesk Management",
+    "summary": """
+        Helpdesk""",
+    "version": "17.0.1.0.0",
+    "license": "AGPL-3",
+    "category": "After-Sales",
+    "author": "AdaptiveCity, "
+    "Tecnativa, "
+    "ForgeFlow, "
+    "C2i Change 2 Improve, "
+    "Domatix, "
+    "Factor Libre, "
+    "SDi Soluciones, "
+    "MOHAMED KHIDIR AGEEB, "
+    "Odoo Community Association (OCA)",
+    "website": "https://github.com/OCA/helpdesk",
+    "depends": ["mail", "portal"],
+    "data": [
+        "data/helpdesk_data.xml",
+        "security/helpdesk_security.xml",
+        "security/ir.model.access.csv",
+        "views/res_partner_views.xml",
+        "views/res_config_settings_views.xml",
+        "views/helpdesk_ticket_templates.xml",
+        "views/helpdesk_ticket_menu.xml",
+        "views/helpdesk_ticket_team_views.xml",
+        "views/helpdesk_ticket_stage_views.xml",
+        "views/helpdesk_ticket_category_views.xml",
+        "views/helpdesk_ticket_channel_views.xml",
+        "views/helpdesk_ticket_tag_views.xml",
+        "views/helpdesk_ticket_views.xml",
+        "views/helpdesk_dashboard_views.xml",
+    ],
+    "demo": ["demo/helpdesk_demo.xml"],
+    "assets": {
+        "web.assets_frontend": [
+            "helpdesk_mgmt/static/src/js/new_ticket.js",
+        ],
+    },
+    "development_status": "Beta",
+    "application": True,
+    "installable": True,
+}

helpdesk_mgmt/controllers/__init__.py

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+from . import main
+from . import myaccount